Reference Quantity: ST0234

Particulars of normal

Typical job titles:

  • Generic or specialist housing officer or Neighbourhood officer (for instance Anti-social behaviour, resident involvement, Tenancy sustainment, Homelessness, Repairs, Sheltered housing)
  • Neighbourhood co-ordinator or advisor
  • Lettings officer,  Allocations officer,  Tenancy officer, Revenue administration officer
  • Leasehold administration officer, Non-public sector housing officer, Strategic Housing Officer, Property supervisor
  • Negotiator, Senior negotiator

Occupational profile

The housing and property administration occupation is buyer dealing with and primarily accountable for the creation and sustainment of profitable tenancies within the personal and social rented housing sectors. This work should adjust to contractual, statutory and authorized laws and authorised Codes of Follow.

The work is different and infrequently consists of addressing advanced individuals associated issues (for instance supporting individuals to stay independently) in addition to property associated tasks. The function incorporates a level of lone working with minimal supervision while predominantly working throughout the wider organisation and staff, communities and exterior companions.

Housing and property administration professionals are proactive to find options to issues and figuring out areas for enchancment. They take particular person accountability for the standard and accuracy of their work and its administration.  At Stage 3 some housing and property professionals can also have supervisory accountability for different individuals.

The apprenticeship prepares a person for a variety of basic housing and property administration duties resulting in operational or specialist roles.

Housing and property administration professionals information


What is required

Laws and regulation

Perceive the ideas, practices and laws regarding present landlord and tenant legislation for the letting, upkeep and termination of a wide range of tenancy sorts, together with however not restricted to: shorthold, assured, safe, lengthy leasehold and shared possession.

Perceive the ideas, practices and laws because it applies to governance, courtroom proceedings, contracts, information safety, safeguarding and different related areas

Perceive  laws and laws as they apply to housing requirements

Organisation background Info

Perceive the ideas, priorities and values of the organisation they work for, together with an consciousness of the marketing strategy,  the vary of providers out there to purchasers and clients, , the roles and tasks of others and staff targets and or Key Efficiency Indicators.


Perceive the social and bodily context of estates, neighbourhoods and the best way to resolve defects, frequent issues, well being and issues of safety and repairs to dwellings.


Perceive the range of the communities which the enterprise serves.

Contextual content

Perceive the present and historic context of social, rented, inexpensive, personal housing and the broader housing market.

Vary of providers

Have an appreciation of the vary of relevant housing providers  for instance repairs and upkeep, allocations, lettings, tenancy sustainment, monetary and social inclusion, anti- social behaviour, care and supported housing, rents, service fees and portfolio accounts and group involvement.

Organisational insurance policies

Perceive the ideas, insurance policies and practices of the organisation they work for by way of buyer and shopper care, worker code of conduct, staff working, danger, private security, well being and security, equality and variety, safeguarding and enterprise communications.

 Housing and property administration professionals abilities


What is required

Customer Service

Apply a variety of customer support abilities so as to present an expert, correct, well timed, moral and non-judgemental entrance line service which meets the wants of a various vary of shoppers and stakeholders


Display acceptable communication abilities to allow well timed identification and/or decision of points for purchasers and acceptable signposting to different colleagues and/or companion companies.

Collaborative working

Work collaboratively with colleagues and companions to attain particular person, staff and enterprise targets.

Reply to vulnerability

Use talent and judgment to grasp the wants of susceptible people and teams(together with these with advanced wants) and reply appropriately

Information assortment and sharing

Use a wide range of strategies to establish, gather and talk technical and different info in a assured and efficient method.

Influencing and negotiating abilities

Affect and negotiate with clients, companions and suppliers.


Organise and plan their very own work to make sure duties are accomplished and deadlines met.

Downside fixing

Use an issue fixing and versatile strategy of their each day duties.

Tools and tools

Efficient use of IT tools and software program, by way of administration and the suitable use of labor tools

Determination making

Efficient determination making so as to apply the companies targets and priorities.

 Housing and property administration professionals behaviours


What is required


Takes well timed and responsive motion to deal with points

Trust and Integrity

Develop belief by working in a confidential, moral and empathetic method with a typical sense {and professional} angle.


Willingness to simply accept altering priorities and work patterns


Work independently and successfully with out shut supervision.


Meets private commitments and expectations of others

Private dedication

Takes accountability for their very own private {and professional} growth.


Has a excessive degree of resilience, tenacity and quietness

Position mannequin

Acts as an envoy and function mannequin for his or her employer with clients, purchasers and companions.

Customer Care

Demonstrates a responsive strategy to buyer wants and understands their private affect on clients and their lives

Team work

Values staff work and is an efficient staff participant, accepts accountability for the work of themselves and others.


Usually 18-24 months.


Stage 3

Entry necessities

Employers will establish any related entry necessities by way of choice

Apprentices with out Stage 2 English and maths might want to obtain this degree previous to completion of their Apprenticeship

Skilled physique alignment and development

On completion of the apprenticeship, apprentices will have the ability to apply to the next for membership:

  • Chartered Institute of Housing (CIH) at Licensed Practitioner degree – the apprentice might want to produce their apprenticeship certificates.
  • Affiliation of Residential Letting Brokers (ARLA) at Member Stage. The apprentice will must be working within the sector on the time of software. They might want to produce their apprenticeship certificates, full a declaration type, and meet the skilled and tutorial necessities of ARLA.
  • Institute of Residential Property Administration (IRPM) at Affiliate Stage. The apprentice might want to produce their apprenticeship certificates and proof that their coaching programme has matched the L3 syllabus authorised by the IRPM. If the coaching programme doesn’t meet IRPM necessities the apprentice might be anticipated to enroll in a web-based coaching course.


The usual might be reviewed after 3 years


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