Reference Quantity: ST0235

Particulars of ordinary

Typical job titles:

  • Resident involvement assistant
  • Housing assistant
  • Neighbourhood assistant
  • Buyer companies assistant
  • Housing administrator
  • Lettings assistant
  • Assistant property supervisor (with out portfolio)
  • Lettings negotiator
  • Revenues assistant
  • Repairs assistant


The housing and property administration assistant occupation is an entry degree function. It’s buyer going through and primarily accountable for the executive work wanted to assist the creation and sustainment of profitable tenancies and leaseholds in each social and personal housing sectors.  This work should adjust to contractual, statutory and authorized rules.

The  function  entails  working  below  supervision  inside  the  wider  organisation, staff,  communities  and  exterior companions.  The  work  is  various  and  consists of  endeavor  housing  duties related  to  the  staff  and  organisation. Examples embrace getting ready paperwork for service costs, supporting consultations and endeavor buyer surveys, endeavor neighbourhood and property surveys utilizing checklists, knowledge administration, conducting supervised viewings and rental negotiations, dealing with phone calls, submitting and scanning, arranging conferences and occasions and researching new initiatives below the instruction of a supervisor.

Housing and property administration assistants work carefully with colleagues to discover options to issues and enhancements to methods of working. They take duty for the standard, accuracy and planning of their very own work.

The apprenticeship prepares a person for a variety of basic housing and property administration duties resulting in entry degree skilled, administration roles.

Housing and property assistant skilled data


What’s required

Laws and regulation

Know the ideas and practices of related landlord and tenant legislation, relevant Codes of Apply and related authorized frameworks or know the place and/or who to ask if they’re not sure.

Organisation background info

Have data of the organisation’s marketing strategy, organisation values, the vary of companies obtainable to clients, purchasers, staff targets, key efficiency indicators and perceive how their function matches into the organisation.


Know the social and bodily context of estates, neighbourhoods and how one can report defects, frequent issues, well being and issues of safety and repairs to dwellings.


Know the variety and desires of the communities during which the enterprise serves.

Contextual content

Know the present and historic context of the housing market, together with social and inexpensive housing, non-public rented and proprietor occupation.

Vary of companies

Know the vary of housing companies. For instance repairs and upkeep, allocations, lettings, tenancy sustainment, monetary and social inclusion, power effectivity and waste administration, anti social behaviour, care and housing assist companies, rents and costs, service costs and portfolio accounts, and group involvement.

High quality Requirements

Know the standard requirements of the enterprise. Examples embrace requirements of the neighbourhood, property, constructing and customer support.

Organisation insurance policies

Know the ideas, insurance policies and practices of the organisation when it comes to buyer care, complaints  dealing with,  worker  code  of  conduct,  staff  working,  danger  assessments  private security, knowledge safety, well being and security, equality and variety, safeguarding and enterprise communications.

Housing and property administration assistant professionals expertise


What’s required

 Customer Service

Be capable of apply a variety of customer support expertise to be able to present an expert, correct, well timed, moral and non-judgemental entrance line service which meets the wants of a various vary of shoppers and stakeholders.

Reply to vulnerability

Makes use of applicable ranges of talent and judgment to know the wants of weak people and teams (together with these with advanced wants) and reply accordingly.


Reveal efficient and applicable communication expertise to allow well timed identification and determination of points. Be capable of signpost clients who want extra assist to different colleagues, associate companies.


Be capable of apply a variety of administrative expertise to be able to assist a variety of housing and property associated companies.

Information assortment and sharing

Perceive and be capable of use a wide range of strategies to gather and current info reminiscent of resident, neighbourhood and property knowledge in an efficient method. Data and knowledge should be collected, recorded and offered precisely.

Team work

Work with inside colleagues and exterior companions to attain particular person, staff and enterprise targets. Work with colleagues to determine options to issues, admire the significance of staff working and the place they match inside the staff.

Time administration

Organise and plan work in a versatile method to make sure duties are prioritised and accomplished inside agreed timescales.

Tools and gear

Efficient  use  of  IT  gear  and  software program,  together with  housing  and  property  administration software program. The suitable use of housing and property associated work gear.

Choice making

Efficient determination making to be able to guarantee work duties are accomplished in step with instruction and on time.

Housing and property administration assistant behaviours


What’s required


Takes well timed and responsive motion to directions given, constructing in the direction of working independently.

Trust and integrity

Develops belief by working in a confidential, moral and empathetic method with a standard sense {and professional} angle.


Willingness to just accept altering priorities and work patterns.


Meets private commitments and expectations of others.

Private dedication

Takes  duty for  their very own  private  improvement,  security  and  coaching. Act  as  an envoy for the organisation.

Customer care

Demonstrates a responsive strategy to buyer and shopper wants, and has an consciousness of the organisation’s affect on clients and their lives.

Team work

Be an efficient staff participant, accepts duty for his or her work.


Sometimes 12 – 18 months.


Degree 2

English and maths

Apprentices with out degree 1 English and maths might want to obtain this degree previous to completion of the apprenticeship and also will be required to take the assessments for degree 2.

Skilled Physique Alignment and Development:

On completion of the apprenticeship, apprentices will be capable of apply to the next for membership:

  • Chartered Institute of Housing (CIH) at Normal degree – the apprentice might want to produce their apprenticeship certificates.
  • Affiliation of Residential Letting Brokers (ARLA) at Affiliate Degree. The apprentice will have to be working within the sector on the time of utility. They might want to produce their apprenticeship certificates, full a declaration type, and meet the skilled and educational necessities of ARLA.
  • Institute of Residential Property Administration (IRPM) at Affiliate Degree. The apprentice might want to produce their apprenticeship certificates and proof that their coaching programme has matched the L2 syllabus authorized by the IRPM. If the coaching programme doesn’t meet IRPM necessities the apprentice shall be anticipated to enroll in a web-based coaching course.


The usual shall be reviewed after 3 years.


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