Housing and property administration assistant / Institute for Apprenticeships and Technical Schooling

Laws and regulation

Know the ideas and practices of related landlord and tenant legislation, relevant Codes of Apply and related authorized frameworks or know the place and/or who to ask if they’re not sure.

Organisation background info

Have data of the organisation’s marketing strategy, organisation values, the vary of companies obtainable to clients, purchasers, staff targets, key efficiency indicators and perceive how their function matches into the organisation.

Property

Know the social and bodily context of estates, neighbourhoods and how one can report defects, frequent issues, well being and issues of safety and repairs to dwellings.

Customers

Know the variety and desires of the communities during which the enterprise serves.

Contextual content

Know the present and historic context of the housing market, together with social and inexpensive housing, non-public rented and proprietor occupation.

Vary of companies

Know the vary of housing companies. For instance repairs and upkeep, allocations, lettings, tenancy sustainment, monetary and social inclusion, power effectivity and waste administration, anti social behaviour, care and housing assist companies, rents and costs, service costs and portfolio accounts, and group involvement.

High quality Requirements

Know the standard requirements of the enterprise. Examples embrace requirements of the neighbourhood, property, constructing and customer support.

Organisation insurance policies

Know the ideas, insurance policies and practices of the organisation when it comes to buyer care, complaints  dealing with,  worker  code  of  conduct,  staff  working,  danger  assessments  private security, knowledge safety, well being and security, equality and variety, safeguarding and enterprise communications.

 Customer Service

Be capable of apply a variety of customer support expertise to be able to present an expert, correct, well timed, moral and non-judgemental entrance line service which meets the wants of a various vary of shoppers and stakeholders.

Reply to vulnerability

Makes use of applicable ranges of talent and judgment to know the wants of weak people and teams (together with these with advanced wants) and reply accordingly.

Communication

Reveal efficient and applicable communication expertise to allow well timed identification and determination of points. Be capable of signpost clients who want extra assist to different colleagues, associate companies.

Administration

Be capable of apply a variety of administrative expertise to be able to assist a variety of housing and property associated companies.

Information assortment and sharing

Perceive and be capable of use a wide range of strategies to gather and current info reminiscent of resident, neighbourhood and property knowledge in an efficient method. Data and knowledge should be collected, recorded and offered precisely.

Team work

Work with inside colleagues and exterior companions to attain particular person, staff and enterprise targets. Work with colleagues to determine options to issues, admire the significance of staff working and the place they match inside the staff.

Time administration

Organise and plan work in a versatile method to make sure duties are prioritised and accomplished inside agreed timescales.

Tools and gear

Efficient  use  of  IT  gear  and  software program,  together with  housing  and  property  administration software program. The suitable use of housing and property associated work gear.

Choice making

Efficient determination making to be able to guarantee work duties are accomplished in step with instruction and on time.

Responsive

Takes well timed and responsive motion to directions given, constructing in the direction of working independently.

Trust and integrity

Develops belief by working in a confidential, moral and empathetic method with a standard sense {and professional} angle.

Adaptability

Willingness to just accept altering priorities and work patterns.

Dependability

Meets private commitments and expectations of others.

Private dedication

Takes  duty for  their very own  private  improvement,  security  and  coaching. Act  as  an envoy for the organisation.

Customer care

Demonstrates a responsive strategy to buyer and shopper wants, and has an consciousness of the organisation’s affect on clients and their lives.

Team work

Be an efficient staff participant, accepts duty for his or her work.