Reference Quantity: ST0234

Particulars of ordinary

Typical job titles:

  • Generic or specialist housing officer or Neighbourhood officer (for instance Anti-social behaviour, resident involvement, Tenancy sustainment, Homelessness, Repairs, Sheltered housing)
  • Neighbourhood co-ordinator or advisor
  • Lettings officer,  Allocations officer,  Tenancy officer, Revenue administration officer
  • Leasehold administration officer, Personal sector housing officer, Strategic Housing Officer, Property supervisor
  • Negotiator, Senior negotiator

Occupational profile

The housing and property administration occupation is buyer dealing with and primarily chargeable for the creation and sustainment of profitable tenancies within the personal and social rented housing sectors. This work should adjust to contractual, statutory and authorized laws and authorised Codes of Follow.

The work is different and sometimes contains addressing advanced folks associated issues (for instance supporting folks to reside independently) in addition to property associated tasks. The function incorporates a level of lone working with minimal supervision while predominantly working inside the wider organisation and workforce, communities and exterior companions.

Housing and property administration professionals are proactive to find options to issues and figuring out areas for enchancment. They take particular person duty for the standard and accuracy of their work and its administration.  At Stage 3 some housing and property professionals might also have supervisory duty for different folks.

The apprenticeship prepares a person for a variety of common housing and property administration duties resulting in operational or specialist roles.

Housing and property administration professionals information


What is required

Laws and regulation

Perceive the rules, practices and laws referring to present landlord and tenant legislation for the letting, upkeep and termination of quite a lot of tenancy varieties, together with however not restricted to: shorthold, assured, safe, lengthy leasehold and shared possession.

Perceive the rules, practices and laws because it applies to governance, court docket proceedings, contracts, information safety, safeguarding and different related areas

Perceive  laws and laws as they apply to housing requirements

Organisation background Info

Perceive the rules, priorities and values of the organisation they work for, together with an consciousness of the marketing strategy,  the vary of providers obtainable to purchasers and clients, , the roles and tasks of others and workforce targets and or Key Efficiency Indicators.


Perceive the social and bodily context of estates, neighbourhoods and methods to resolve defects, widespread issues, well being and issues of safety and repairs to dwellings.


Perceive the variety of the communities which the enterprise serves.

Contextual content

Perceive the present and historic context of social, rented, inexpensive, personal housing and the broader housing market.

Vary of providers

Have an appreciation of the vary of relevant housing providers  for instance repairs and upkeep, allocations, lettings, tenancy sustainment, monetary and social inclusion, anti- social behaviour, care and supported housing, rents, service fees and portfolio accounts and group involvement.

Organisational insurance policies

Perceive the rules, insurance policies and practices of the organisation they work for by way of buyer and consumer care, worker code of conduct, workforce working, danger, private security, well being and security, equality and variety, safeguarding and enterprise communications.

 Housing and property administration professionals expertise


What is required

Customer Service

Apply a variety of customer support expertise with the intention to present an expert, correct, well timed, moral and non-judgemental entrance line service which meets the wants of a various vary of consumers and stakeholders


Show applicable communication expertise to allow well timed identification and/or decision of points for purchasers and applicable signposting to different colleagues and/or associate businesses.

Collaborative working

Work collaboratively with colleagues and companions to realize particular person, workforce and enterprise targets.

Reply to vulnerability

Use talent and judgment to grasp the wants of susceptible people and teams(together with these with advanced wants) and reply appropriately

Information assortment and sharing

Use quite a lot of strategies to establish, acquire and talk technical and different data in a assured and efficient method.

Influencing and negotiating expertise

Affect and negotiate with clients, companions and suppliers.


Organise and plan their very own work to make sure duties are accomplished and deadlines met.

Drawback fixing

Use an issue fixing and versatile method of their daily duties.

Tools and tools

Efficient use of IT tools and software program, by way of administration and the suitable use of labor tools

Determination making

Efficient resolution making with the intention to apply the companies goals and priorities.

 Housing and property administration professionals behaviours


What is required


Takes well timed and responsive motion to handle points

Trust and Integrity

Develop belief by working in a confidential, moral and empathetic method with a typical sense {and professional} perspective.


Willingness to simply accept altering priorities and work patterns


Work independently and successfully with out shut supervision.


Meets private commitments and expectations of others

Private dedication

Takes duty for their very own private {and professional} improvement.


Has a excessive degree of resilience, tenacity and quietness

Position mannequin

Acts as an envoy and function mannequin for his or her employer with clients, purchasers and companions.

Customer Care

Demonstrates a responsive method to buyer wants and understands their private influence on clients and their lives

Team work

Values workforce work and is an efficient workforce participant, accepts duty for the work of themselves and others.


Usually 18-24 months.


Stage 3

Entry necessities

Employers will establish any related entry necessities by way of choice

Apprentices with out Stage 2 English and maths might want to obtain this degree previous to completion of their Apprenticeship

Skilled physique alignment and development

On completion of the apprenticeship, apprentices will have the ability to apply to the next for membership:

  • Chartered Institute of Housing (CIH) at Licensed Practitioner degree – the apprentice might want to produce their apprenticeship certificates.
  • Affiliation of Residential Letting Brokers (ARLA) at Member Stage. The apprentice will should be working within the sector on the time of utility. They might want to produce their apprenticeship certificates, full a declaration kind, and meet the skilled and educational necessities of ARLA.
  • Institute of Residential Property Administration (IRPM) at Affiliate Stage. The apprentice might want to produce their apprenticeship certificates and proof that their coaching programme has matched the L2 syllabus authorised by the IRPM. If the coaching programme doesn’t meet IRPM necessities the apprentice will probably be anticipated to join a web based coaching course.


The usual will probably be reviewed after 3 years


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