This occupation is discovered within the bicycle business, which in the UK employs a number of thousand individuals. Bicycle mechanics may fit in impartial bicycle retailers, rent centres, bicycle workshops and bigger non-specialist retailers, in addition to for sports activities golf equipment, race groups and bicycle-tour operators and different bicycle associated organisations. Biking is on the rise as a way of transport and as a leisure exercise, with an rising vary of bicycles on supply – some with complicated expertise, making it an thrilling and diverse business to work in.
The broad function of the occupation is to construct, restore and repair all types of bicycles – for instance street, mountain, hybrid, recumbent, disabled tailored, electrical and different human powered street and off-road autos. As a definition, bicycles are human powered street autos with a various variety of wheels; this could embrace uni-cycles, tricycles, quadricycles and so forth. Electrical bicycles are electrically assisted or tailored bicycles versus electrical bikes. They work in bicycle retailers, devoted workshops, within the discipline for bicycle racing groups or independently as cellular mechanics and different areas the place bicycles play a distinguished half.
When a bicycle is introduced in for restore or service or when an ‘in-house’ bicycle must constructed, rebuilt or repaired, they run diagnostic exams to find out the reason for the issue, after which take the mandatory steps to repair it. When elements aren’t accessible handy, they’ll instigate the order for them to be obtained from a distributor or producer. Generally bicycle repairs could be so simple as changing cables or tyres, however generally they’ll require extra sophisticated procedures like adjusting a body or repairing brakes and gears. They could construct bicycles or wheels from scratch. Whether or not a restore or construct they should full security checks. They could or could not work together with prospects relying on the office, this may occasionally embrace speaking to the shopper to assist establish the fault, offering estimates – recommending when it’s economically viable to restore, and the handover of the constructed or repaired bicycle with an evidence of the work accomplished. They might want to full documentation for instance, referring to the work accomplished or guarantee claims.
Of their day by day work, an worker on this occupation interacts with different bicycle mechanics (relying on measurement of operation) and suppliers; interacting with prospects or shoppers is normally a part of the position.
An worker on this occupation can be liable for liable for finishing work below the supervision of a senior mechanic or different administration construction relying on the organisation. The work could be bodily demanding and entails utilizing numerous instruments and chemical substances, like cleansing merchandise and greasing brokers. Working in a way that ensures the well being and security of self and others is crucial.
KSBs
Data
K1: The kinds, purposes and distinctive traits of all forms of bicycles, tricycles, recumbent and different pedal, hand and electrically-assisted powered bicycles (e-bikes), different derivatives and the related expertise.
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K2: Diagnostic and evaluation rules required to service, restore and modify the mechanical points of bicycles to satisfy producer specs and prospects’ or shoppers’ necessities.
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K3: The most recent developments to bicycles, bicycle elements and instruments and tools.
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K4: Laws and required compliance inside the bicycle business, together with bicycle Rules (for instance, BS ISO 4210.2 (2015), customary for electrical bikes EN15194 (2015), and all future modifications or updates; the secure disposal and recycling of related waste (together with waste oils, cleansing fluids, batteries, tyres, and so on).
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K5: Bicycle restore store operations together with ordering, inventory management, right use of documentation equivalent to receipts, order types, restore types.
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K6: Forms of buyer interplay and customer support methods together with when to contact the shopper, the tone that ought to be adopted, appropriately timed and comply with up communication – each verbal and effectively written; adjusting strategy to take account of shoppers’ or shoppers’ wants together with cultural necessities.
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K7: Rules of promoting and upselling bicycle and bicycle merchandise and calculating reductions.
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K8: Well being and security laws, coverage and observe; handbook dealing with, Management of Substances Hazardous to Well being (COSHH); how to make sure the protection of shoppers and mechanics (threat and hazard identification); right use of Private Protecting Gear (PPE).
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K9: Operation of handbook and laptop reserving programs and EPOS (Digital Level Of Sale) programs.
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K10: The rights and obligations of an worker and employer, together with consciousness of Equality and Variety Laws.
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K11: Costing rules, price hierarchy of applicable elements, evaluation of part compatibility, time required to repair; summarising in a quote.
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K12: Producer specs – when and the place to make use of them.
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K13: Rules of dealing with hazardous items together with Lithium ion batteries, their secure dealing with, storage and transport of broken gadgets, emergency procedures, figuring out when to ask for third social gathering recommendation.
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K14: Customary working capabilities of bicycles in regular use, when failed or will not be match for function, equivalent to elements that often break or go lacking and must be changed, together with chain put on options.
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K15: Obligation care to prospects for instance, well being and security.
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K16: Info expertise purposes used within the bicycle workshop surroundings, together with excel, databases and search engines like google and yahoo.
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K17: Producers’ and organisations’ guarantee insurance policies, what they cowl and what they don’t and procedures that have to be adopted.
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K18: Mission administration methods; planning and the significance of assembly challenge deadlines.
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K19: Investigating causes of defects and upkeep points; drawback fixing.
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K20: Who to contact about widespread defects and handle them.
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Expertise
S1: Use specialist bicycle diagnostic tools to establish fault and formulate a plan to unravel the issues; figuring out when it’s uneconomical to proceed.
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S2: Use cycle workstand appropriately to soundly and securely maintain a bicycle on the suitable a part of the body.
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S3: Service a cup and cone kind hub, figuring out worn elements and proper replacements.
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S4: Take away and change sealed cartridge bearings utilizing applicable instruments.
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S5: Service cable operated brake programs, appropriately sizing and routing cabling utilizing the proper spare elements and torque settings.
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S6: Bleed hydraulic brake programs.
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S7: Service derailleur gear programs, appropriately sizing and routing cabling utilizing right spare elements and torque settings; straighten a derailleur hanger.
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S8: Faucet the crank arm threads.
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S9: Determine the totally different requirements of cranks and backside brackets; take away and change crank arms, backside brackets and faucet and face the underside bracket shell.
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S10: Determine chain put on; assess compatibility points, taking account of chain line and appropriately break up and set up a fast hyperlink primarily based chain.
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S11: Tape street handlebars.
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S12: Take away and change a set of forks, taking account of the proper strategy to minimize a fork steering column to measurement. Hydraulic fork servicing, disassemble and clear stations and cartridges and re-grease correctly.
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S13: Take away, change and repair a headset, taking account of sizing requirements.
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S14: Carry out alignment checks to a bicycle body.
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S15: Hand-build a wheel of differing complexities (for instance, from easy 3-cross to producer particular wheel programs) within the patterns required for non-disc, entrance disc and rear disc to the required tolerance and appropriately dished and tensioned.
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S16: Arrange, servicing and adjustment of inner gears.
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S17: Conduct high quality assurance test of construct or restore work accomplished.
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S18: Full handover as soon as accomplished construct or restore is completed, together with advising on additional and future work required, adjustments to operation, required on-going upkeep and full paperwork as applicable.
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S19: Serve prospects or shoppers on any required space of the shop; refer them on to a extra senior colleague or to ask for assist; search after market gross sales.
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S20: Talk by way of appropriate means with prospects (phone, textual content, electronic mail, social media) with a view to guarantee good service is maintained.
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S21: Use catalogues (onerous copy and on-line) to establish elements and order to fulfil prospects wants.
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S22: Use handbook system and workshop diary and full any related paperwork.
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S23: Take care of complaints, following employer and producers insurance policies.
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S24: Determine when one thing has failed or will not be match for function.
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S25: Preserve correct device upkeep and normal workshop cleanliness and tidiness.
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Behaviours
B1: Have a security first behaviour – at all times use applicable security tools and PPE and has prospects’ security in thoughts.
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B2: Work effectively as a member of the workshop staff; takes account of deadlines; takes accountability to cope with or report points.
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B3: Behave in a way that aligns with the corporate ethos, together with immediate timekeeping, sensible presentation of self and dealing space and good private hygiene.
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B4: Takes accountability for conserving personal data and expertise updated.
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B5: Act with integrity, truthfully advising prospects; demonstrates a ardour for bicycles.
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B6: Acts as a accountable advocate for the enterprise.
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B7: Outcomes–pushed perspective, working in an efficient and environment friendly method with a view to adjust to contractual phrases and buyer expectations.
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B8: Receptive to constructive suggestions from friends and administration and proactive in giving applicable suggestions to others.
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