Reference Quantity: ST0184

Particulars of ordinary

Function / Occupation: 

Relationship Supervisor (Banking)


The function has accountability for offering services to a portfolio of shoppers, to assist them obtain their enterprise targets alongside delivering the Financial institution’s marketing strategy, while assembly the required moral, danger and governance requirements. The function could sit in a number of totally different areas of the Financial institution eg Company, Business, Retail Banking, Wealth Administration, Non-public Banking, Card Providers. Relying on the shopper base, it could have accountability for a portfolio (SMEs) or be supporting a Director on bigger clients. The apprenticeship will kind a part of a profession path for the person. Typical roles are prone to be junior to mid stage relationship administration positions. On completion it’s prone to be just like a person exiting the graduate programme.



What’s required

Moral requirements

Perceive the moral requirements that the organisation and trade requires of its workers and the implications of those for the function

Product information

Perceive the vary of economic companies services out there to the shopper portfolio, together with pricing and margins

Threat and Governance

Perceive the chance and governance frameworks of the organisation / trade and the way these manifest themselves within the function. Maintain updated with modifications.

Market consciousness

Perceive the native market through which the function operates eg demographics, economics, competitors

Buyer understanding

Perceive the sector through which their clients function, their enterprise; along with the rules / instruments of wonderful customer support and relationship administration

Monetary evaluation

Perceive information/monetary evaluation, planning and modelling instruments which can be required for the function



What’s required

Develop buyer relationships

Construct ethically sound and ‘trusted adviser’ relationships with clients to kind the idea of a long run partnership

Establish and meet buyer wants

Work with clients to determine their ongoing enterprise challenges. Present versatile and progressive options, integrating merchandise and wonderful service, that assist them meet their targets

Handle governance and danger

Apply the organisation’s danger and governance frameworks to make sure that all actions are compliant and breaches are minimised

Ship business outcomes

Help, develop and ship an account plan that meets inner targets and relies on buyer wants throughout the portfolio. Apply monetary evaluation strategies related to the world of the financial institution eg present steerage on credit score urge for food; develop sensible and applicable credit score options /lending buildings; maximise portfolio return

Communication and relationship constructing

Use a spread of superior communication and influencing strategies to construct sound relationships each externally and internally

Teamwork   Convey the fitting individuals and capabilities collectively, each internally and externally, to collaborate and ship for the shopper


The apprentice will sometimes specialize in a selected space of banking eg Company/Business; Retail; Wealth. Market Consciousness and Buyer Understanding competencies shall be particular to that space. The observe taken inside the full qualification beneath will include core components plus specifics for the world eg Professionalism, Ethics and Regulation module as a core; Retail Monetary Providers module as a particular. Merchandise that shall be lined in every space will differ eg

  • Company/Business – company lending; money administration; commerce finance
  • Retail – private loans, mortgages, financial savings
  • Wealth – recommendation, investments, personal banking
  • Card Providers – service provider companies, enterprise options


The apprenticeship will sometimes take 4 years to finish.

Entry necessities

Particular person employers will set the choice standards for his or her Apprenticeships. Most candidates can have A ranges or present related Stage 3 {qualifications}. Different related or prior expertise can also be thought of instead. Employers who recruit candidates with out English or Maths at Stage 2 or above should be sure that the candidate achieves this customary previous to taking the end-point evaluation.


Skilled {qualifications} inside this apprenticeship rely on the extent of expertise within the sector and the areas of the financial institution that the apprentice works in as proven within the diagram beneath.

information of the sector, moral and regulatory background – achieved inside the first 3-6 months for these new to the sector – L3 – one in all:

  • Certificates in Enterprise Banking and Conduct – LIBF
  • Retail Banking Conduct of Enterprise – LIBF
  • Skilled Banker Certificates – CBI

Full qualification for the function (each include tracks related to totally different capabilities in banking)- one in all :

  • Chartered Associateship Programme – LIBF.
  • Superior Diploma in Monetary Planning – CII

  • Mixture of modules related to the world of the financial institution, chosen from: Diploma in Monetary Planning (CII); Diploma in Regulated Monetary Planning; Diploma in Funding Planning (CB); Monetary Providers Regulation and Ethics (RO1); Funding Rules and Threat (RO2); Private Taxation(RO3); Pensions and Retirement Planning(RO4); Monetary Safety (RO5); Certificates in Mortgage Recommendation(CF6); Certificates in Mortgage Recommendation and Observe (CeMAP); Funding Recommendation Diploma (IAD); Non-public Shopper Funding Recommendation and Administration(PCIAM); Laws, Securities, Derivatives modules (CISI); CFA Program ranges 1-3; ABFA Diploma
  • Chartered Banker Institute (CBI)

New apprentices:

  • Affiliate Chartered Banker Diploma 2018 (2 from 3 modules) – Affiliate Chartered Banker designation
  • Superior Diploma in Banking and Management in a Digital Age (4 from 5 modules) – Chartered Banker designation
  • Skilled Banker Diploma – Certificated Skilled Banker designation
  • Skilled Banker Certificates

Present apprentices half manner by means of research will proceed on their qualification listed beneath following any transitional preparations as proven on :

  • Affiliate Chartered Banker Diploma (pre-Oct 2018 – 3 from 7 modules) – Affiliate Chartered Banker designation
  • Chartered Banker Diploma (pre-Oct 2018 – 5 from 7 modules) – Chartered Banker designation
  • Skilled Banker Diploma – Certificated Skilled Banker designation
  • Skilled Banker Certificates

Hyperlink to skilled registration

Skilled physique memberships which can be related choices for this apprenticeship are:

Retail banking: Chartered Banker Institute; London Institute of Banking & Finance

Wealth: Chartered Banker Institute; London Institute of Banking & Finance; Chartered Institute of Securities and Funding; Chartered Insurance coverage Institute

Company Banking: Chartered Banker Institute; London Institute of Banking & Finance; CFA Institute (Chartered Monetary Analyst)


Stage 6 apprenticeship, enabling the connection administration profession observe to succeed in the identical stage as a graduate.


The apprenticeship must be reviewed after a most of three years.


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