Reference Quantity: ST0177

Particulars of normal

Function / Occupation:

Monetary Providers Administrator (Adviser agency or Community)

‘Adviser Agency’: An SME enterprise offering regulated monetary planning / mortgage / insurance coverage recommendation

‘Community ’: An umbrella firm offering help companies to teams of Monetary Adviser Companies


The Monetary Recommendation market consists of c19000 SME companies break up roughly 75% monetary recommendation, 25% mortgage recommendation. These SME companies are supported by umbrella organisations referred to as networks who present a variety of help companies to the person companies together with expertise, compliance, technical & consultancy help. Resulting from current adjustments, extra administrative help is required by corporations in an effort to present an environment friendly, top quality and compliant service to their purchasers. The Monetary Administrator normal responds to this demand while additionally offering a great entry level for a profession within the sector, with development routes resulting in quite a few roles with full skilled {qualifications}.

Typical actions that this position would possibly perform are listed overleaf.



What is required

Monetary Providers market

Broad understanding of the construction of the Monetary Providers market, together with the

position of the monetary adviser & product suppliers, buyer outcomes, help companies & platforms

Regulatory & compliance

Understands the Monetary Providers regulatory framework, the ethics & key rules

of the recommendation course of


Understands the aim & technical content material of the monetary companies merchandise &

companies supplied

Techniques & processes

Understands all programs & processes required to ship the position outcomes & has

consciousness of how these match inside the wider firm & trade


What is required

High quality service supply

Constantly develops and delivers wonderful service to prospects, colleagues &

advisers, supporting the merchandise / companies supplied and adhering to ‘Treating

Clients Pretty’ rules always

Buyer communication &


Develops efficient relationships with prospects & key contacts, dealing with & resolving

points via efficient verbal/written/IT abilities.

Staff working &


Understands position inside crew & influence on others. Constantly endeavours to

help colleagues & collaborate to attain outcomes

Planning & prioritising

Efficiently analyses and plans in an effort to ship good outcomes for the enterprise.

Utilizing programs & processes

Constantly adheres to programs & processes utilizing proficient IT abilities, together with threat,

regulatory and governance necessities


What is required

Honesty and Integrity

Truthful, honest of their actions and doing the precise factor (even when not the best)


Willingness to just accept altering priorities and work patterns when new jobs must

be achieved, or necessities change


Reveals drive and power of their work, when issues are going nicely and when

challenges come up


Meets private commitments and expectations, eg finishing work, timekeeping

Private dedication

Proactive in their very own improvement; dedication to the job and the trade

Typical Actions that could be carried out by, however aren’t unique to this position embody:

Offering normal workplace administrative help together with submitting/scanning/photocopying, banking/put up/franking, processing premium funds, answering the phone, observe/message taking

Preserve buyer / coverage information via the shopper administration system and related IT options Assist the account dealing with crew in delivering a full customer support proposition in an expert, well timed and environment friendly method together with new enterprise, mid-term changes and renewals.  Transact with insurers and prospects accordingly.

Talk all info essential to make sure prospects are absolutely conscious that their wants have been met and contract certainty achieved.

Handle instalment and credit score provisions for patrons.

Making certain that formal complaints /potential formal complaints are referred instantly to Managing Director

Making certain that every one compliance procedures are adhered to on a each day foundation. Guarantee buyer information are full in accordance with procedures.

Handle new and present claims and full any claims evaluation as is important, working with the Claims



The apprenticeship will usually take 12 – 18 months to finish

Entry necessities

Particular person employers will set the choice standards for his or her Apprenticeships. Most candidates may have Stage 2 Maths

and English, ideally as a part of 5 GCSE A-C grades. Different related or prior expertise may be thought of instead. Employers who recruit candidates with out English or Maths at Grade C or above should be sure that the candidate achieves this normal previous to the completion of the Apprenticeship.


That is an entry degree position which supplies the muse data abilities & expertise for development right into a

variety of profession paths together with Senior Administrator, Paraplanner, Monetary Adviser or Mortgage Adviser.


Skilled {qualifications} inside this apprenticeship are listed under – considered one of:

UK monetary companies, regulation & ethics (CF1) – Chartered Insurance coverage Institute (CII) CII Certificates in Insurance coverage – Chartered Insurance coverage Institute (CII) UK monetary regulation (UKFR) – The London Institute of Banking & Finance (LIBF) – Monetary Providers regulation and Ethics  – Chartered Bankers Institute (CB)

Introduction to Securities and Funding; UK monetary regulation; Administration of settlements and investments – Chartered Institute for Securities and Investments (CISI)

As well as, the position could require completion of an examination particular to the road of enterprise labored in eg Life, Pensions, Basic Insurance coverage, Investments, Lengthy Time period Care.  These are usually supplied by the CII, LIBF and CISI.

Alternatively the place employers really feel that there’s proof of upper educational aptitude, the apprentice may go for a extra demanding greater degree qualification that may allow quick monitoring via the development routes obtainable on completion of this apprenticeship.

Monetary companies, regulation and ethics (RO1) – CII Monetary companies, regulation and ethics (FSRE) The London Institute of Banking & Finance (LIBF).

Linokay to skilled registration

This apprenticeship supplies step one on the pathway to skilled membership of the Chartered Insurance coverage

Institute, The London Institute of Banking & Finance (LIBF) , Chartered Institute of Securities and Funding.


Stage 3


The apprenticeship needs to be reviewed after a most of three years.


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