Reference Quantity: ST0109

Particulars of normal


Dental Apply Supervisor



Length of Apprenticeship 

24 Months

Function Profile

The Apply Supervisor is answerable for managing all non-clinical points inside a specified observe/s to attain wonderful affected person care, high quality, price and supply efficiency in step with observe technique, targets and values. The Apply Supervisor leads the crew by offering assist and path to reinforce efficiency, abilities and data of all observe employees.



The observe supervisor could have data of:

Human Sources

Insurance policies, procedures and processes for:

  • recruitment, choice, contracts
  • private/skilled growth planning (induction and coaching)
  • efficiency administration (supervision and appraisal)
  • equality, range, grievance, self-discipline, whistleblowing
  • rota administration and absence administration

Affected person Care

Medical frameworks, tips and processes for:

  • establishing prime quality affected person care/customer support requirements
  • managing the affected person journey
  • managing affected person information and databases (updates, remembers, governance)


  • understanding and data of all roles inside dental crew
  • broad understanding of dental illnesses
  • understanding and executing of medical audits
  • understanding of dental terminology

Advertising and marketing

The market inside which the observe operates with regard to:

  • measurement, share, competitor profile
  • efficient methods for attracting and retaining sufferers
  • signify the observe in the local people

Threat Administration

Authorized and moral necessities set out by exterior regulators with specific reference to:

  • Common Well being and Security (e.g. amenities, fireplace)
  • Healthcare Security (e.g. An infection Management, Waste, Radiation, Medical Emergencies)
  • Data Governance (e.g. confidentiality, data safety, knowledge safety, entry to information)

High quality Assurance

A Registered Supervisor’s obligations to:

  • Set up inner requirements (insurance policies & procedures) for top of the range care
  • Practice the crew to satisfy inner and exterior requirements
  • Implement monitoring techniques for steady enchancment e.g. complaints dealing with, studying from suggestions, incidents, complaints


Easy methods to accumulate, use, interpret and report related monetary knowledge to: – set up budgetary & manufacturing targets

  • handle claims and monitor compliance with declare necessities
  • meet the expectations of organisational stakeholders

Dental Trade

Necessities for:

  • service supply and remuneration underneath the Nationwide Well being Service
  • service supply and remuneration for personal supply of dental care
  • native / nationwide adjustments in dental service supply

Expertise  The observe Supervisor will have the ability to:
Management abilities 

Lead (in non-clinical issues) and encourage the observe crew successfully by:

  • Understanding the position and obligations of a supervisor
  • Speaking the organisation’s imaginative and prescient and technique
  • Clarifying & supporting firm insurance policies

  • Setting clear targets and expectations

  • Supporting particular person private {and professional} growth

  • Offering mentoring & teaching for particular person crew members

  • With the ability to search suggestions on office efficiency

  • Main by instance

  • Strategic considering at a neighborhood/observe degree

Administration abilities

Organise environment friendly operational observe techniques by:

  • setting SMART targets
  • planning and delegating work
  • allocating assets effectively to satisfy deliverables and deadlines
  • monitoring, evaluating and bettering particular person and crew processes
  • creating superior IT Expertise to satisfy necessities in position (SOE/R4)

Communication Expertise

Talk successfully with inner/ exterior stakeholders (senior administration, sufferers, crew, dental reps, colleagues, third events) when:

  • negotiating
  • presenting inner & exterior advertising and marketing plans and campaigns
  • presenting and deciphering knowledge for Senior Administration
  • briefing the work crew
  • speaking change


The observe supervisor will show:


Integrity and ethical management

Dedication to the Common Dental Council Requirements for the Dental Staff


An method which is truthful, equitable and credible

Reliability with excessive requirements

A dedication to wonderful customer support Efficient time administration and self-management Willingness to assist others as required, e.g. on reception

Commercially astute

  • capacity to be enterprise targeted and affected person/buyer centric.
  • functionality for managing funds, observe growth and progress
  • capacity to enhance knowledge from native data e.g. utilizing observe profiles


  • A caring method towards sufferers and colleagues
  • A dedication to striving for the most effective always


  • possession and accountability for observe and leads crew.
  • knowledgeable decision-making to make sure security and finest observe always

Reflection and Self Consciousness

  • Affect and affect when working with others
  • an consciousness of get the most effective from every particular person


That is an entry degree position which supplies the inspiration data, abilities and expertise for development into a lot of profession paths together with Apply Supervisor, Space Supervisor and Regional Supervisor resulting in Senior Administration roles.


Our method to making sure that the apprentice is on observe relies on a mixture of an externally validated qualification and an in home

Efficiency Administration (PM) course of.

Stage 4 Qualification – Certificates in Management & Administration

Alternatively the place employers really feel that there’s proof of upper tutorial aptitude, the apprentice might go for a extra demanding greater degree qualification that will allow quick monitoring by the development routes out there on completion of this apprenticeship.

English & Maths

Apprentices with out degree 2 English and maths might want to obtain this degree previous to taking the Finish-Level Evaluation. For these with an schooling, well being and care plan or a legacy assertion, the apprenticeship’s English and maths minimal requirement is Entry Stage 3. A British Signal Language (BSL) qualification is an alternative choice to the English qualification for these whose major language is BSL

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