Reference Quantity: ST0171

Particulars of ordinary

Typical job roles

Upkeep assistant, Property engineer, Services assistant, Upkeep engineer, Upkeep supervisor, Upkeep technician, Caretaker, Janitor, Multi-skilled technician, Premises supervisor

Prompt Sectors

Housing, Healthcare, Social Care, Hospitality, Schooling, Industrial Properties, Leisure, Retail, Public & Personal Sector Buildings

Minimal of 12 months

Apprenticeship stage 

Degree 2

Position Profile

The first position of a Property Upkeep Operative is to optimise property situation and high quality and to make sure the constructing is saved in a protected working situation. Property Upkeep Operatives want to take care of a excessive stage of high quality, offering most satisfaction to prospects, shoppers, friends and group. They’ll perceive the mechanism of buildings together with electrical, plumbing, plant, security programs and gear. They’ll present first and instant response to fault discovering, while maximising high quality and making certain value effectiveness. They’ll guarantee prevention of main harm that might lead to intensive prices and minimise reactive intervention.

Entry Necessities

Particular person employers will set their choice standards however the usual consists of Maths and English understanding and useful software at Degree 1, enabling apprentices to aspire to the subsequent stage. Employers will set the entry specification appropriate for the right stage of the person.

Core Technical Competencies/Expertise and Information/ Understanding

A Property Upkeep Operative will use their data and understanding of fundamental carpentry, electrical, plumbing and adorning to;

  • Perceive and exhibit the significance of Well being and Security within the office
  • Adjust to organisational security, insurance policies and procedures and determine hazards and scale back them
  • Take into account security compliance with a various sector of shopper teams
  • Perceive and exhibit the significance of working safely at top
  • Perform repairs to the material of a constructing, for instance repairs to partitions, doorways, doorframes, skirting boards or plaster harm to inner partitions
  • Perceive and keep plumbing and drainage programs, for instance repairs to WC programs, leaking faucets or water testing and unblocking drains
  • Preserve excessive ranges of water hygiene inside a constructing
  • Perceive and keep electrical distribution, protected restore {of electrical} set up to authorized necessities, for instance changing broken sockets, plugs, lighting and fuses.
  • Perceive and keep plant, security programs and gear
  • Display and implement power, setting and sustainable practices
  • Perceive and keep grounds and exterior fabrication of a constructing, similar to drainage and guttering
  • Perceive and exhibit the protected use of hand instruments, for instance screwdrivers, energy drills, pliers, paper strippers and a range different instruments utilized in plumbing and carpentry
  • Display and perceive the significance of the management of sources and inventory
  • Perceive and exhibit the rules of Deliberate Preventative Upkeep
  • Perceive methods to put together for refurbishment or deep clear of kit and surfaces
  • Perform repairs and reactive upkeep
  • Perceive the significance of customer support
  • File and report data precisely both internally or externally

Core Behavioural Attributes

  • Have a versatile angle
  • Dedication to high quality and excellence
  • Capability to carry out beneath stress
  • Persists within the face of adversity
  • Thorough method to work
  • Possession of labor and observe by means of to a passable conclusion.
  • Shopper/Buyer focus and interplay
  • In a position to stay the organisations values
  • Capability to create efficient working relationships
  • Aptitude for downside fixing
  • Capability to adjust to firm insurance policies and procedures
  • Enthusiasm
  • Capability to regulate and affect inside remit
  • Persuasive influencing expertise
  • Exhibits respect for all stakeholders

Interpersonal Expertise

  • Take possession of conditions
  • Work independently and as a part of a group
  • Communicates successfully both verbally or in writing
  • Downside fixing method
  • A drive for effectivity and worth for cash
  • Talk successfully in any respect ranges
  • Adaptability
  • Capability to grasp limitations throughout the position
  • A drive for high quality and excellence

Skilled Recognition

The apprentice might be recognised by the British Institute of Services Administration (BIFM) offering Affiliate Membership for the apprentice while finding out.   BIFM have confirmed sources and studying supplies might be obtainable for the apprentice to help them all through their studying journey.


Finishing this apprenticeship programme with its transferable expertise will allow development into roles similar to a Technical Specialist e.g. Electrical or Plumbing and Supervisory and Administration roles e.g. Services Administration, throughout a variety of sectors.

Evaluate of Normal

This customary might be reviewed each 2 years as a result of laws and expertise adjustments.


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