Reference Quantity: ST0109

Particulars of ordinary


Dental Apply Supervisor



Period of Apprenticeship 

24 Months

Position Profile

The Apply Supervisor is chargeable for managing all non-clinical elements inside a specified apply/s to realize wonderful affected person care, high quality, price and supply efficiency in step with apply technique, objectives and values. The Apply Supervisor leads the crew by offering assist and route to boost efficiency, abilities and information of all apply employees.



The apply supervisor can have information of:

Human Assets

Insurance policies, procedures and processes for:

  • recruitment, choice, contracts
  • private/skilled growth planning (induction and coaching)
  • efficiency administration (supervision and appraisal)
  • equality, variety, grievance, self-discipline, whistleblowing
  • rota administration and absence administration

Affected person Care

Medical frameworks, tips and processes for:

  • establishing prime quality affected person care/customer support requirements
  • managing the affected person journey
  • managing affected person data and databases (updates, remembers, governance)


  • understanding and information of all roles inside dental crew
  • broad understanding of dental illnesses
  • understanding and executing of medical audits
  • understanding of dental terminology


The market inside which the apply operates with regard to:

  • dimension, share, competitor profile
  • efficient methods for attracting and retaining sufferers
  • tips on how to symbolize the apply in the local people

Danger Administration

Authorized and moral necessities set out by exterior regulators with specific reference to:

  • Normal Well being and Security (e.g. services, fireplace)
  • Healthcare Security (e.g. An infection Management, Waste, Radiation, Medical Emergencies)
  • Data Governance (e.g. confidentiality, data safety, knowledge safety, entry to data)

High quality Assurance

A Registered Supervisor’s duties to:

  • Set up inner requirements (insurance policies & procedures) for prime quality care
  • Practice the crew to fulfill inner and exterior requirements
  • Implement monitoring programs for steady enchancment e.g. complaints dealing with, studying from suggestions, incidents, complaints


How one can accumulate, use, interpret and report related monetary knowledge to: – set up budgetary & manufacturing targets

  • handle claims and monitor compliance with declare necessities
  • meet the expectations of organisational stakeholders

Dental Trade

Necessities for:

  • service supply and remuneration underneath the Nationwide Well being Service
  • service supply and remuneration for personal supply of dental care
  • native / nationwide modifications in dental service supply

Abilities  The apply supervisor will be capable of:
Management abilities 

Lead (in non-clinical issues) and encourage the apply crew successfully by:

  • Understanding the function and duties of a supervisor
  • Speaking the organisation’s imaginative and prescient and technique
  • Clarifying & supporting firm insurance policies

  • Setting clear objectives and expectations

  • Supporting particular person private {and professional} growth

  • Offering mentoring & teaching for particular person crew members

  • With the ability to search suggestions on office efficiency

  • Main by instance

  • Strategic pondering at an area/apply stage

Administration abilities

Organise environment friendly operational apply programs by:

  • setting SMART aims
  • planning and delegating work
  • allocating sources effectively to fulfill deliverables and deadlines
  • monitoring, evaluating and enhancing particular person and crew processes
  • growing superior IT Abilities to fulfill necessities in function (SOE/R4)

Communication Abilities

Talk successfully with inner/ exterior stakeholders (senior administration, sufferers, crew, dental reps, colleagues, third events) when:

  • negotiating
  • presenting inner & exterior advertising and marketing plans and campaigns
  • presenting and deciphering knowledge for Senior Administration
  • briefing the work crew
  • speaking change


The apply supervisor will display:


Integrity and ethical management

Dedication to the Normal Dental Council Requirements for the Dental Workforce


An method which is truthful, equitable and credible

Reliability with excessive requirements

A dedication to wonderful customer support Efficient time administration and self-management Willingness to assist others as required, e.g. on reception

Commercially astute

  • capacity to be enterprise centered and affected person/buyer centric.
  • functionality for managing price range, apply growth and development
  • capacity to enhance knowledge from native information e.g. utilizing apply profiles


  • A caring method towards sufferers and colleagues
  • A dedication to striving for one of the best always


  • possession and accountability for apply and leads crew.
  • knowledgeable decision-making to make sure security and greatest apply always

Reflection and Self Consciousness

  • Impression and affect when working with others
  • an consciousness of tips on how to get one of the best from every particular person


That is an entry stage function which supplies the muse information, abilities and expertise for development into quite a few profession paths together with Apply Supervisor, Space Supervisor and Regional Supervisor resulting in Senior Administration roles.


Our method to making sure that the apprentice is on observe is predicated on a mix of an externally validated qualification and an in home

Efficiency Administration (PM) course of.

Stage 4 Qualification – Certificates in Management & Administration

Alternatively the place employers really feel that there’s proof of upper tutorial aptitude, the apprentice may go for a extra demanding increased stage qualification that might allow quick monitoring by means of the development routes accessible on completion of this apprenticeship.

English & Maths

Apprentices with out stage 2 English and maths might want to obtain this stage previous to taking the Finish-Level Evaluation. For these with an schooling, well being and care plan or a legacy assertion, the apprenticeship’s English and maths minimal requirement is Entry Stage 3. A British Signal Language (BSL) qualification is an alternative choice to the English qualification for these whose main language is BSL

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