Reference Quantity: ST0119

Particulars of normal


Typical job titles:

Software program developer, Software program engineer, Software program tester, Software specialist, Enterprise analyst, IT undertaking supervisor, IT advisor, Community engineer, Cyber safety analyst, Database specialist, Information analyst, Digital media Know-how practitioner, Methods designer


Sometimes 36 months




BSc (Hons) in Digital & Know-how Options

English & Maths

Apprentices with out degree 2 English and maths might want to obtain this degree previous to taking the Finish-Level Evaluation. For these with an schooling, well being and care plan or a legacy assertion, the apprenticeship’s English and maths minimal requirement is Entry Degree 3. A British Signal Language (BSL) qualification is a substitute for the English qualification for these whose major language is BSL

Function Profile

A Digital & Know-how Options Skilled gives expertise enabled options to inside and/or exterior clients, in a spread of areas together with software program, enterprise and techniques evaluation, cyber safety, information evaluation and community infrastructure. They implement expertise options that allow companies to develop new services and products and to extend an organisations productiveness utilizing digital applied sciences. They’re assured, competent and succesful unbiased Know-how Options Professionals capable of function in a spread of associated roles. The occupation is predicated upon a core set of outcomes that will likely be supplemented by one, and just one, of six specialism areas detailed under that cowl the roles recognized by employers.

Entry Necessities

Particular person employers will set the choice standards, however that is prone to embrace three ‘A’ ranges, together with maths, though some employers will settle for different related {qualifications} or expertise.

Core Abilities

  • Data Methods: is ready to critically analyse a enterprise area as a way to determine the function of knowledge techniques, spotlight points and determine alternatives for enchancment via evaluating data techniques in relation to their meant goal and effectiveness.
  • Methods Growth: analyses enterprise and technical necessities to pick out and specify applicable expertise options. Designs, implements, exams, and debugs software program to satisfy necessities utilizing modern strategies together with agile improvement. Manages the event and assurance of software program artefacts making use of safe improvement practises to make sure system resilience. Configures and deploys options to finish customers.
  • Information: identifies organisational data necessities and may mannequin information options utilizing conceptual information modelling strategies. Is ready to implement a database answer utilizing an business commonplace database administration system (DBMS). Can carry out database administration duties and is cognisant of the important thing ideas of knowledge high quality and information safety. Is ready to handle information successfully and undertake information evaluation.
  • Cyber Safety: can undertake a safety threat evaluation for a easy IT system and suggest decision recommendation. Can determine, analyse and consider safety threats and hazards to deliberate and put in data techniques or companies (e.g. Cloud companies).
  • Enterprise Organisation: can apply organisational principle, change administration, advertising and marketing, strategic observe, human useful resource administration and IT service administration to expertise options improvement. Develops well- reasoned funding proposals and gives enterprise insights.
  • IT Undertaking Administration: follows a scientific methodology for initiating, planning, executing, controlling, and shutting expertise options initiatives. Applies business commonplace processes, strategies, strategies and instruments to execute initiatives. Is ready to handle a undertaking (sometimes lower than six months, no inter-dependency with different initiatives and no strategic affect) together with figuring out and resolving deviations and the administration of issues and escalation processes.
  • Laptop and Community Infrastructure: can plan, design and handle laptop networks with an general give attention to the companies and capabilities that community infrastructure options allow in an organisational context. Identifies community safety dangers and their decision.

Core Technical Data

Is aware of and understands:

  • How enterprise exploits expertise options for aggressive benefit.
  • The worth of expertise investments and the way to formulate a enterprise case for a brand new expertise answer, together with estimation of each prices and advantages.
  • Up to date strategies for design, creating, testing, correcting, deploying and documenting software program techniques from specs, utilizing agreed requirements and instruments.
  • How groups work successfully to provide expertise options.
  • The function of knowledge administration techniques in managing organisational information and knowledge.
  • Frequent vulnerabilities in laptop networks together with unsecure coding and unprotected networks.
  • The assorted roles, capabilities and actions associated to expertise options inside an organisation.
  • How strategic selections are made regarding buying expertise options sources and capabilities together with the flexibility to guage the completely different sourcing choices.
  • The right way to ship a expertise options undertaking precisely in keeping with enterprise wants.
  • The problems of high quality, price and time for initiatives, together with contractual obligations and useful resource constraints.

Core Behavioural Abilities


Professional, interpersonal  and enterprise expertise


Attributes and behaviours

  • Fluent in written communications and capable of articulate complicated points.
  • Makes concise, participating and well-structured verbal displays, arguments and explanations.
  • Capable of take care of completely different, competing pursuits inside and out of doors the organisation with glorious negotiation expertise.
  • Is ready to determine the preferences, motivations, strengths and limitations of different individuals and apply these insights to work extra successfully with and to inspire others.
  • Competent in energetic listening and in main, influencing and persuading others.
  • Capable of give and obtain suggestions constructively and incorporate it into his/her personal improvement and life-long studying.
  • Applies analytical and important considering expertise to Know-how Options improvement and to systematically analyse and apply structured drawback fixing strategies to complicated techniques and conditions.
  • Capable of put ahead, display worth and achieve dedication to a reasonably complicated technology-oriented answer, demonstrating understanding of enterprise want, utilizing open questions and summarising expertise and fundamental negotiating expertise.
  • ·Capable of conduct efficient analysis, utilizing literature and different media, into IT and enterprise associated subjects.

  • Have demonstrated that they’ve mastered fundamental enterprise disciplines, ethics and courtesies, demonstrating timeliness and focus when confronted with distractions and the flexibility to finish duties to a deadline with top quality.
  • Versatile angle.
  • Capability to carry out below strain.
  • A radical strategy to work.
  • Logical considering and artistic strategy to drawback fixing.

Assessment date

This commonplace will likely be reviewed in two years from the date of publication.

Specialism Outcomes

Every of the specialisms is about out under. All apprentices would require the core expertise and information to be mixed with the specialist expertise and information to have the ability to function successfully within the outlined function. The employer will choose one, and just one, of the specialisms for the apprentice which is particular to the function the apprentice will likely be performing.

Software program Engineer

The first function of a software program engineer is to have the ability to design, construct and take a look at high-quality software program options. The software program engineer function is broader and with increased ranges of accountability than a software program developer as they should apply engineering rules to all levels of the software program improvement course of, from necessities, evaluation and design, improvement and information necessities while making certain safety robustness is in-built. They may sometimes be working as half of a bigger collaborative group and could have accountability for important components of software program initiatives.


  • Create efficient and safe software program options utilizing modern software program improvement languages to ship the total vary of purposeful and non-functional necessities utilizing related improvement methodologies.
  • Undertake evaluation and design to create artefacts, similar to use circumstances to provide sturdy software program designs.
  • Produce top quality code with sound syntax in at the least one language following greatest practices and requirements.
  • Carry out code evaluations, debugging and refactoring to enhance code high quality and effectivity.
  • Check code to make sure that the purposeful and non-functional necessities have been met.
  • Ship software program options utilizing business commonplace construct processes, and instruments for configuration administration, model management and software program construct, launch and deployment into enterprise environments.

Technical Data

Is aware of and understands:

  • The right way to function in any respect levels of the software program improvement lifecycle.
  • How groups work successfully to develop software program options embracing agile and different improvement approaches.
  • The right way to apply software program evaluation and design approaches.
  • The right way to interpret and implement a design, compliant with purposeful, non-functional and safety necessities.
  • The right way to carry out purposeful and unit testing.
  • The right way to use and apply the vary of software program instruments utilized in Software program engineering.

IT advisor 

An IT advisor requires a broad set of expertise in enterprise evaluation, options improvement, community infrastructure, information, cyber safety and so on. They use their consulting expertise as a way to advise purchasers on the way to greatest utilise expertise to satisfy their enterprise aims, overcome issues and enhance productiveness. They supply strategic steering to purchasers with regard to expertise and facilitate altering enterprise processes via enhancements to expertise options. They supply technical help, and are sometimes liable for offering coaching.


Be capable to:

  • Carry out technical course of enchancment duties in a spread of environments to unravel enterprise issues.
  • Current optimised options to enhance enterprise course of and workflows via improved expertise.
  • Suggest choices based mostly upon dangers, prices vs advantages, and affect on different enterprise processes.
  • Take part in walk-throughs for IT, to determine and doc key dangers inside a shopper’s organisation.
  • Help coaching of end-users in preparation for system activation.
  • Consider the  success  of  a  new  system,  course of, initiative,  and so on.

Technical Data

Is aware of and understands:

  • How consulting ties into undertaking administration, enterprise evaluation and enterprise administration.
  • The obstacles to fixing issues or maximizing alternatives.
  • The right way to current suggestions and affect motion.
  • The completely different structured course of approaches for digital expertise consulting.
  • The right way to body/outline enterprise issues objectively earlier than fixing them.
  • The right way to uncover hidden necessities  utilizing  probing strategies  to ascertain belief, utilizing open and closed questions successfully, and avoiding main questions.

Enterprise analyst

A enterprise analyst is liable for assessing the enterprise affect of change, capturing, analysing and documenting necessities and supporting the communication and supply of necessities with related stakeholders. They create detailed evaluation of techniques and make suggestions for enchancment. They produce specs of person necessities that allow software program engineers to develop the proper software program options. They require a broad basis of expertise and information to have the ability to be efficient as their work incorporates all elements of digital expertise techniques.


Be capable to:

  • Develop and apply modelling and evaluation strategies to explain enterprise drawback eventualities and to assist choose options utilizing a spread of business commonplace evaluation strategies.
  • Elicit and prioritise enterprise necessities for a digital expertise system utilizing ‘business greatest observe’ strategies.
  • Develop a transparent, full, unambiguous and testable necessities specification, together with purposeful, non- purposeful, information, person interface and safety necessities.
  • Mannequin the ‘as is’ and future state for a enterprise course of utilizing business commonplace approaches and notation.
  • Consider chosen fashions towards enterprise aims and system necessities.
  • Use ‘business’ commonplace instruments to facilitate the evaluation, documentation and traceability of necessities

Technical Data

Is aware of and understands:

  • The usage of necessities elicitation strategies and their relevance to given conditions.
  • The rules of necessities engineering and the significance of managing necessities.
  • The right way to conduct a spread of enterprise/organisational analyses.
  • The usage of instruments to help modelling and necessities engineering.
  • How the chosen fashions inter-relate with one another.
  • How the merchandise of study feed into the design and improvement of a system.

Cyber Safety Specialist

A cyber safety analyst is liable for the implementation, upkeep and help of the safety controls that shield an organisation’s techniques and information property from threats and hazards. They be sure that safety applied sciences and practices are working in accordance with the organisation’s insurance policies and requirements to supply continued safety. They require a broad understanding of community infrastructure, software program and information to determine the place menace and hazard can happen. They’re liable for performing periodic vulnerability assessments to guage the organisation’s ongoing safety posture and can present visibility to administration of the primary dangers and management standing on an ongoing foundation. They reply to safety incidents and implement decision actions throughout the organisation.


Be capable to:

  • Analyse and consider safety threats and vulnerabilities to deliberate and put in data techniques or companies and determine how these will be mitigated towards.
  • Carry out safety threat assessments for a spread of knowledge techniques and suggest options.
  • Develop a safety case towards recognised safety threats, and advocate mitigation, safety controls and applicable processes.
  • Outline and justify a person entry coverage for an data system given information of the system structure, safety necessities and menace/threat setting. This needs to be by way of what they will do, sources they will entry, and operations they’re allowed to carry out.
  • Carry out a enterprise affect evaluation in response to a safety incident and comply with a catastrophe restoration plan to satisfy components of a given enterprise continuity coverage.
  • Conduct a spread of cyber safety audit actions to display safety management effectiveness

Technical Data

Is aware of and understands:

  • The forms of safety (confidentiality, authentication; non-repudiation; service integrity) and safety huge image (community safety; host OS safety; bodily safety).
  • The primary forms of widespread assault strategies, together with phishing, social engineering, malware, community interception, blended strategies, denial of service and theft.
  • The right way to recognise and assess threat together with performing a threat evaluation.
  • The right way to apply penetration testing successfully and the way it contributes to assurance.
  • The completely different approaches to threat therapy and administration in observe.
  • What the ‘cyber safety tradition’ in an organisation is, and the way it could contribute to safety threat.

Information analyst

The first function of a knowledge analyst is to gather, organise and research information to supply new enterprise perception. They’re liable for offering up-to-date, correct and related information evaluation for the organisation. They’re sometimes concerned with managing, cleaning, abstracting and aggregating information throughout the community infrastructure. They’ve a very good understanding of knowledge buildings, software program improvement procedures and the vary of analytical instruments used to undertake a variety of normal and customized analytical research, offering information options to a spread of enterprise points. They doc and report the outcomes of knowledge evaluation actions making suggestions to enhance enterprise efficiency. They want a broad grounding in expertise options to be efficient of their function.


Be capable to:

  • Import, cleanse, remodel, and validate information with the aim of understanding or making conclusions from the info for enterprise choice making functions.
  • Current information visualisation utilizing charts, graphs, tables, and extra subtle visualisation instruments.
  • Carry out routine statistical analyses and ad-hoc queries.
  • Use a spread of analytical strategies similar to information mining, time sequence forecasting and modelling strategies to determine and predict developments and patterns in information.
  • Report on conclusions gained from analysing information utilizing a spread of statistical software program instruments.
  • Summarise and current outcomes to a spread of stakeholders making suggestions.

Technical Data

Is aware of and understands:

  • The standard points that may come up with information and the way to keep away from and/or resolve these.
  • The processes concerned in finishing up information evaluation initiatives.
  • The right way to use and apply business commonplace instruments and strategies for information evaluation.
  • The vary of knowledge safety and authorized points.
  • The basics of knowledge buildings, database system design, implementation and upkeep.
  • The organisation’s information structure.

Community Engineer

The first function of a community engineer is to design, set up, preserve and help communication networks inside an organisation or between organisations. They should preserve excessive ranges of community efficiency efficiency and availability for his or her customers, similar to employees, purchasers, clients and suppliers. They may perceive community configuration, cloud, community administration and monitoring instruments, and have the ability to give technical recommendation and steering. As a part of their function they have to be proficient in expertise options as they are going to analyse system necessities to make sure the community and its companies function to desired ranges. They might want to perceive the info site visitors and transmission throughout the community they usually have a significant function to play in making certain community safety.


Be capable to:

  • Plan, design, construct and take a look at a easy community to a requirement specification that features hubs, switches, routers and wi-fi person units, making use of applicable safety merchandise and processes.
  • Establish the important thing traits of a brand new community service and develop estimates of the anticipated site visitors depth and site visitors load that the community should help.
  • Decide the minimal community capability of deliberate networks to satisfy community necessities.
  • Design, construct, take a look at, configure and optimise a distributed community (greater than 1 sub- web), together with switches, routers and firewalls to satisfy given necessities.
  • Analyse community efficiency and troubleshoot typical issues in networks.
  • Establish and consider community safety dangers and incorporate applicable safety merchandise and processes into community designs to extend safety, resilience and dependability.

Technical Data

Is aware of and understands:

  • The  elementary    constructing   blocks   (e.g.   routers, switches, hubs, storage, transmission) and typical architectures (e.g. server/shopper, hub/spoke) of computer systems, networks and the Web.
  • The primary  options  of  routing  and  Web  community protocols in use, their goal and relationship to one another, together with the bodily and information hyperlink layer  (e.g. https, HTTP, SMTP, SNMP, TCP, IP, and so on.).
  • The primary components that have an effect on community efficiency (e.g. the connection between bandwidth, variety of customers, nature of site visitors, competition).
  • Failure modes in protocols (e.g. why a protocol could ‘cling’ and the impact of knowledge communication errors).
  • The methods to enhance efficiency (e.g. utility of site visitors shaping, modifications to structure to keep away from bottlenecks, community coverage that prohibit streaming protocols).
  • The problems which will come up within the each day operation of networks and the way to resolve them.

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