Reference Quantity: ST0314

Particulars of normal

Operational Supply Officers have the important job of retaining the nation working. They be sure that residents get the companies and safety they want, and assist individuals perceive what is accessible and what they should do to adjust to the principles. Operational Supply Officers make a distinction each day to the lives of thousands and thousands of individuals. They do tons of of jobs in most departments and companies in central authorities. In addition they work in native authorities, delivering companies for cities, cities, boroughs or counties.

This apprenticeship will provide you with nice improvement alternatives to equip you to be an internationally-recognised skilled within the a part of the Civil Service that actually makes issues occur for purchasers and companies.

What Apprentices will do

A profession in operational supply is assorted and entails engaged on the entrance line in numerous public-facing environments. You’ll be coping with various kinds of clients and delivering a variety of public companies, however the expertise and behaviours you want would be the identical no matter you do.

Operational Supply Officer roles embrace bringing knowledge and proof collectively, and ensuring it’s appropriate. You may additionally be contemplating purposes, analysing info and making selections.

Duties will rely upon who the general public service employer is and what they’re liable for: you can end up working in any occupational supply space of central or native authorities. As an Operational Supply Officer you can be:



  • managing instances and resolving buyer enquiries
  • assessing and gathering varied taxes throughout central and native authorities
  • giving individuals welfare or pensions recommendation, or supporting them to get again to work
  • issuing UK passports and making selections about who has the precise to go to or to remain within the nation
  • processing driving licence purposes
  • supporting residents in court docket

  • validating peoples’ identities, and finishing up background checks or interviews
  • finishing up searches on individuals, autos, freight and baggage
  • gathering excellent money owed
  • stopping entitlements for individuals who shouldn’t be getting them
  • rehabilitating offenders and supporting victims and witnesses
  • responding to outbreaks and incidents, co-ordinating info and deploying assets

When skilled, you might transfer round roles or departments to develop and benefit from your expertise.

Values, Information, Expertise and Behaviours

Values What’s required
Integrity Placing the obligations of public service above your personal private pursuits
Honesty Being truthful and open

Basing your recommendation and selections on rigorous evaluation of proof


Appearing in keeping with the deserves of every case and serving the federal government of the day impartially

Information What’s required
Laws, insurance policies and process

Understanding the rules, practices, laws and regulation in your personal space of operational supply, and the way it’s utilized and the impact it has, from supporting the wants of probably the most weak people to retaining the UK’s borders safe

Prospects Understanding the various vary of consumers and communities, and their wants, rights and expectations, from people to the largest multi-national companies
Vary of companies Having an appreciation of the vary of public companies accessible which are delivered throughout authorities, from making certain cash is accessible to fund public companies to creating funds to pensioners

Expertise What’s required
Customer support Delivering  companies to a variety of consumers, together with these most in want and weak, recognising that some clients will want further assist to entry and use companies. You’ll be offering knowledgeable service on the proper time and in a non- judgmental method. This consists of finishing up calculations primarily based on info obtained and giving correct recommendation and steerage to assist residents perceive what they should do
Working collectively Working effectively along with your workforce, colleagues and others and growing productive working relationships to realize particular person, workforce and enterprise outcomes
Gathering and managing info

Complying with knowledge safety rules. Precisely reviewing, validating, processing and storing info from a variety of sources and precisely utilizing it to satisfy clients’ wants in a method they discover clear and simple to grasp. You could be analysing info for discrepancies, potential fraud or non-compliance. This might additionally assist interviews and investigations

Negotiating and influencing

Utilizing tact and diplomacy to barter with people or companies to make sure they adjust to the principles, and reaching options that swimsuit all events and are proper for the enterprise

Drawback fixing and choice making

Figuring out issues rapidly and utilizing a variety of methods to unravel them and cease them taking place once more. This consists of stopping a buyer having to contact us various occasions

Instruments and gear 

Utilizing IT methods to handle, share and retailer info. This consists of utilizing workplace gear appropriately and reporting poor efficiency of companies you employ to do your job

Professionalism, self administration and consciousness

Taking accountability on your personal actions. This consists of being self-motivated, and planning work to be sure that duties are accomplished and deadlines met

Speaking successfully

Understanding the significance of efficient communication within the office and speaking successfully in numerous conditions and speaking one of the simplest ways to satisfy the wants of various audiences. This consists of questioning and listening when finishing up interviews or investigations, and speaking in a transparent and concise method utilizing letters, e-mails or social media, over the telephone or face-to-face.

Behaviours  What’s required
Altering and enhancing Being open to alter. This consists of being artistic in supporting steady enchancment or modifications to methods or processes that have an effect on the way in which you do your job
Making efficient selections

Having sound judgement. This consists of making selections concerning the relevance, high quality and accuracy of the data accessible to you and utilizing and sharing it appropriately

Main and speaking

Main by instance. This consists of being even-handed, supportive, and never letting private opinions override enterprise wants, and speaking professionally, overtly and truthfully

Collaborating and partnering

Working collaboratively and constructing skilled relationships with colleagues. This consists of working as a part of a workforce and growing contacts so you’ll be able to assist one another

Constructing functionality for all 

Studying and constructing your personal data and expertise, and growing the mindset and methods of working to repeatedly enhance

Managing a high quality service

Delivering a high quality service. This consists of ‘going the additional mile’, and displaying an consciousness of various buyer wants (for instance, these with disabilities)

Delivering at tempo

Delivering at tempo, working to agreed targets and actions, and responding to challenges constructively, for instance managing time effectively and pondering positively

Further info 

Entry necessities 

Age 16 and over 


12 – 18 months


Stage 3


Apprentices should obtain:

a Stage 2 Award in Operational Supply (Rules)

This permits learners to develop the data required for employment and/or profession development inside Operational Supply. The qualification consists of items on rules of working in operational supply, offering customer support, equality and variety.

and a Stage 3 Certificates in Operation Supply (Superior)

This permits learners to develop the data required for employment and/or profession development inside Operational Supply. The qualification consists of items on working in operational supply, offering customer support, managing workforce efficiency, operational supply interviews and visits.

English & Maths

Apprentices with out degree 2 English and maths might want to obtain this degree previous to taking the Finish-Level Evaluation. For these with an training, well being and care plan or a legacy assertion, the apprenticeship’s English and maths minimal requirement is Entry Stage 3. A British Signal Language (BSL) qualification is an alternative choice to the English qualification for these whose main language is BSL


This normal might be reviewed in September 2017

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