Reference Quantity: ST0033

Particulars of ordinary

Occupational Profile

A motorcar service and upkeep technician providers and repairs gentle autos resembling automobiles and vans and works both in dealerships which deal with a selected producer, or in an unbiased storage which offers with many alternative makes of autos.

The Automotive Retail Business supplies employment for over half 1,000,000 workers who work for roughly 70,000 employers. It’s a main contributor to the UK financial system. In a big dealership the Technician will sometimes report back to the Workshop Controller, who in flip stories to the Aftersales Supervisor and liaises with the Service Reception. In smaller garages the Technician will report on to the proprietor or Storage Supervisor.

The technician should be capable of work independently but additionally function as an efficient group member and have good buyer dealing with expertise. They may perceive how their workshop and the dealership/storage capabilities from a industrial perspective and determine methods during which they’ll work extra effectively. Technicians working in giant dealerships work with different departments, for instance finishing up work for the Gross sales Division and ordering elements from the Elements Division, whereas apprentices in smaller unbiased garages could also be known as upon to hold out a number of the operate of the opposite departments themselves, for instance managing their very own supply of elements.

The technician will work on all of the techniques discovered inside the automobile. The day-to-day work ranges from changing easy elements by means of to fixing advanced faults with using diagnostic strategies and gear. The duties confronted are always altering, pushed by the introduction of ever extra advanced applied sciences and diagnostic strategies.

The rising complexity of at the moment’s autos, and the stress to ship a high-quality buyer expertise, requires the retail automotive sector to draw and practice excessive calibre people and that is mirrored within the components of the Commonplace described under.

The Necessities – Data, Abilities and Behaviours

Motorcar service and upkeep technicians have the next information and understanding:

  • How automobile service and restore is impacted by legislative, regulatory and moral necessities, together with well being and security legislation and environmental procedures;
  • The construction of the business and the way the enterprise works from an operational perspective, enterprise targets, the techniques and processes that make up the environment friendly operating of a enterprise;
  • Tips on how to develop constructive working relationships and talk successfully and the right way to perform self-evaluation and enhance personal efficiency;
  • The procedures for the upkeep of instruments and the workshop;
  • Routine servicing and inspection procedures;
  • Steering and suspension geometries; electrical circuit necessities and calculations;
  • Building and operation of car elements and techniques;
  • Frequent fault sorts, causes and results of various kinds of faults;
  • The implications and authorized necessities of becoming equipment and finishing up automobile modifications;
  • Tips on how to diagnose faults utilizing appropriate fault discovering methods;
  • Building and operation of superior electrical, braking and suspension techniques, engine and transmission techniques and engine and equipment calculations;
  • Automobile emissions and authorized necessities;
  • Different fuels and hybrid and electrical techniques.

Motorcar service and upkeep technicians require the next expertise, and can be capable of:

  • Contribute to the upkeep of a secure and environment friendly workshop.
  • Show due regard for personal security and that of others within the workshop and minimise threat of harm and automobile injury.
  • Perform elementary duties related to removing and alternative procedures on a automobile;
  • Acquire diagnostic and restore info
  • Interpret diagnostic info and use electrical wiring diagrams to find out system serviceability.
  • Use a variety of diagnostic gear.
  • Observe recognised diagnostic procedures, logical diagnostic sequence and apply superior diagnostic rules and problem-solving strategies to determine faults.
  • Report faults utilizing firm procedures and advocate appropriate additional actions.
  • Observe recognised restore procedures to finish a variety of repairs together with these which contain advanced procedures, or in depth information.
  • Check the operate of repaired and fitted elements.
  • Adhere to enterprise processes and full documentation following office procedures.
  • Use ICT to create emails, word-process paperwork and perform internet based mostly searches.
  • Full a variety of providers and examine and put together a automobile to the required high quality customary for handover to the shopper.

Motorcar service and upkeep technicians show the next behaviours:

  • Take duty when required and be sincere and accountable when issues don’t go as deliberate
  • Function as an efficient group member
  • Behave in accordance with the values of the corporate and deal with colleagues and clients with respect and courtesy.
  • Construct efficient relationships with colleagues and clients
  • Acquire belief and take note of colleagues and clients issues and wishes
  • Talk successfully on a variety of matters and with all types of various folks
  • Ship glorious outcomes and obtain difficult objectives.
  • Contribute to downside fixing discussions and revel in discovering options to personal and different folks’s issues.
  • Recommend methods to make the enterprise extra environment friendly and contribute to its industrial progress.
  • Continually be taught with a view to enhance personal efficiency and that of the enterprise
  • Share information and expertise.
  • Show a ardour for engineering.


The apprenticeship sometimes takes three years.

Typical Entry Necessities

While any entry necessities shall be a matter for particular person employers, sometimes an apprentice could be anticipated to have already got the next qualities: an curiosity in the way in which autos function; in a position to show basic analytical and mechanical expertise, a capability for mechanical reasoning and the potential to analysis, analyse and remedy issues; nicely organised, methodical and good consideration to element; good spatial consciousness; in a position to work in a group and to speak nicely each orally and in writing; cares about delivering glorious service – each internally and externally to colleagues and clients.


Earlier than the Commonplace is met, all apprentices should maintain a certificates that meets the EU’s 2014 F-gas regulation.

Apprentices with out stage 2 English and maths might want to obtain this stage previous to taking the end-point evaluation. For these with an training, well being and care plan or a legacy assertion the apprenticeships English and maths minimal requirement is Entry Stage 3 and British Signal Language qualification are a substitute for English {qualifications} for whom that is their major language.

Skilled Recognition 

This customary has been designed to be recognised by related Skilled Engineering Establishments and profitable apprentices can apply for the suitable stage {of professional} registration (EngTech).


The apprenticeship customary is Stage 3.

Commonplace Evaluation Date

The apprenticeship Commonplace shall be reviewed each three years.

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