Reference Quantity: ST0033

Particulars of ordinary

Apprenticeship Commonplace for Automotive Retail

Occupation: Motor Automobile Service and Upkeep Technician (Mild Automobile)

Overview of the position.

A motorcar technician providers and repairs gentle autos similar to vehicles and vans and works both in dealerships that target a selected producer, or for an unbiased storage that offers with many various makes of autos. They work on all of the programs discovered inside the car. The character of the work ranges from changing easy elements by way of to fixing complicated faults with using diagnostic strategies and gear. The day-to-day duties confronted by the technician are continuously altering, pushed by the introduction of ever extra complicated applied sciences and diagnostic methods. At this time’s apprentice has to exhibit experience within the technical facet of their position. They should have robust problem-solving abilities and a superb grasp of the theoretical and sensible elements of a car’s programs. They have to be capable of work independently but in addition function as an efficient staff member, perceive how their work store and the dealership/storage capabilities from a industrial perspective, have good buyer dealing with abilities and determine methods by which they will work extra effectively. The rising complexity of immediately’s autos, and the strain to ship a high-quality buyer expertise, requires the retail automotive sector to draw and
practice excessive calibre people and that is mirrored within the parts of the Commonplace described under. Programme length: It’s anticipated that it’s going to usually take three years for the apprentice to realize the required stage of competence within the office though it might be much less if the person already has important coaching and sensible expertise. The formal information and ability parts might be accomplished in lower than three years if the apprentice had acquired earlier expertise or coaching.

Entry necessities:

Particular person employers will set the choice standards for the applicant. It’s endorsed in the course of the choice course of that candidates exhibit the next qualities: Thinking about the best way autos function and the potential to analysis, analyse and clear up issues; organised, methodical and pays consideration to element; capable of work in a staff and to speak effectively each orally and in writing; cares about delivering glorious service – each internally and externally to colleagues and prospects; capable of exhibit basic analytical and mechanical abilities. Additionally it is really helpful that the candidate can exhibit a capability for mechanical reasoning and good spatial consciousness, Employers who recruit candidates with out English and Maths at GCSE Grade C (or Practical Expertise Stage 2) or above should make sure that the candidate achieves this stage earlier than the Apprenticeship Commonplace may be awarded to the person.


On profitable completion of the programme, the apprentice can have the next capabilities: Information and understanding of:

  • The basics of car applied sciences e.g. car programs similar to chassis, engine, transmission, electrical, air con, excessive voltage autos, and so forth.
  • The kinds, and related traits, of sunshine autos e.g. front- or rear-wheel drive, four-wheel drive,
    and so forth.
  • Diagnostic rules and logical problem-solving methods.
  • Rising automotive applied sciences and the affect they are going to have on the information and abilities technicians will
    require sooner or later.

The competency to attain the next within the office:

  • Perform the inspiration duties frequent to all procedures e.g. eradicating and changing bolts, screws and clips,
  • changing seals, extracting broken fasteners, reducing, drilling, submitting, utilizing fabrication abilities and so forth.
  • Contribute to the upkeep of a protected and environment friendly workshop and cling to the dealership/storage’s enterprise processes (e.g. environmental consciousness, servicing a car, report maintaining, buyer contact) and commonplace workshop operations.
  • Entry particular info e.g. car restore info, wiring diagrams, upkeep tables, technical manufacturing info and apply appropriately.
  • Use diagnostic, mechanical and electrical measuring gear.
  • Examine and put together a car to the required high quality commonplace for handover to the shopper e.g. following a service, complicated restore, pre-delivery inspection and so forth.
  • Service and preserve a car with out supervision.
  • Take away restore/change elements in keeping with producer’s requirements.
  • Examine signs of car fault(s) and determine the probably underlying causes.
  • Apply superior diagnostic rules and logical problem-solving methods, supported by diagnostic instruments and testing regimes, to ascertain electrical, mechanical and digital faults.
  • Use present circulation diagrams and electrical check gear to hold out commonplace diagnostic and restore

The delicate abilities and behaviours to attain the next within the office:

  • Talk successfully with prospects on a spread of matters e.g. draw from a buyer the outline of signs in a manner that can assist the method of diagnosing faults.
  • Behave in accordance with the values of the corporate they work for; deal with prospects with respect and courtesy, rapidly reply to their necessities and win their belief utilizing efficient communication abilities to make sure they obtain a wonderful expertise.
  • Function as an efficient staff member taking accountability when required and be sincere and accountable when issues don’t go as deliberate.
  • Continually be taught with a purpose to enhance their very own efficiency and that of the enterprise; plan successfully and be extremely organised when finishing up service and repairs.
  • Perceive how the enterprise works from an operational perspective and exhibit industrial

The preliminary focus might be on the event of the underpinning information, the competence to finish basis duties successfully and the behaviours required, enabling the person to function successfully below supervision. With the foundations in place, the subsequent step might be to develop the competence to hold out servicing, restore and diagnostic procedures. The organisations concerned within the coaching and evaluation actions should contribute to the pastoral care of the apprentices to make sure that they’re supported of their studying, emotional and social growth. This should embrace recognition of the progress they aremaking at key phases within the programme.

Development: On completion and achievement of the Commonplace, development routes might be supplied and mentioned with the person to allow them to make knowledgeable selections about steady skilled growth.


Apprentices are concerned within the servicing, upkeep and leak testing of apparatus that
comprises refrigerants. Subsequently; earlier than the Commonplace is met, all apprentices should maintain a qualification that
meets the EU’s 2014 F-gas regulation. Acceptable {qualifications} required to work on cellular air
conditioners that include F fuel are listed right here. On profitable completion of the Apprenticeship, the
apprentice will obtain the apprentice Commonplace.

Stage: The apprenticeship commonplace is Stage 3

Commonplace Evaluation Date: The apprenticeship Commonplace might be reviewed yearly.

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