Reference Quantity: ST0240

Particulars of normal

Occupation: Insurance coverage Practitioner

Insurance coverage is an extremely various market with a wealthy historical past of serving to folks and companies assess the dangers they might face. Over 1,000,000 folks within the UK work on this thrilling business which supplies merchandise and recommendation on all the things from sports activities automobiles to hurricanes. Insurance coverage touches the lives of everybody and permits us to function safe within the information that ought to the worst occur we can have the assist we want. The Insurance coverage Practitioner Apprenticeship is an entry stage function into the business, and may lead into a wide range of careers with supporting skilled {qualifications}. Future profession paths might embrace underwriting, consumer relations, insurance coverage claims, loss adjusting, broking, reinsurance and account administration. This customary supplies the competencies which can be achieved as a part of an introduction to the business and which can be transferable throughout future roles and firms.

Occupational Profile – Duties that this function might be requested to carry out in step with the employer’s wants:

  • Present assist within the acquisition of recent purchasers
  • Present assist within the retention of current purchasers via the renewal course of
  • Deal with consumer queries on merchandise, providers and accounting
  • Course of and analyse knowledge to assist enterprise targets
  • Precisely put together and difficulty documentation
  • Put together reviews and market analysis
  • Normal workplace administration
  • Take part in conferences, each inside and exterior
  • Preserve and develop relationships each internally and externally
  • Adjust to inside and exterior regulatory necessities



What’s required

Insurance coverage market

A broad understanding of the insurance coverage market, insurance coverage regulation, services and products. A fundamental industrial consciousness and understanding of how the insurance coverage practitioner function helps the enterprise e.g. can describe how an underwriter evaluates and analyses the chance on behalf of a consumer and the way knowledge gathering helps this.

Danger and Regulatory

An understanding of the function of the suitable regulatory our bodies. A very good understanding of normal insurance coverage and inside compliance actions required, e.g. by finishing on-line regulatory studying modules and realizing who the corporate’s Cash Laundering Reporting Officer is.

Purchasers and Colleagues

An understanding of the significance of the relationships required to achieve success within the function and to making sure consumer wants are met, e.g. attending business networking occasions to broaden your understanding of the relationships required available in the market.

Processes and Procedures

A transparent understanding of processes and procedures related in a particular technical space of supply and a fundamental understanding of the influence on the broader organisation and insurance coverage business, e.g. coping with a consumer question efficiently to enhance consumer advocacy for the corporate.

Industrial consciousness

An understanding of enterprise advantages and industrial realities. Understanding the broader atmosphere by which an organisation operates; its purchasers, rivals and suppliers. An consciousness of the necessity for environment friendly and price efficient practices in relation to the market place inside which the corporate operates, e.g. retaining updated with business developments through related web sites and enterprise publications. 


What’s required

Technical capability

Adherence to related processes and procedures utilizing technical capability and proficient IT expertise to ship constructive outcomes for the enterprise, e.g. processing a declare making an allowance for coverage paperwork and inside processes to fulfill firm and consumer wants.

Relationship growth

Growth and administration of constructive working relationships, via a wide range of mediums, dealing with & resolving consumer queries via efficient verbal/written/IT expertise, e.g. working carefully with an Account Director to realize enterprise wins and renewal of current enterprise.

Efficient working

A capability to work in a wide range of methods to realize outcomes, e.g. collaboratively or independently. Demonstrating consideration to element, applicable time administration and an issue fixing method to all work undertaken, e.g. working as a part of a workforce to win new enterprise.


Demonstration of an understanding of regulatory necessities by working compliantly, together with knowledge safety and treating prospects pretty. Understanding of particular threats to the enterprise, e.g. guaranteeing that confidential info is simply shared with the related folks.


What’s required

Drive to excel

Demonstration of motivation and enthusiasm within the function, remaining constructive in difficult conditions and continually searching for to carry out the most effective of themselves, e.g. makes use of initiative and drive to make sure a posh consumer question is adopted via to completion.


Robust verbal and written communication demonstrating lively listening, constructive questioning and enquiry to construct efficient relationships, e.g. gathering info from purchasers to grasp their insurance coverage wants.

Private Accountability

Proactive in private growth, taking initiative and possession for studying. Demonstrating dedication to the function and the insurance coverage business, e.g. creating personal growth plan, figuring out alternatives to develop within the function.


A artistic, imaginative, inquisitive, and difficult method.  Ought to have the ability to recommend enhancements the place applicable. Proactively capable of problem the established order, e.g. positively inputting in to conferences and suggesting other ways to work.


Displaying honesty and integrity in actions and method to work and purchasers demonstrating the precept of utmost good religion, e.g. acts truthfully when coping with buyer queries, guaranteeing that they’re handled pretty.


The apprenticeship will usually take 12 – 18 months to finish


The supporting qualification for the apprenticeship is both the Certificates in Insurance coverage (Cert CII) or the Certificates in

Claims Dealing with (Cert CILA).

There are totally different routes to realize the credit required for these {qualifications}, the route chosen will rely on the person enterprise however should embrace the necessary modules as specified by the awarding physique.

English & Maths

Apprentices with out stage 2 English and maths might want to obtain this stage previous to taking the Finish-Level Evaluation. For these with an training, well being and care plan or a legacy assertion, the apprenticeship’s English and maths minimal requirement is Entry Degree 3. A British Signal Language (BSL) qualification is an alternative choice to the English qualification for these whose major language is BSL

Hyperlink to skilled registration

This apprenticeship supplies skilled membership of the Chartered Insurance coverage Institute and/or the Chartered Institute of Loss Adjustors. Additionally it is step one on the path to an Superior Diploma in Insurance coverage (ACII) qualification or Associateship of the CILA (ACILA).


The apprenticeship needs to be reviewed after a most of three years.

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