Reference Quantity: ST0240

Particulars of normal

Occupation: Insurance coverage Practitioner

Insurance coverage is an extremely numerous market with a wealthy historical past of serving to folks and companies assess the dangers they might face. Over 1,000,000 folks within the UK work on this thrilling trade which supplies merchandise and recommendation on every thing from sports activities vehicles to hurricanes. Insurance coverage touches the lives of everybody and permits us to function safe within the information that ought to the worst occur we may have the help we’d like. The Insurance coverage Practitioner Apprenticeship is an entry stage position into the trade, and might lead into quite a lot of careers with supporting skilled {qualifications}. Future profession paths may embody underwriting, shopper relations, insurance coverage claims, loss adjusting, broking, reinsurance and account administration. This commonplace supplies the competencies which will likely be achieved as a part of an introduction to the trade and which will likely be transferable throughout future roles and corporations.

Occupational Profile – Duties that this position might be requested to carry out according to the employer’s wants:

  • Present help within the acquisition of recent purchasers
  • Present help within the retention of present purchasers via the renewal course of
  • Deal with shopper queries on merchandise, companies and accounting
  • Course of and analyse knowledge to help enterprise aims
  • Precisely put together and difficulty documentation
  • Put together studies and market analysis
  • Basic workplace administration
  • Take part in conferences, each inner and exterior
  • Preserve and develop relationships each internally and externally
  • Adjust to inner and exterior regulatory necessities



What’s required

Insurance coverage market

A broad understanding of the insurance coverage market, insurance coverage regulation, services. A fundamental industrial consciousness and understanding of how the insurance coverage practitioner position helps the enterprise e.g. can describe how an underwriter evaluates and analyses the danger on behalf of a shopper and the way knowledge gathering helps this.

Threat and Regulatory

An understanding of the position of the suitable regulatory our bodies. A great understanding of normal insurance coverage and inner compliance actions required, e.g. by finishing on-line regulatory studying modules and realizing who the corporate’s Cash Laundering Reporting Officer is.

Purchasers and Colleagues

An understanding of the significance of the relationships required to achieve success within the position and to making sure shopper wants are met, e.g. attending trade networking occasions to broaden your understanding of the relationships required out there.

Processes and Procedures

A transparent understanding of processes and procedures related in a particular technical space of supply and a fundamental understanding of the influence on the broader organisation and insurance coverage trade, e.g. coping with a shopper question efficiently to enhance shopper advocacy for the corporate.

Industrial consciousness

An understanding of enterprise advantages and industrial realities. Understanding the broader surroundings during which an organisation operates; its purchasers, opponents and suppliers. An consciousness of the necessity for environment friendly and value efficient practices in relation to the market place inside which the corporate operates, e.g. retaining updated with trade developments by way of related web sites and enterprise publications. 


What’s required

Technical capacity

Adherence to related processes and procedures utilizing technical capacity and proficient IT expertise to ship constructive outcomes for the enterprise, e.g. processing a declare taking into consideration coverage paperwork and inner processes to satisfy firm and shopper wants.

Relationship improvement

Growth and administration of constructive working relationships, via quite a lot of mediums, dealing with & resolving shopper queries via efficient verbal/written/IT expertise, e.g. working carefully with an Account Director to realize enterprise wins and renewal of present enterprise.

Efficient working

A capability to work in quite a lot of methods to realize outcomes, e.g. collaboratively or independently. Demonstrating consideration to element, acceptable time administration and an issue fixing strategy to all work undertaken, e.g. working as a part of a workforce to win new enterprise.


Demonstration of an understanding of regulatory necessities by working compliantly, together with knowledge safety and treating prospects pretty. Understanding of particular threats to the enterprise, e.g. guaranteeing that confidential info is just shared with the related folks.


What’s required

Drive to excel

Demonstration of motivation and enthusiasm within the position, remaining constructive in difficult conditions and always in search of to carry out the very best of themselves, e.g. makes use of initiative and drive to make sure a fancy shopper question is adopted via to completion.


Sturdy verbal and written communication demonstrating lively listening, constructive questioning and enquiry to construct efficient relationships, e.g. gathering info from purchasers to grasp their insurance coverage wants.

Private Accountability

Proactive in private improvement, taking initiative and possession for studying. Demonstrating dedication to the position and the insurance coverage trade, e.g. creating personal improvement plan, figuring out alternatives to develop within the position.


A artistic, imaginative, inquisitive, and difficult strategy.  Ought to be capable to counsel enhancements the place acceptable. Proactively capable of problem the established order, e.g. positively inputting in to conferences and suggesting alternative routes to work.


Displaying honesty and integrity in actions and strategy to work and purchasers demonstrating the precept of utmost good religion, e.g. acts actually when coping with buyer queries, guaranteeing that they’re handled pretty.


The apprenticeship will usually take 12 – 18 months to finish


The supporting qualification for the apprenticeship is both the Certificates in Insurance coverage (Cert CII) or the Certificates in

Claims Dealing with (Cert CILA).

There are totally different routes to realize the credit required for these {qualifications}, the route chosen will rely on the person enterprise however should embody the obligatory modules as specified by the awarding physique.

English & Maths

Apprentices with out stage 2 English and maths might want to obtain this stage previous to taking the Finish-Level Evaluation. For these with an training, well being and care plan or a legacy assertion, the apprenticeship’s English and maths minimal requirement is Entry Degree 3. A British Signal Language (BSL) qualification is an alternative choice to the English qualification for these whose main language is BSL

Hyperlink to skilled registration

This apprenticeship supplies skilled membership of the Chartered Insurance coverage Institute and/or the Chartered Institute of Loss Adjustors. It’s also step one on the path to an Superior Diploma in Insurance coverage (ACII) qualification or Associateship of the CILA (ACILA).


The apprenticeship ought to be reviewed after a most of three years.

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