Reference Quantity: ST0241

Particulars of ordinary

Occupation: Insurance coverage Skilled

Insurance coverage is an extremely numerous market with a wealthy historical past of serving to folks and companies assess and handle the dangers they face. Over 1,000,000 folks within the UK work on this thrilling trade which offers merchandise and recommendation on all the pieces from sports activities vehicles to hurricanes. Insurance coverage touches the lives of everybody and permits us to function safe within the data that ought to the worst occur we could have the help we’d like.

The Insurance coverage Skilled Apprenticeship offers a improvement pathway that can enable apprentices to specialize in a selected space of the trade with supporting and acceptable, skilled {qualifications}. The usual is, due to this fact, of broad utility throughout the insurance coverage sector. It helps the consolidation of technical, trade and enterprise data and the event of the talents wanted to use this to a spread of complicated and/or unfamiliar conditions.


Occupational Profile

The next are totally different areas of insurance coverage that an apprentice might be concerned in, relying on the kind of enterprise they’re working in and the wants of their employer.

  • Broking: offering technical help in administering the insurance coverage preparations of recent or present shoppers, negotiating and arranging cowl to fulfill their wants
  • Consumer Administration: managing the enterprise relationship for a portfolio of shoppers, figuring out and evaluating their insurance coverage necessities and figuring out alternatives for income progress
  • Underwriting: working for an insurer assessing requests for insurance coverage, deciding what cowl to supply and what premium to cost
  • Claims: working for an insurer assessing, investigating and settling insurance coverage claims or for an insurance coverage dealer offering help and recommendation to shoppers who have to make a declare
  • Operations: working in one in every of a variety of enterprise help areas, reminiscent of analysing and evaluating knowledge or guaranteeing compliance with regulatory and enterprise procedures
  • Loss Adjusting: offering specialist experience in investigating and negotiating insurance coverage claims on behalf of the insurer and making suggestions for settlement
  • Reinsurance: offering technical help for the association of insurance coverage for insurers, permitting them to unfold their danger
  • Threat Administration: offering steerage to shoppers on determine and handle danger inside their enterprise
  • Product and Pricing: supporting the event of merchandise to fulfill recognized shopper wants, along with the related pricing technique
  • Grievance Dealing with: assessing and investigating complaints from shoppers and negotiating their decision to attain a optimistic end result for the shopper



What’s required

Insurance coverage market

A complete understanding of the insurance coverage market and the obtainable services.

Threat and Regulatory

A complete understanding of the Monetary Companies authorized and regulatory framework and organisational insurance policies and procedures to make sure compliance. Demonstrates an understanding of how a spread of conditions could also be affected by authorized and insurance coverage ideas.

Shoppers and Colleagues

An understanding of the significance of being proactive in creating the relationships and networks required to achieve success within the position, while reaching enterprise targets and guaranteeing that shopper wants are met.

Processes and Procedures

A  clear  understanding  of  the  processes  and  procedures  related  to  the  technical necessities of the position and their influence on the broader organisation and trade.

Industrial consciousness

An understanding of the influence of change inside the insurance coverage market and the way it impacts  the position and the broader organisation. Understands and may differentiate between the organisation’s brief, medium and long run enterprise targets.


What’s required

Technical means

Skill to use technical data and expertise to ship optimistic outcomes to all stakeholders utilising acceptable insurance policies and procedures.

Skill to use authorized and insurance coverage ideas, data of the market construction and its processes, procedures and documentation to a spread of complicated conditions.

Relationship improvement

Can proactively determine, generate and develop relationships and networks that help the position, together with however not restricted to inner/exterior/market led/skilled and peer relationships. Can leverage relationships to enhance the reliability of customer support primarily based on buyer suggestions. Engages with and helps colleagues in order that they’re empowered to resolve clients points inside organisational pointers.

Possession and initiative

Takes possession for delivering of their space of duty. Finds methods to progress and meet commitments when points come up, being inventive the place acceptable. Escalates points and selections the place crucial. Identifies and proposes enterprise course of enhancements .


Applies authorized and regulatory necessities to work compliantly, while selling a tradition of treating clients pretty. Assesses whether or not organisational processes and procedures and those who comply with them are compliant with authorized and regulatory necessities.

Recommendation and help

Supplies technical recommendation and help to others on complicated insurance coverage issues.


What’s required

Drive to excel

An understanding of personal and firm efficiency measures and the applying of this information to contribute positively to key enterprise targets. Shares personal data and expertise to help others to attain private and enterprise targets.


Adapts communication and sources to take account of the target market together with much less skilled colleagues. Presents data precisely and successfully utilizing extra complicated communication strategies reminiscent of studies and displays. Communicates utilizing the mandatory technical language however articulates this in a means that others can perceive.

Private Accountability

Acts utilizing personal initiative to perform targets and seeks alternate options when boundaries come up. Tenacious find one of the best options, demonstrating dedication to the position and the Insurance coverage Trade.


Proactively in a position to problem the established order by contemplating the feasibility of recommended concepts and enchancment contemplating the influence they could have on enterprise targets.


Truthful, honest of their actions (even when not the simplest) and demonstrates Utmost Good religion. Demonstrates position mannequin behaviour in strategy to colleagues, shoppers and companions.


The apprenticeship will sometimes take 24 – 30 months to finish.


Diploma stage {qualifications} from both the Chartered Insurance coverage Institute (CII) or the Chartered Institute of Loss Adjusters (CILA) are required to finish this apprenticeship. Completely different models may be chosen inside the qualification frameworks relying on the person’s position.

Hyperlink to skilled registration

By passing the apprenticeship, skilled registration may be achieved by utility to the related Skilled Physique with recognised standing of Dip CII, (Chartered Insurance coverage Institute), or Dip CILA (Chartered Institute of Loss Adjusters). It’s also a stepping stone on the path to full Superior Diploma qualification. 


Apprentices with out stage 2 English and Maths might want to obtain this stage previous to completion of this apprenticeship


The apprenticeship ought to be reviewed after 3 years.

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