Reference Quantity: ST0234

Particulars of ordinary

Typical job titles:

  • Generic or specialist housing officer or Neighbourhood officer (for instance Anti-social behaviour, resident involvement, Tenancy sustainment, Homelessness, Repairs, Sheltered housing)
  • Neighbourhood co-ordinator or advisor
  • Lettings officer,  Allocations officer,  Tenancy officer, Revenue administration officer
  • Leasehold administration officer, Non-public sector housing officer, Strategic Housing Officer, Property supervisor
  • Negotiator, Senior negotiator

Occupational profile

The housing and property administration occupation is buyer dealing with and primarily chargeable for the creation and sustainment of profitable tenancies within the personal and social rented housing sectors. This work should adjust to contractual, statutory and authorized rules and authorized Codes of Observe.

The work is diversified and infrequently contains addressing complicated individuals associated issues (for instance supporting individuals to dwell independently) in addition to property associated duties. The function incorporates a level of lone working with minimal supervision while predominantly working inside the wider organisation and group, communities and exterior companions.

Housing and property administration professionals are proactive to find options to issues and figuring out areas for enchancment. They take particular person accountability for the standard and accuracy of their work and its administration.  At Stage 3 some housing and property professionals can also have supervisory accountability for different individuals.

The apprenticeship prepares a person for a spread of normal housing and property administration duties resulting in operational or specialist roles.

Housing and property administration professionals information


What is required

Laws and regulation

Perceive the rules, practices and laws regarding present landlord and tenant regulation for the letting, upkeep and termination of a wide range of tenancy sorts, together with however not restricted to: shorthold, assured, safe, lengthy leasehold and shared possession.

Perceive the rules, practices and laws because it applies to governance, court docket proceedings, contracts, information safety, safeguarding and different related areas

Perceive  laws and rules as they apply to housing requirements

Organisation background Data

Perceive the rules, priorities and values of the organisation they work for, together with an consciousness of the marketing strategy,  the vary of companies obtainable to purchasers and clients, , the roles and duties of others and group targets and or Key Efficiency Indicators.


Perceive the social and bodily context of estates, neighbourhoods and find out how to resolve defects, widespread issues, well being and issues of safety and repairs to dwellings.


Perceive the variety of the communities which the enterprise serves.

Contextual content

Perceive the present and historic context of social, rented, inexpensive, personal housing and the broader housing market.

Vary of companies

Have an appreciation of the vary of relevant housing companies  for instance repairs and upkeep, allocations, lettings, tenancy sustainment, monetary and social inclusion, anti- social behaviour, care and supported housing, rents, service expenses and portfolio accounts and group involvement.

Organisational insurance policies

Perceive the rules, insurance policies and practices of the organisation they work for when it comes to buyer and consumer care, worker code of conduct, group working, danger, private security, well being and security, equality and variety, safeguarding and enterprise communications.

 Housing and property administration professionals expertise


What is required

Customer Service

Apply a spread of customer support expertise with a view to present an expert, correct, well timed, moral and non-judgemental entrance line service which meets the wants of a various vary of shoppers and stakeholders


Exhibit acceptable communication expertise to allow well timed identification and/or decision of points for patrons and acceptable signposting to different colleagues and/or companion companies.

Collaborative working

Work collaboratively with colleagues and companions to realize particular person, group and enterprise targets.

Reply to vulnerability

Use talent and judgment to grasp the wants of susceptible people and teams(together with these with complicated wants) and reply appropriately

Information assortment and sharing

Use a wide range of strategies to determine, gather and talk technical and different info in a assured and efficient method.

Influencing and negotiating expertise

Affect and negotiate with clients, companions and suppliers.


Organise and plan their very own work to make sure duties are accomplished and deadlines met.

Downside fixing

Use an issue fixing and versatile strategy of their daily duties.

Tools and gear

Efficient use of IT gear and software program, by administration and the suitable use of labor gear

Determination making

Efficient determination making with a view to apply the companies aims and priorities.

 Housing and property administration professionals behaviours


What is required


Takes well timed and responsive motion to deal with points

Trust and Integrity

Develop belief by working in a confidential, moral and empathetic method with a standard sense {and professional} angle.


Willingness to just accept altering priorities and work patterns


Work independently and successfully with out shut supervision.


Meets private commitments and expectations of others

Private dedication

Takes accountability for their very own private {and professional} improvement.


Has a excessive degree of resilience, tenacity and tranquility

Function mannequin

Acts as an envoy and function mannequin for his or her employer with clients, purchasers and companions.

Customer Care

Demonstrates a responsive strategy to buyer wants and understands their private influence on clients and their lives

Team work

Values group work and is an efficient group participant, accepts accountability for the work of themselves and others.


Sometimes 18-24 months.


Stage 3

Entry necessities

Employers will determine any related entry necessities by choice

Apprentices with out Stage 2 English and maths might want to obtain this degree previous to completion of their Apprenticeship

Skilled physique alignment and development

On completion of the apprenticeship, apprentices will be capable to apply to the next for membership:

  • Chartered Institute of Housing (CIH) at Member degree.
  • ARLA Propertymark at Member grade.
  • Institute of Residential Property Administration (IRPM) at Affiliate Stage.

Apprentices will be capable to progress to managerial and/or skilled roles inside the housing sector.


The usual can be reviewed after 3 years


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