Housing and property administration assistant / Institute for Apprenticeships and Technical Training

Laws and regulation

Know the ideas and practices of related landlord and tenant regulation, relevant Codes of Follow and related authorized frameworks or know the place and/or who to ask if they’re uncertain.

Organisation background data

Have data of the organisation’s marketing strategy, organisation values, the vary of providers obtainable to clients, shoppers, workforce targets, key efficiency indicators and perceive how their position matches into the organisation.

Property

Know the social and bodily context of estates, neighbourhoods and methods to report defects, widespread issues, well being and questions of safety and repairs to dwellings.

Customers

Know the range and desires of the communities through which the enterprise serves.

Contextual content

Know the present and historic context of the housing market, together with social and reasonably priced housing, personal rented and proprietor occupation.

Vary of providers

Know the vary of housing providers. For instance repairs and upkeep, allocations, lettings, tenancy sustainment, monetary and social inclusion, vitality effectivity and waste administration, anti social behaviour, care and housing assist providers, rents and costs, service prices and portfolio accounts, and neighborhood involvement.

High quality Requirements

Know the standard requirements of the enterprise. Examples embrace requirements of the neighbourhood, property, constructing and customer support.

Organisation insurance policies

Know the ideas, insurance policies and practices of the organisation by way of buyer care, complaints  dealing with,  worker  code  of  conduct,  workforce  working,  threat  assessments  private security, information safety, well being and security, equality and variety, safeguarding and enterprise communications.

 Customer Service

Be capable of apply a spread of customer support expertise to be able to present an expert, correct, well timed, moral and non-judgemental entrance line service which meets the wants of a various vary of shoppers and stakeholders.

Reply to vulnerability

Makes use of acceptable ranges of ability and judgment to grasp the wants of weak people and teams (together with these with complicated wants) and reply accordingly.

Communication

Display efficient and acceptable communication expertise to allow well timed identification and backbone of points. Be capable of signpost clients who want further assist to different colleagues, companion businesses.

Administration

Be capable of apply a spread of administrative expertise to be able to assist a spread of housing and property associated providers.

Information assortment and sharing

Perceive and be capable of use a wide range of strategies to gather and current data resembling resident, neighbourhood and property information in an efficient method. Info and information should be collected, recorded and introduced precisely.

Team work

Work with inner colleagues and exterior companions to realize particular person, workforce and enterprise targets. Work with colleagues to determine options to issues, respect the significance of workforce working and the place they match inside the workforce.

Time administration

Organise and plan work in a versatile method to make sure duties are prioritised and accomplished inside agreed timescales.

Tools and gear

Efficient  use  of  IT  gear  and  software program,  together with  housing  and  property  administration software program. The suitable use of housing and property associated work gear.

Choice making

Efficient choice making to be able to guarantee work duties are accomplished according to instruction and on time.

Responsive

Takes well timed and responsive motion to directions given, constructing in direction of working independently.

Trust and integrity

Develops belief by working in a confidential, moral and empathetic method with a standard sense {and professional} angle.

Adaptability

Willingness to just accept altering priorities and work patterns.

Dependability

Meets private commitments and expectations of others.

Private dedication

Takes  accountability for  their very own  private  growth,  security  and  coaching. Act  as  an envoy for the organisation.

Customer care

Demonstrates a responsive strategy to buyer and consumer wants, and has an consciousness of the organisation’s affect on clients and their lives.

Team work

Be an efficient workforce participant, accepts accountability for his or her work.