Reference Quantity: ST0235

Particulars of normal

Typical job titles:

  • Resident involvement assistant
  • Housing assistant
  • Neighbourhood assistant
  • Buyer providers assistant
  • Housing administrator
  • Lettings assistant
  • Assistant property supervisor (with out portfolio)
  • Lettings negotiator
  • Revenues assistant
  • Repairs assistant


The housing and property administration assistant occupation is an entry stage position. It’s buyer going through and primarily liable for the executive work wanted to assist the creation and sustainment of profitable tenancies and leaseholds in each social and personal housing sectors.  This work should adjust to contractual, statutory and authorized laws.

The  position  includes  working  below  supervision  inside  the  wider  organisation, workforce,  communities  and  exterior companions.  The  work  is  various  and  consists of  endeavor  housing  duties related  to  the  workforce  and  organisation. Examples embrace getting ready paperwork for service prices, supporting consultations and endeavor buyer surveys, endeavor neighbourhood and property surveys utilizing checklists, information administration, conducting supervised viewings and rental negotiations, dealing with phone calls, submitting and scanning, arranging conferences and occasions and researching new initiatives below the instruction of a supervisor.

Housing and property administration assistants work carefully with colleagues to discover options to issues and enhancements to methods of working. They take accountability for the standard, accuracy and planning of their very own work.

The apprenticeship prepares a person for a spread of common housing and property administration duties resulting in entry stage skilled, administration roles.

Housing and property assistant skilled data


What’s required

Laws and regulation

Know the ideas and practices of related landlord and tenant regulation, relevant Codes of Follow and related authorized frameworks or know the place and/or who to ask if they’re uncertain.

Organisation background data

Have data of the organisation’s marketing strategy, organisation values, the vary of providers obtainable to clients, shoppers, workforce targets, key efficiency indicators and perceive how their position matches into the organisation.


Know the social and bodily context of estates, neighbourhoods and methods to report defects, widespread issues, well being and questions of safety and repairs to dwellings.


Know the range and desires of the communities through which the enterprise serves.

Contextual content

Know the present and historic context of the housing market, together with social and reasonably priced housing, personal rented and proprietor occupation.

Vary of providers

Know the vary of housing providers. For instance repairs and upkeep, allocations, lettings, tenancy sustainment, monetary and social inclusion, vitality effectivity and waste administration, anti social behaviour, care and housing assist providers, rents and costs, service prices and portfolio accounts, and neighborhood involvement.

High quality Requirements

Know the standard requirements of the enterprise. Examples embrace requirements of the neighbourhood, property, constructing and customer support.

Organisation insurance policies

Know the ideas, insurance policies and practices of the organisation by way of buyer care, complaints  dealing with,  worker  code  of  conduct,  workforce  working,  threat  assessments  private security, information safety, well being and security, equality and variety, safeguarding and enterprise communications.

Housing and property administration assistant professionals expertise


What’s required

 Customer Service

Be capable of apply a spread of customer support expertise to be able to present an expert, correct, well timed, moral and non-judgemental entrance line service which meets the wants of a various vary of shoppers and stakeholders.

Reply to vulnerability

Makes use of acceptable ranges of ability and judgment to grasp the wants of weak people and teams (together with these with complicated wants) and reply accordingly.


Display efficient and acceptable communication expertise to allow well timed identification and backbone of points. Be capable of signpost clients who want further assist to different colleagues, companion businesses.


Be capable of apply a spread of administrative expertise to be able to assist a spread of housing and property associated providers.

Information assortment and sharing

Perceive and be capable of use a wide range of strategies to gather and current data resembling resident, neighbourhood and property information in an efficient method. Info and information should be collected, recorded and introduced precisely.

Team work

Work with inner colleagues and exterior companions to realize particular person, workforce and enterprise targets. Work with colleagues to determine options to issues, respect the significance of workforce working and the place they match inside the workforce.

Time administration

Organise and plan work in a versatile method to make sure duties are prioritised and accomplished inside agreed timescales.

Tools and gear

Efficient  use  of  IT  gear  and  software program,  together with  housing  and  property  administration software program. The suitable use of housing and property associated work gear.

Choice making

Efficient choice making to be able to guarantee work duties are accomplished according to instruction and on time.

Housing and property administration assistant behaviours


What’s required


Takes well timed and responsive motion to directions given, constructing in direction of working independently.

Trust and integrity

Develops belief by working in a confidential, moral and empathetic method with a standard sense {and professional} angle.


Willingness to just accept altering priorities and work patterns.


Meets private commitments and expectations of others.

Private dedication

Takes  accountability for  their very own  private  growth,  security  and  coaching. Act  as  an envoy for the organisation.

Customer care

Demonstrates a responsive strategy to buyer and consumer wants, and has an consciousness of the organisation’s affect on clients and their lives.

Team work

Be an efficient workforce participant, accepts accountability for his or her work.


Usually 12 – 18 months.


Stage 2

English and maths

Apprentices with out stage 1 English and maths might want to obtain this stage previous to completion of the apprenticeship and also will be required to take the assessments for stage 2.

Skilled Physique Alignment and Development:

On completion of the apprenticeship, apprentices will be capable of apply to the next for membership:

  • Chartered Institute of Housing (CIH) at Member stage.
  • Affiliation of Residential Letting Brokers (ARLA) at Affiliate Grade or Member Grade (relying on size of service inside the sector and inside the organisation).
  • Institute of Residential Property Administration (IRPM) at Basis Stage or Affiliate Stage (relying on size of service inside the sector and inside the organisation).


The usual will probably be reviewed after 3 years.


Crown copyright © 2023. Chances are you’ll re-use this data (not together with logos) freed from cost in any format or medium, below the phrases of the Open Authorities Licence. Go to


Leave a Reply

Your email address will not be published. Required fields are marked *