Reference Quantity: ST0125

Particulars of ordinary

Role Profile

An Infrastructure Technician offers assist to inside and exterior prospects, serving to them to be productive when utilizing expertise to do their very own jobs, through the use of instruments to drawback resolve and bother shoot non routine issues. The Infrastructure Technician units individuals up on techniques and offers assist once they want it, rectifying points to take care of the organisations productiveness.

Typical Job Roles

Assist Desk Technician, First or Second Line Help, IT Infrastructure Technician, Community Help

Enattempt Necessities

Particular person employers will set the choice standards, however that is prone to embrace 5 GCSEs, (particularly English, Arithmetic and a Science or Know-how topic); a related Stage 2 Apprenticeship; different related {qualifications} and expertise; or a flair take a look at with a give attention to IT expertise.

Technical Competencies

  • Communication: works each independently and as a part of a staff and following the organisations requirements; competently demonstrating a capability to speak each in writing and orally in any respect ranges, utilizing a variety of instruments and demonstrating sturdy interpersonal expertise and cultural consciousness when coping with colleagues, prospects and shoppers throughout all duties.
  • IT Safety: Demonstrates the required expertise and behaviours to securely function throughout all platforms and areas of tasks according to organisational steering, laws
  • Distant Infrastructure: Successfully operates a variety of cellular gadgets and securely add them to a community in accordance with organisations insurance policies and procedures
  • Information: successfully information, analyses and communicates knowledge on the applicable degree utilizing the organisation’s customary instruments and processes and to all stakeholders throughout the accountability of the place
  • Downside fixing: applies structured methods to frequent and non-routine issues, testing methodologies and troubleshooting and analyses issues by choosing the digital applicable instruments and methods according to organisation steering and to acquire the related logistical assist as required
  • Workflow administration: works flexibly and demonstrates the power to work beneath stress to progress allotted duties in accordance with the organisation’s reporting and high quality techniques
  • Well being and Security: Interprets and follows IT laws to securely {and professional} work productively within the work surroundings
  • Efficiency: Optimises the efficiency of {hardware}, software program and Community Programs and providers according to enterprise necessities
  • Can clarify the proper processes related to WEEE (the Waste Electrical and Digital Tools Directive)

Technical Data and Understanding

  • Working data of a variety of cabling and connectivity, the assorted sorts of antennas and wi-fi techniques and IT take a look at tools
  • Understands upkeep processes and applies them in working practices
  • Understands and applies the essential components and structure of laptop techniques
  • Understands the place to use the related numerical expertise e.g Binary
  • Understands he related networking expertise obligatory to take care of a safe community
  • Understands the similarities, variations and advantages of the present Working Programs accessible
  • Understands function remotely and deploy and securely combine cellular gadgets
  • Understanding and dealing data of Cloud and Cloud Companies
  • Understands the significance of catastrophe restoration and the way a catastrophe restoration plan works and their function inside it
  • Understands the similarities and variations between a variety of coding and logic
  • Understands and complies with enterprise processes
  • Working data of enterprise IT expertise related to the organisation

Underpinning Skills, Attitudes and Behaviours

  • Logical and inventive considering expertise
  • Analytical and drawback fixing expertise
  • Potential to work independently and to take accountability
  • Can use personal initiative
  • A radical and organised method
  • Potential to work with a variety of inside and exterior individuals
  • Potential to speak successfully in a wide range of conditions
  • Keep productive, skilled and safe working surroundings


Apprentices should obtain one data module or vendor/ skilled qualification from every of the 5 sections within the record under.Additional particulars on the data modules can be found within the occupational transient accessible from

Ofqual regulated Data Modules / Vendor or skilled qualifications

Part 1

Data Module 1: Networking and Structure (for Stage 3

Infrastructure Technician Apprenticeships) CCNA 1*

MTA Community Fundamentals

Community +* A +

CIW Community Know-how Affiliate*

Part 2

Data Module 2: Cellular and Working Programs (for Stage 3

Infrastructure Technician Apprenticeships) CCNA Safety*

MCP Managing and Sustaining Home windows 8 * MCP Configuring Home windows 8 *

MTA Mobility and Gadgets Fundamentals*

Safety + Cellular +

CIW – Web Enterprise Affiliate

CIW – Cellular Utility Improvement

Part 3

Data Module 3: Cloud Companies (for Stage 3 Infrastructure

Technician Apprenticeships)

MTA Server Admin * Enabling Workplace 365 Companies

Enabling Workplace 365 Identities and Necessities

MTA Cloud Fundamentals

Set up Configure Home windows Server 2012 * Administration of Home windows Server 2012 *

Configure Superior Home windows Server 2012 Companies *

Part 4

Data Module 4: Coding and Logic (for Stage 3 Infrastructure

Technician Apprenticeships)

MTA Software program Improvement Fundamentals

App Improvement

Part 5

Data Module 5: Enterprise Processes (for Stage 3 Infrastructure

Technician Apprenticeships)

CIW – Web Enterprise Affiliate

ITIL Basis Stage

Or their direct substitute

Particular person employers will choose which data module or vendor/ skilled qualification the apprentices ought to take from every of the 5 sections within the record under.

English and Maths

Stage 2 English and Maths will must be handed, if not already, previous to taking the tip level evaluation.

Skilled Recognition

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA degree 3 skilled competence and people finishing the apprenticeship are eligible to use for registration.


The period of this apprenticeship is a minimal of 12 months


This can be a degree 3 apprenticeships

Review Date

This customary will likely be reviewed in December 2017.

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