Reference Quantity: ST0038

Particulars of normal

An aviation operations specialist might work in quite a few aviation environments, akin to a industrial airport, militarybase / aerodrome, heliport or different airfield. Specialist roles, all focussed across the arrival, turnaround and departure of plane and sustaining an aviation operation, will embody data, abilities and behaviours to finish complicated aviation duties and will embody supervision of others to allow compliance with rules by means of a secure, safe and efficient aviation operation. These features might embody loading and unloading of plane, air visitors management (ATC), motion of plane and automobiles airside and the administration of passengers each airside and landside. The features all work as a part of a mixed crew, inside which communication with wider colleagues and different stakeholders is important and the aviation operations specialist performs a key a part of a coherent operation. The core data, abilities and behaviours have to be accomplished by ALL floor specialist, together with ONE of the 5 specialist features.

Core: All aviation floor specialists should have all the following core abilities, data and behaviours

  Information and Understanding (Realize it) Expertise (present it)

Well being and security laws in aviation and in
relation to personal function and organisation and methods to monitor it

Monitor space of accountability to make sure compliance with
aviation laws and organisational procedures,
addressing and / or reporting hazards


Necessities for sustaining aviation safety in personal space of authority and motion to absorb the occasion of a breach of safety

Guarantee aviation safety is maintained in personal space of
operations e.g. difficult individuals in restricted areas,
recording and reporting of safety incidents

Compliance & Laws

Aviation and different relevant laws, procedures and rules referring to an aviation setting, and monitoring procedures inside personal space of

Monitor compliance with laws, procedures and
rules in an aviation setting inside personal space
of accountability


Strategies of communication to make sure efficient and well timed switch of knowledge to completely different audiences utilizing related language and format


Talk successfully inside the working
setting, adapting strategies and language to satisfy
the scenario

Inter-personal abilities

Roles inside the crew and the way these work collectively to realize the organisation’s aims, and methods to embrace equality and inclusivity within the office

Maximise crew efficiency and meet the aims of the crew while embracing equality and inclusivity
Aviation programs

The aviation programs used inside personal function and methods to function them, determine faults or errors and what remedial motion to take


Use aviation programs successfully in personal function. Take
remedial motion upon identification of faults or errors in a
well timed method in the event that they happen

Disruption, incidents and emergencies


Implement and monitor emergency procedures in personal space of accountability, the vary of potential incidents and disruption that will happen and the suitable motion to take


Monitor space of accountability and take acceptable
motion to scale back the influence of emergencies, incidents or

Harmful items

Harmful items related to a variety of aviation operations and methods to take care of them successfully in personal space of accountability

Deal successfully with harmful items in personal space of

Aviation timescales

Key timelines for aviation operations efficiency and penalties of not assembly them

Function every stage of the aviation operations
efficiency to make sure well timed plane actions

Behaviours (Stay it)

  • Embrace and promote the values of the organisation
  • Deal with crew, clients and different stakeholders with politeness and respect
  • Take possession and accountability of function and dealing space, together with crew members the place accountable
  • Show loyalty, integrity and accountability to the organisation
  • Decide to steady improvement of self and crew, together with enhancements to programs and processes
  • Be vigilant and proactive in selling a secure, safe and compliant working tradition

Specialist: Aviation floor specialists should choose from ONE of the next specialist features

  • Plane dealing with
  • Plane motion
  • Hearth fighter
  • Flight operations
  • Passenger operations

Specialist perform 1: Plane dealing with

The plane dealing with specialist takes daily management of key features and companies utilized to the plane and its setting on the bottom. They are going to function both as a specialist performing complicated dealing with duties or lead and supervise their crew in an plane turnround perform, loading and unloading of passenger baggage and air cargo, safely and conforming to present provider/organisational requirements. Efficient resolution making, communication and affect on others are essential elements of the function, in addition to being
conscious of business pressures and operational deadlines together with defending model status always. Appearing as knowledgeable function mannequin, accountable for their actions and people of their crew, to be a great ambassador for his or her organisation


The detailed necessities and procedures for the right motion, placement and marshalling of plane and the significance of detailed controls for mover automobiles

Safely manoeuver and place plane and automobiles, monitoring crew to make sure right marshalling hand alerts and methods are used

Loading instruction report and balancing

The significance of the right preparation and interpretation of and conformance to loading instruction experiences (LIR) for each inbound and outbound plane, inside plane weight and stability traits, structural limitations and compartment maximums

Produce and full a LIR/Load Sheet compliant with plane kind and inside producer’s limitations, delegate and transient groups to finish the duties outlined by the LIR and monitor their compliance and efficiency in accordance with the LIR

Load and unloadvert

The loading and unloading procedures for every type of plane in space of operation, together with maintain doorways, ground locks, nets, and inter airplane programs and methods to apply the ideas of restraint and handle the belongings and crew to ship an environment friendly service

Plan and put together the airside setting with enough Air Cargo Dealing with Gear (ACHE). Lead, supervise and mentor the crew in the course of the on/off load of the plane, by offering briefings, delegating duties, checking masses are safely restrained and that the method complies with the LIR

Specialist tools

The necessities and duties of self and crew members in checking specialised tools, together with Unit Load Gadgets (ULDs), prior to make use of, making certain secure operation and proper storage after use

Monitor and supervise crew members finishing up each day inspections previous to utilizing the specialist tools, together with ULDs, making certain its secure operation and that it’s left in a secure, safe, allotted space after use


As a specialist, all elements of plane servicing/turnaround administration, pre/submit use checks of holds and all maintain locks

Reveal/mentor and supervise the preparation and configuration the plane holds for departure


Specialist perform 2: Plane motion

An plane motion specialist is accountable for the environment friendly motion and restoration of fastened and rotary wing plane and the protection of different crew members at a wide range of airports / heliports and different touchdown platforms inside the civil aviation and navy arenas. They take accountability for crew members utilizing specialised tools to maneuver plane inside an aviation setting in accordance with normal working procedures

The operation of an airside vehicle

Briefing the crew to arrange prior to make use of airside, and procedures for secure operation of airside automobiles, together with methods to take care of incidents or emergencies whereas working an airside automobile

Monitor crew members getting ready to make use of a automobile airside, guarantee automobile operations adjust to aviation normal working procedures and implement the right procedures within the occasion of incidents or emergencies with an airside automobile

Function Aviation Specialist tools

The necessities and duties of  self and crew members in checking specialised tools prior to make use of, making certain secure operation and proper storage after use

Monitor and supervise crew members finishing up each day inspections previous to utilizing the specialist tools, making certain its secure operation and that it’s left in a secure, safe, allotted space after use

Airaspect Marshalling

How crew put together the realm and required tools previous to marshalling of plane and or automobiles, right marshalling procedures, together with the right monitoring of operation of marshalling tools and crew members

Monitor the crew to make sure right preparation of the airside setting for marshalling of plane and or automobiles, and monitor marshalling of plane and or automobiles in accordance with organisation’s normal working procedures

The secure manoeuvring of plane automobiles and personnel airside

The principles and rules for plane, automobiles and personnel working airside and the way to make sure compliance with airport security necessities

Guarantee the principles and rules for plane , automobiles and crew members working airside are adhered to in accordance with airport security necessities, determine and report dangers and guarantee compliance consistent with organisational procedures

Specialist perform 3: Hearth fighter

Work as a lead member on a Hearth Service Watch and perform all related duties to agreed stage of authority akin to keep specialist tools and take care of incidents and emergencies of a structural and aviation nature

Save and protect endangered life

Hearth and rescue service duties and procedures for search and rescue operations in an aviation

Lead a search and rescue crew for casualties concerned in incidents, coordinate remedy and assist casualties concerned in incidents

Resolve aviation hearth and rescue incidents

The processes and procedures for resolving aviation hearth and rescue operational and particular service

Lead the management and extinguishing of aviation fires and resolve particular service incidents, offering assist for
individuals concerned in an operational incident

Drive, function and maintained hearth service
automobiles airside

The preparation of a hearth service assist automobile for airside use, the principles and rules relevant to airside driving and methods to function, check and keep a
specialist airfield hearth preventing automobile

Put together a hearth automobile for airside use, safely drive it to an airfield incident following all guidelines and rules, and function, check and keep the automobile

Check, keep and function specialist aviation firefighting tools

Check frequencies and methods to plan, choose and test specialist firefighting tools, understanding methods to use it in accordance with organisational coverage and methods to document, report and rectify faults referring to the tools

Plan, choose and test specialist firefighting tools in accordance with acceptable check frequencies.

Use specialist firefighting tools in accordance with organisational coverage, document, report and rectify faults of related specialist firefighting tools

Shield setting from hazardous supplies

The results that firefighting media might have on the setting, and personal and the organisation’s duties to observe procedures for shielding the setting from the results of hazardous supplies throughout hearth and rescue incidents

Minimise injury to the setting from hazardous supplies and decontaminate individuals and property. Help individuals concerned in an operational incident

Specialist perform 4: Flight operations

Flight operations specialists ought to present steering and management to colleagues within the flight operations crew, facilitating the sleek stream of air visitors by offering data each themselves and with the assist of crew members, to key stakeholders together with flight crew and air visitors controllers. They might be employed in an air visitors management tower, operations room, navy set up or in different distant areas such because the London Space and Terminal Management Centre at Swanwick in Hampshire

Support flight Operations

The function of a specialist in supporting flight operations and working circumstances. Tips on how to devise and implement related procedures within the occasion of an aviation incident / emergency

Help and monitor crew members to gather, collate and provide data and full different air visitors duties throughout flight operations. Devise and implement related procedures to be used within the occasion of an aviation incident/emergency

Monitor the climate in an aviation setting

The process to acquire climate forecasts; their key options, what the information means for flight operations and the way the knowledge have to be used

Receive, interpret and act on climate forecasts consistent with organisational procedures , taking acceptable motion to make sure the optimum efficiency of flight operations primarily based on the report

Decreasing aviation hazards

Software of procedures for figuring out, reporting and decreasing aviation hazards, and the method for distributing pertinent data on aviation dangers

Precisely apply the procedures for figuring out, reporting and decreasing aviation hazards and distribute pertinent aviation security data to related stakeholders inside the required timescale

Resolve multifaceted aviation points

Identification of aviation points and the completely different selections to resolve them, together with methods to implement probably the most acceptable resolution, figuring out when the scenario has been resolved satisfactorily, and what motion to take if it has not

Establish aviation points and choose and implement the
most fitted resolution, reviewing the scenario to make sure
it has be resolved

Specialist perform 5: passenger operations

A passenger operations specialist takes daily management of key areas of the passenger journey by means of the airport. Working with a variety of inner and exterior stakeholders and companies they need to present an environment friendly and efficient expertise that meets and exceeds buyer wants and maintains operational and regulatory requirements. Efficient resolution making, communication and affect on others are essential elements of the function, together with defending model status always

Journey documentation

Tips on how to take care of points referring to passports, visas and different statutory or organisational journey documentation required for journey, together with procedures for and implications of creating selections on acceptance or
refusal for journey

Monitor passports, visas and different journey documentation in space of accountability, coping with  points as they come up by liaising with different organisations and companies acceptable to the journey  vacation spot, making suggestions for motion and validation

Verify in

Operational programs and procedures for test in and methods to take care of test in points, together with the influence of selections made and methods to keep operational requirements of efficiency and buyer satisfaction

Work with test in crew, senior administration and different stakeholders as required to take care of operational requirements and industrial efficiency, buyer satisfaction and tackle test in points, e.g. late test ins, overbooking, complaints, extra baggage and particular requests and necessities

Gate processes

Programs, procedures and monitoring necessities for boarding, departure and arrival of passengers. Know methods to keep tools and tackle failures of apparatus and processes to minimise disruption and delay

Liaise with the client, airline and colleagues to make sure environment friendly boarding, departure and arrival procedures assembly  service requirements and aviation rules. Proactively tackle points that come up on the gate, making efficient selections to make sure  a passable final result and on time departure


service and communication

Tips on how to take care of complicated buyer wants which can have an effect on the aviation operation. Tips on how to talk to clients in difficult conditions in particular person and group conditions Perceive the procedures for service restoration

Monitor space of accountability to make sure buyer satisfaction and adherence to operational requirements. Talk successfully with passengers, crew and different events within the occasion of  disruption, conserving them knowledgeable of progress, actions and outcomes. Handle complicated buyer wants to make sure service requirements and particular person necessities are maintained


Employers will set their very own entry necessities to be able to begin on this apprenticeship


Based mostly on the entry necessities set by the employer the everyday length for this apprenticeship is 18-24

English and maths

Apprentices who haven’t but achieved stage 2 English and maths are required to realize stage 2 English and maths previous to taking the end-point evaluation


Development from this apprenticeship is anticipated to be into an aviation operations specialist function with the choice to progress to an aviation operations supervisor function


This apprenticeship normal is about at stage 3


June 2018, except there’s proof of serious trade change which employers agree warrants earlier modification

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