Reference Quantity: ST0038
Particulars of normal
An aviation operations specialist might work in quite a few aviation environments, akin to a industrial airport, militarybase / aerodrome, heliport or different airfield. Specialist roles, all focussed across the arrival, turnaround and departure of plane and sustaining an aviation operation, will embody data, abilities and behaviours to finish complicated aviation duties and will embody supervision of others to allow compliance with rules by means of a secure, safe and efficient aviation operation. These features might embody loading and unloading of plane, air visitors management (ATC), motion of plane and automobiles airside and the administration of passengers each airside and landside. The features all work as a part of a mixed crew, inside which communication with wider colleagues and different stakeholders is important and the aviation operations specialist performs a key a part of a coherent operation. The core data, abilities and behaviours have to be accomplished by ALL floor specialist, together with ONE of the 5 specialist features.
Core: All aviation floor specialists should have all the following core abilities, data and behaviours
| Information and Understanding (Realize it) | Expertise (present it) | |
|---|---|---|
| Security |
Well being and security laws in aviation and in
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Monitor space of accountability to make sure compliance with
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| Safety |
Necessities for sustaining aviation safety in personal space of authority and motion to absorb the occasion of a breach of safety
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Guarantee aviation safety is maintained in personal space of
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| Compliance & Laws |
Aviation and different relevant laws, procedures and rules referring to an aviation setting, and monitoring procedures inside personal space of
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Monitor compliance with laws, procedures and
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| Communication |
Strategies of communication to make sure efficient and well timed switch of knowledge to completely different audiences utilizing related language and format
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Talk successfully inside the working
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| Inter-personal abilities |
Roles inside the crew and the way these work collectively to realize the organisation’s aims, and methods to embrace equality and inclusivity within the office
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Maximise crew efficiency and meet the aims of the crew while embracing equality and inclusivity |
| Aviation programs |
The aviation programs used inside personal function and methods to function them, determine faults or errors and what remedial motion to take
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Use aviation programs successfully in personal function. Take
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Disruption, incidents and emergencies
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Implement and monitor emergency procedures in personal space of accountability, the vary of potential incidents and disruption that will happen and the suitable motion to take
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Monitor space of accountability and take acceptable
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Harmful items
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Harmful items related to a variety of aviation operations and methods to take care of them successfully in personal space of accountability
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Deal successfully with harmful items in personal space of
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Aviation timescales
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Key timelines for aviation operations efficiency and penalties of not assembly them
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Function every stage of the aviation operations
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Behaviours (Stay it)
- Embrace and promote the values of the organisation
- Deal with crew, clients and different stakeholders with politeness and respect
- Take possession and accountability of function and dealing space, together with crew members the place accountable
- Show loyalty, integrity and accountability to the organisation
- Decide to steady improvement of self and crew, together with enhancements to programs and processes
- Be vigilant and proactive in selling a secure, safe and compliant working tradition
Specialist: Aviation floor specialists should choose from ONE of the next specialist features
- Plane dealing with
- Plane motion
- Hearth fighter
- Flight operations
- Passenger operations
Specialist perform 1: Plane dealing with
The plane dealing with specialist takes daily management of key features and companies utilized to the plane and its setting on the bottom. They are going to function both as a specialist performing complicated dealing with duties or lead and supervise their crew in an plane turnround perform, loading and unloading of passenger baggage and air cargo, safely and conforming to present provider/organisational requirements. Efficient resolution making, communication and affect on others are essential elements of the function, in addition to being
conscious of business pressures and operational deadlines together with defending model status always. Appearing as knowledgeable function mannequin, accountable for their actions and people of their crew, to be a great ambassador for his or her organisation
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Marshalling
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The detailed necessities and procedures for the right motion, placement and marshalling of plane and the significance of detailed controls for mover automobiles
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Safely manoeuver and place plane and automobiles, monitoring crew to make sure right marshalling hand alerts and methods are used
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|---|---|---|
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Loading instruction report and balancing
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The significance of the right preparation and interpretation of and conformance to loading instruction experiences (LIR) for each inbound and outbound plane, inside plane weight and stability traits, structural limitations and compartment maximums
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Produce and full a LIR/Load Sheet compliant with plane kind and inside producer’s limitations, delegate and transient groups to finish the duties outlined by the LIR and monitor their compliance and efficiency in accordance with the LIR
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Load and unloadvert
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The loading and unloading procedures for every type of plane in space of operation, together with maintain doorways, ground locks, nets, and inter airplane programs and methods to apply the ideas of restraint and handle the belongings and crew to ship an environment friendly service
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Plan and put together the airside setting with enough Air Cargo Dealing with Gear (ACHE). Lead, supervise and mentor the crew in the course of the on/off load of the plane, by offering briefings, delegating duties, checking masses are safely restrained and that the method complies with the LIR
|
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Specialist tools
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The necessities and duties of self and crew members in checking specialised tools, together with Unit Load Gadgets (ULDs), prior to make use of, making certain secure operation and proper storage after use
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Monitor and supervise crew members finishing up each day inspections previous to utilizing the specialist tools, together with ULDs, making certain its secure operation and that it’s left in a secure, safe, allotted space after use
|
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Servicing
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As a specialist, all elements of plane servicing/turnaround administration, pre/submit use checks of holds and all maintain locks
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Reveal/mentor and supervise the preparation and configuration the plane holds for departure
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Specialist perform 2: Plane motion
An plane motion specialist is accountable for the environment friendly motion and restoration of fastened and rotary wing plane and the protection of different crew members at a wide range of airports / heliports and different touchdown platforms inside the civil aviation and navy arenas. They take accountability for crew members utilizing specialised tools to maneuver plane inside an aviation setting in accordance with normal working procedures
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The operation of an airside vehicle
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Briefing the crew to arrange prior to make use of airside, and procedures for secure operation of airside automobiles, together with methods to take care of incidents or emergencies whereas working an airside automobile
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Monitor crew members getting ready to make use of a automobile airside, guarantee automobile operations adjust to aviation normal working procedures and implement the right procedures within the occasion of incidents or emergencies with an airside automobile
|
|---|---|---|
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Function Aviation Specialist tools
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The necessities and duties of self and crew members in checking specialised tools prior to make use of, making certain secure operation and proper storage after use
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Monitor and supervise crew members finishing up each day inspections previous to utilizing the specialist tools, making certain its secure operation and that it’s left in a secure, safe, allotted space after use
|
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Airaspect Marshalling
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How crew put together the realm and required tools previous to marshalling of plane and or automobiles, right marshalling procedures, together with the right monitoring of operation of marshalling tools and crew members
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Monitor the crew to make sure right preparation of the airside setting for marshalling of plane and or automobiles, and monitor marshalling of plane and or automobiles in accordance with organisation’s normal working procedures
|
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The secure manoeuvring of plane automobiles and personnel airside
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The principles and rules for plane, automobiles and personnel working airside and the way to make sure compliance with airport security necessities
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Guarantee the principles and rules for plane , automobiles and crew members working airside are adhered to in accordance with airport security necessities, determine and report dangers and guarantee compliance consistent with organisational procedures
|
Specialist perform 3: Hearth fighter
Work as a lead member on a Hearth Service Watch and perform all related duties to agreed stage of authority akin to keep specialist tools and take care of incidents and emergencies of a structural and aviation nature
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Save and protect endangered life
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Hearth and rescue service duties and procedures for search and rescue operations in an aviation
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Lead a search and rescue crew for casualties concerned in incidents, coordinate remedy and assist casualties concerned in incidents
|
|---|---|---|
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Resolve aviation hearth and rescue incidents
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The processes and procedures for resolving aviation hearth and rescue operational and particular service
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Lead the management and extinguishing of aviation fires and resolve particular service incidents, offering assist for
|
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Drive, function and maintained hearth service
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The preparation of a hearth service assist automobile for airside use, the principles and rules relevant to airside driving and methods to function, check and keep a
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Put together a hearth automobile for airside use, safely drive it to an airfield incident following all guidelines and rules, and function, check and keep the automobile
|
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Check, keep and function specialist aviation firefighting tools
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Check frequencies and methods to plan, choose and test specialist firefighting tools, understanding methods to use it in accordance with organisational coverage and methods to document, report and rectify faults referring to the tools
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Plan, choose and test specialist firefighting tools in accordance with acceptable check frequencies.
Use specialist firefighting tools in accordance with organisational coverage, document, report and rectify faults of related specialist firefighting tools
|
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Shield setting from hazardous supplies
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The results that firefighting media might have on the setting, and personal and the organisation’s duties to observe procedures for shielding the setting from the results of hazardous supplies throughout hearth and rescue incidents
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Minimise injury to the setting from hazardous supplies and decontaminate individuals and property. Help individuals concerned in an operational incident
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Specialist perform 4: Flight operations
Flight operations specialists ought to present steering and management to colleagues within the flight operations crew, facilitating the sleek stream of air visitors by offering data each themselves and with the assist of crew members, to key stakeholders together with flight crew and air visitors controllers. They might be employed in an air visitors management tower, operations room, navy set up or in different distant areas such because the London Space and Terminal Management Centre at Swanwick in Hampshire
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Support flight Operations
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The function of a specialist in supporting flight operations and working circumstances. Tips on how to devise and implement related procedures within the occasion of an aviation incident / emergency
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Help and monitor crew members to gather, collate and provide data and full different air visitors duties throughout flight operations. Devise and implement related procedures to be used within the occasion of an aviation incident/emergency
|
|---|---|---|
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Monitor the climate in an aviation setting
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The process to acquire climate forecasts; their key options, what the information means for flight operations and the way the knowledge have to be used
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Receive, interpret and act on climate forecasts consistent with organisational procedures , taking acceptable motion to make sure the optimum efficiency of flight operations primarily based on the report
|
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Decreasing aviation hazards
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Software of procedures for figuring out, reporting and decreasing aviation hazards, and the method for distributing pertinent data on aviation dangers
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Precisely apply the procedures for figuring out, reporting and decreasing aviation hazards and distribute pertinent aviation security data to related stakeholders inside the required timescale
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Resolve multifaceted aviation points
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Identification of aviation points and the completely different selections to resolve them, together with methods to implement probably the most acceptable resolution, figuring out when the scenario has been resolved satisfactorily, and what motion to take if it has not
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Establish aviation points and choose and implement the
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Specialist perform 5: passenger operations
A passenger operations specialist takes daily management of key areas of the passenger journey by means of the airport. Working with a variety of inner and exterior stakeholders and companies they need to present an environment friendly and efficient expertise that meets and exceeds buyer wants and maintains operational and regulatory requirements. Efficient resolution making, communication and affect on others are essential elements of the function, together with defending model status always
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Journey documentation
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Tips on how to take care of points referring to passports, visas and different statutory or organisational journey documentation required for journey, together with procedures for and implications of creating selections on acceptance or
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Monitor passports, visas and different journey documentation in space of accountability, coping with points as they come up by liaising with different organisations and companies acceptable to the journey vacation spot, making suggestions for motion and validation
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|---|---|---|
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Verify in
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Operational programs and procedures for test in and methods to take care of test in points, together with the influence of selections made and methods to keep operational requirements of efficiency and buyer satisfaction
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Work with test in crew, senior administration and different stakeholders as required to take care of operational requirements and industrial efficiency, buyer satisfaction and tackle test in points, e.g. late test ins, overbooking, complaints, extra baggage and particular requests and necessities
|
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Gate processes
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Programs, procedures and monitoring necessities for boarding, departure and arrival of passengers. Know methods to keep tools and tackle failures of apparatus and processes to minimise disruption and delay
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Liaise with the client, airline and colleagues to make sure environment friendly boarding, departure and arrival procedures assembly service requirements and aviation rules. Proactively tackle points that come up on the gate, making efficient selections to make sure a passable final result and on time departure
|
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Buyer
service and communication
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Tips on how to take care of complicated buyer wants which can have an effect on the aviation operation. Tips on how to talk to clients in difficult conditions in particular person and group conditions Perceive the procedures for service restoration
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Monitor space of accountability to make sure buyer satisfaction and adherence to operational requirements. Talk successfully with passengers, crew and different events within the occasion of disruption, conserving them knowledgeable of progress, actions and outcomes. Handle complicated buyer wants to make sure service requirements and particular person necessities are maintained
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Entry
Employers will set their very own entry necessities to be able to begin on this apprenticeship
Period
Based mostly on the entry necessities set by the employer the everyday length for this apprenticeship is 18-24
months
English and maths
Apprentices who haven’t but achieved stage 2 English and maths are required to realize stage 2 English and maths previous to taking the end-point evaluation
Development
Development from this apprenticeship is anticipated to be into an aviation operations specialist function with the choice to progress to an aviation operations supervisor function
Degree
This apprenticeship normal is about at stage 3
Renewal
June 2018, except there’s proof of serious trade change which employers agree warrants earlier modification
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