Reference Quantity: ST0038

Particulars of normal

An aviation operations specialist may work in quite a few aviation environments, akin to a business airport, army base / aerodrome, heliport or different airfield. Specialist roles, all focussed across the arrival, turnaround and departure of plane and sustaining an aviation operation, will embody information, expertise and behaviours to finish advanced aviation duties and will embody supervision of others to allow compliance with rules by means of a secure, safe and efficient aviation operation. These features could embody loading and unloading of plane, air site visitors management (ATC), motion of plane and automobiles airside and the administration of passengers each airside and landside. The features all work as a part of a mixed crew, inside which communication with wider colleagues and different stakeholders is important and the aviation operations specialist performs a key a part of a coherent operation. The core information, expertise and behaviours have to be accomplished by ALL floor specialists, together with ONE of the 5 specialist features.

Core:  All aviation floor specialists should have the entire following core expertise, information and behaviours

  Data and Understanding (Understand it) Abilities (present it)

Well being and security laws in aviation and in relation to  personal function and organisation and learn how to monitor it

Monitor space of duty to make sure compliance with aviation laws and organisational procedures, addressing and / or reporting hazards


Necessities for sustaining aviation safety in personal space of authority and motion to soak up the occasion of a breach of safety

Guarantee aviation safety is maintained in personal space of operations e.g. difficult folks in restricted areas, recording and reporting of safety incidents

Compliance & Laws

Aviation and different relevant laws, procedures and rules referring to an aviation setting, and monitoring procedures inside personal space of duty

Monitor compliance with laws, procedures and rules in an aviation setting inside personal space of duty


Strategies of communication to make sure efficient and well timed switch of data to totally different audiences utilizing related language and format


Talk successfully throughout the working setting, adapting strategies and language to satisfy the state of affairs

Inter-personal expertise

Roles throughout the crew and the way these work collectively to realize the organisation’s targets, and learn how to embrace equality and inclusivity within the office

Maximise crew efficiency and meet the targets of the crew while embracing equality and inclusivity
Aviation techniques

The aviation techniques used inside personal function and learn how to function them, establish faults or errors and what remedial motion to take


Use aviation techniques successfully in personal function. Take remedial motion upon identification of faults or errors in a well timed method in the event that they happen

Disruption, incidents & emergencies


Implement and monitor emergency procedures in personal space of duty, the vary of potential incidents and disruption which will happen and the suitable motion to take


Monitor space of duty and take acceptable motion to cut back the affect of emergencies, incidents or disruption

Harmful items

Harmful items related to a spread of aviation operations and learn how to take care of them successfully in personal space of duty

Deal successfully with harmful items in personal space of duty

Aviation timescales

Key timelines for aviation operations efficiency and penalties of not assembly them

Function every stage of the aviation operations efficiency to make sure well timed plane actions

Behaviours (Dwell it)

  • Embrace and promote the values of the organisation
  • Deal with crew, clients and different stakeholders courteously and respect
  • Take possession and duty of function and dealing space, together with crew members the place accountable
  • Show loyalty, integrity and accountability to the organisation
  • Decide to steady growth of self and crew, together with enhancements to techniques and processes
  • Be vigilant and proactive in selling a secure, safe and compliant working tradition

Specialist: Aviation floor specialists should choose from ONE of the next specialist features

  • Plane dealing with
  • Plane motion
  • Fireplace fighter
  • Flight operations
  • Passenger operations

Specialist perform 1: Plane dealing with

The plane dealing with specialist takes everyday management of key features and providers utilized to the plane and its envir onment on the bottom. They are going to function both as a specialist performing advanced dealing with duties or lead and supervise their crew in an plane turn- spherical perform, loading and unloading of passenger baggage and air cargo, safely and conforming to present service/organisational requirements. Efficient determination making, communication and affect on others are vital features of the function, in addition to being conscious of business pressures and operational deadlines together with defending model popularity always. Performing as an expert function mannequin, chargeable for their actions and people of their crew, to be an excellent ambassador for his or her organisation.


  • The detailed necessities and procedures for the proper motion, placement and marshalling of plane and the significance of detailed controls for mover automobiles
  • Safely manoeuver and place automobiles, monitoring crew to make sure right marshalling hand indicators and methods are used

Loading instruction report and balancing

  • The significance of the proper preparation and interpretation of and conformance to loading instruction experiences (LIR) for each inbound and outbound plane, inside plane weight and stability traits, structural limitations and compartment maximums
  • Produce and full a  LIR/Load Sheet compliant with plane kind and inside producer’s limitations, delegate and transient groups to finish the duties outlined by the LIR and monitor their compliance and efficiency in accordance with the LIR

Load and unload

  • The loading and unloading procedures for all sorts of plane within the space of operation, together with maintain doorways, flooring locks, nets, and inter airplane techniques and learn how to apply the rules of restraint and handle the belongings and crew to ship an environment friendly service
  • Plan and put together the airside setting with ample
  • Air Cargo Dealing with Gear (ACHE). Lead, supervise and mentor the crew through the on/off load of the plane, by offering briefings, delegating duties, checking masses are safely restrained and that the method complies with the LIR

Specialist tools

  • The necessities and obligations of  self and crew members in checking specialised tools, together with Unit Load Units (ULDs), prior to make use of, making certain secure operation and proper storage after use
  • Monitor and supervise crew members finishing up each day inspections previous to utilizing the specialist tools, together with ULDs, making certain its secure operation and that it’s left in a secure, safe, allotted space after use


  • As a specialist, all features of plane servicing/turnaround administration, pre/put up use checks of holds and all maintain locks
  • Display/mentor and supervise the preparation and configuration the plane holds for departure

Specialist perform 2: Plane motion

An plane motion specialist is chargeable for the environment friendly motion and restoration of fastened and rotary wing plane and the security of different crew members at a wide range of airports / heliports and different touchdown platforms throughout the civil aviation and army arenas. They take duty for crew members utilizing specialised tools to maneuver plane inside an aviation setting in accordance with commonplace working procedures.

The operation of an airside automobile

  • Briefing the crew to arrange previous to utilizing airside, and procedures for the secure operation of airside automobiles, together with learn how to take care of incidents or emergencies whereas working an airside automobile
  • Monitor crew members getting ready to make use of a automobile airside, guarantee automobile operations adjust to aviation commonplace working procedures and implement the proper procedures within the occasion of incidents or emergencies with an airside automobile

Function Aviation Specialist tools

  • The necessities and obligations of  self and crew members in checking specialised tools prior to make use of, making certain secure operation and proper storage after use
  • Monitor and supervise crew members finishing up each day inspections previous to utilizing the specialist tools, making certain its secure operation and that it’s left in a secure, safe, allotted space after use

Airside Marshalling

  • How crew put together the world and required tools previous to the marshalling of plane and or automobiles, right marshalling procedures, together with the proper monitoring of operation of marshalling tools and crew members
  • Monitor the crew to make sure right preparation of the airside setting for marshalling of plane and or automobiles, and monitor marshalling of plane and or automobiles in accordance with organisation’s commonplace working procedures

The secure manoeuvring of plane automobiles and personnel airside

  • The foundations and rules for plane, automobiles and personnel working airside and the way to make sure compliance with airport security necessities
  • Guarantee the foundations and rules for plane, automobiles and crew members working airside are adhered to in accordance with airport security necessities, establish and report dangers and guarantee compliance consistent with organisational procedures

Specialist perform 3: Firefighter

Work as a lead member on a Fireplace Service Watch and perform all related duties to an agreed stage of authority akin to preserve specialist tools and take care of incidents and emergencies of a structural and aviation nature.

Save & protect endangered life

  • Fireplace and rescue service obligations and procedures for search and rescue operations in an aviation setting
  • Lead a search and rescue crew for casualties concerned in incidents, coordinate remedy and help casualties concerned in incidents

Resolve aviation fireplace & rescue incidents

  • The processes and procedures for resolving aviation fireplace and rescue operational and particular service incidents
  • Lead the management and extinguishing of aviation fires and resolve particular service incidents, offering help for folks concerned in an operational incident

Take duty for efficient efficiency in fireplace and rescue

  • Easy methods to make a constructive contribution to the hearth and rescue operation in your organisation together with bodily health necessities, well being and security of the working setting each on the base and when attending incidents, sustaining efficient working relationships with colleagues throughout routine duties and through incidents and persevering with to develop your expertise and information of fireplace and rescue operations
  • Take duty for the event of data expertise, bodily health and behaviours related to personal efficiency in a hearth and rescue organisation, together with working with others throughout routine duties and when responding to incidents

Check, preserve and function specialist aviation firefighting tools

  • Check frequencies and learn how to plan, choose and test specialist firefighting tools, understanding learn how to use it in accordance with organisational coverage and learn how to document, report and rectify faults referring to the tools
  • Plan, choose and test specialist firefighting tools in accordance with acceptable take a look at frequencies.
  • Use specialist firefighting tools in accordance with organisational coverage, document, report and rectify faults of related specialist firefighting tools

Shield the setting from hazardous supplies

  • The results that firefighting media could have on the setting, and personal and the organisation’s obligations to observe procedures for shielding the setting from the consequences of hazardous supplies throughout fireplace and rescue incidents
  • Minimise harm to the setting from hazardous supplies and decontaminate folks and property. Assist folks concerned in an operational incident

Specialist perform 4: Flight operations

Flight operations specialists ought to present steerage and management to colleagues within the flight operations crew, facilitating the graceful circulation of air site visitors by offering info each themselves and with the help of crew members, to key stakeholders together with the flight crew and air site visitors controllers. They might be employed in an air site visitors management tower, operations room, army set up or in different distant areas such because the London Space and Terminal Management Centre at Swanwick in Hampshire.

Assist flight Operations

  • The function of a specialist in supporting flight operations and working situations.
  • Easy methods to devise and implement related procedures within the occasion of an aviation incident/emergency
  • Assist and monitor crew members to gather, collate and provide info and full different duties throughout flight operations.
  • Devise and implement related procedures to be used within the occasion of an aviation incident/emergency

Monitor the climate in an aviation setting

  • The process to acquire climate forecasts their key options, what the info means for flight operations and the way the knowledge have to be used
  • Receive, interpret and act on climate forecasts consistent with organisational procedures, taking acceptable motion to make sure the optimum efficiency of flight operations based mostly on the report

Lowering aviation hazards

  • Utility of procedures for figuring out, reporting and decreasing aviation hazards, and the method for distributing pertinent info on aviation dangers
  • Precisely apply the procedures for figuring out, reporting and decreasing aviation hazards and distribute pertinent aviation security info to related stakeholders throughout the required timescale

Resolve multifaceted aviation points

  • Identification of aviation points and the totally different selections to resolve them, together with learn how to implement essentially the most acceptable answer, figuring out when the state of affairs has been resolved satisfactorily, and what motion to take if it has not
  • Determine aviation points and choose and implement essentially the most appropriate answer, reviewing the state of affairs to make sure it has been resolved

Specialist perform 5: passenger operations

A passenger operations specialist takes everyday management of key areas of the passenger journey by means of the airport. Working with a spread of inner and exterior stakeholders and businesses they have to present an environment friendly and efficient expertise that meets and exceeds buyer wants and maintains operational and regulatory requirements. Efficient determination making, communication and affect on others are vital features of the function, together with defending model popularity always.

Journey documentation

  • Easy methods to take care of points referring to passports, visas and different statutory or organisational journey documentation required for journey, together with procedures for and implications of constructing selections on acceptance or refusal for journey
  • Monitor passports, visas and different journey documentation in space of duty, coping with points as they come up by liaising with different organisations and businesses acceptable to the journey vacation spot making suggestions for motion and validation


  • Operational techniques and procedures for check-in and learn how to take care of check-in points, together with the affect of choices made and learn how to preserve operational requirements of efficiency and buyer satisfaction
  • Work with test in crew, senior administration and different stakeholders as required to take care of operational requirements and business efficiency, buyer satisfaction and handle check-in points, e.g. late check-ins, overbooking, complaints, extra baggage and particular requests and necessities

Gate processes

  • Programs, procedures and monitoring necessities for boarding, departure and arrival of passengers
  • Know learn how to preserve tools and handle failures of kit and processes to minimise disruption and delay
  • Liaise with the shopper, airline and colleagues to make sure environment friendly boarding, departure and arrival procedures assembly service requirements and aviation rules. Proactively handle points that come up on the gate, making efficient selections to make sure a passable final result and on-time departure

Buyer service and communication

  • Easy methods to take care of advanced buyer wants which can have an effect on the aviation operation
  • Easy methods to talk to clients in difficult conditions in particular person and group conditions Perceive the procedures for service restoration
  • Monitor space of duty to make sure buyer satisfaction and adherence to operational requirements Talk successfully with passengers, crew and different events within the occasion of disruption, conserving them knowledgeable of progress, actions and outcomes
  • Handle advanced buyer wants to make sure service requirements and particular person necessities are maintained


Employers will set their very own entry necessities with a purpose to begin on this apprenticeship

English and maths

Apprentices who haven’t but achieved stage 2 English and maths are required to realize stage 2 English and maths previous to the end-point evaluation


Development from this apprenticeship is anticipated to be into an aviation operations specialist function with the choice to progress to an aviation operations supervisor function


This apprenticeship commonplace is about at stage 3


June 2018, except there’s proof of great trade change which employers agree warrants earlier modification

Crown copyright © 2022. It’s possible you’ll re-use this info (not together with logos) freed from cost in any format or medium, below the phrases of the Open Authorities Licence. Go to


Leave a Reply

Your email address will not be published. Required fields are marked *