Reference Quantity: ST0038

Particulars of ordinary

An aviation operations specialist may work in numerous aviation environments, resembling a business airport, navy base / aerodrome, heliport or different airfield. Specialist roles, all focussed across the arrival, turnaround and departure of plane and sustaining an aviation operation, will embody data, expertise and behaviours to finish advanced aviation duties and will embody supervision of others to allow compliance with laws by way of a protected, safe and efficient aviation operation. These features might embody loading and unloading of plane, air visitors management (ATC), motion of plane and automobiles airside and the administration of passengers each airside and landside. The features all work as a part of a mixed crew, inside which communication with wider colleagues and different stakeholders is crucial and the aviation operations specialist performs a key a part of a coherent operation. The core data, expertise and behaviours should be accomplished by ALL floor specialists, together with ONE of the 5 specialist features.

Core:  All aviation floor specialists should have the entire following core expertise, data and behaviours

  Data and Understanding (Comprehend it) Abilities (present it)

Well being and security laws in aviation and in relation to  personal position and organisation and learn how to monitor it

Monitor space of duty to make sure compliance with aviation laws and organisational procedures, addressing and / or reporting hazards


Necessities for sustaining aviation safety in personal space of authority and motion to soak up the occasion of a breach of safety

Guarantee aviation safety is maintained in personal space of operations e.g. difficult folks in restricted areas, recording and reporting of safety incidents

Compliance & Laws

Aviation and different relevant laws, procedures and laws regarding an aviation surroundings, and monitoring procedures inside personal space of duty

Monitor compliance with laws, procedures and laws in an aviation surroundings inside personal space of duty


Strategies of communication to make sure efficient and well timed switch of data to totally different audiences utilizing related language and format


Talk successfully throughout the working surroundings, adapting strategies and language to fulfill the state of affairs

Inter-personal expertise

Roles throughout the crew and the way these work collectively to realize the organisation’s aims, and learn how to embrace equality and inclusivity within the office

Maximise crew efficiency and meet the aims of the crew while embracing equality and inclusivity
Aviation techniques

The aviation techniques used inside personal position and learn how to function them, determine faults or errors and what remedial motion to take


Use aviation techniques successfully in personal position. Take remedial motion upon identification of faults or errors in a well timed method in the event that they happen

Disruption, incidents & emergencies


Implement and monitor emergency procedures in personal space of duty, the vary of potential incidents and disruption which will happen and the suitable motion to take


Monitor space of duty and take acceptable motion to scale back the impression of emergencies, incidents or disruption

Harmful items

Harmful items related to a variety of aviation operations and learn how to take care of them successfully in personal space of duty

Deal successfully with harmful items in personal space of duty

Aviation timescales

Key timelines for aviation operations efficiency and penalties of not assembly them

Function every stage of the aviation operations efficiency to make sure well timed plane actions

Behaviours (Reside it)

  • Embrace and promote the values of the organisation
  • Deal with crew, clients and different stakeholders courteously and respect
  • Take possession and duty of position and dealing space, together with crew members the place accountable
  • Show loyalty, integrity and accountability to the organisation
  • Decide to steady improvement of self and crew, together with enhancements to techniques and processes
  • Be vigilant and proactive in selling a protected, safe and compliant working tradition

Specialist: Aviation floor specialists should choose from ONE of the next specialist features

  • Plane dealing with
  • Plane motion
  • Fireplace fighter
  • Flight operations
  • Passenger operations

Specialist perform 1: Plane dealing with

The plane dealing with specialist takes each day management of key features and providers utilized to the plane and its envir onment on the bottom. They’ll function both as a specialist performing advanced dealing with duties or lead and supervise their crew in an plane turn- spherical perform, loading and unloading of passenger baggage and air cargo, safely and conforming to present provider/organisational requirements. Efficient choice making, communication and affect on others are necessary facets of the position, in addition to being conscious of business pressures and operational deadlines together with defending model popularity always. Performing as knowledgeable position mannequin, answerable for their actions and people of their crew, to be a superb ambassador for his or her organisation


The detailed necessities and procedures for the right motion, placement and marshalling of plane and the significance of detailed controls for mover automobiles

Safely manoeuver and place automobiles, monitoring crew to make sure right marshalling hand indicators and methods are used

Loading instruction report and balancing

The significance of the right preparation and interpretation of and conformance to loading instruction experiences (LIR) for each inbound and outbound plane, inside plane weight and stability traits, structural limitations and compartment maximums

Produce and full a  LIR/Load Sheet compliant with plane kind and inside producer’s limitations, delegate and transient groups to finish the duties outlined by the LIR and monitor their compliance and efficiency in accordance with the LIR

Load and unloadvert

The loading and unloading procedures for every type of plane in space of operation, together with maintain doorways, ground locks, nets, and inter aircraft techniques and learn how to apply the rules of restraint and handle the belongings and crew to ship an environment friendly service

Plan and put together the airside surroundings with adequate

Air Cargo Dealing with Tools (ACHE). Lead, supervise and mentor the crew in the course of the on/off load of the plane, by offering briefings, delegating duties, checking masses are safely restrained and that the method complies with the LIR

Specialist gear

The necessities and tasks of  self and crew members in checking specialised gear, together with Unit Load Units (ULDs), prior to make use of, guaranteeing protected operation and proper storage after use

Monitor and supervise crew members finishing up each day inspections previous to utilizing the specialist gear, together with ULDs, guaranteeing its protected operation and that it’s left in a protected, safe, allotted space after use


As a specialist, all facets of plane servicing/turnaround administration, pre/submit use checks of holds and all maintain locks

Exhibit/mentor and supervise the preparation and configuration the plane holds for departure


Specialist perform 2: Plane motion

An plane motion specialist is answerable for the environment friendly motion and restoration of fastened and rotary wing plane and the security of different crew members at quite a lot of airports / heliports and different touchdown platforms throughout the civil aviation and navy arenas. They take duty for crew members utilizing specialised gear to maneuver plane inside an aviation surroundings in accordance with commonplace working procedures

The operation of an airside vehicle

Briefing the crew to arrange prior to make use of airside, and procedures for protected operation of airside automobiles, together with learn how to take care of incidents or emergencies whereas working an airside automobile

Monitor crew members making ready to make use of a automobile airside, guarantee automobile operations adjust to aviation commonplace working procedures and implement the right procedures within the occasion of incidents or emergencies with an airside automobile

Function Aviation Specialist gear

The necessities and tasks of  self and crew members in checking specialised gear prior to make use of, guaranteeing protected operation and proper storage after use

Monitor and supervise crew members finishing up each day inspections previous to utilizing the specialist gear, guaranteeing its protected operation and that it’s left in a protected, safe, allotted space after use

Airaspect Marshalling

How crew put together the world and required gear previous to marshalling of plane and or automobiles, right marshalling procedures, together with the right monitoring of operation of marshalling gear and crew members

Monitor the crew to make sure right preparation of the airside surroundings for marshalling of plane and or automobiles, and monitor marshalling of plane and or automobiles in accordance with organisation’s commonplace working procedures

The protected manoeuvring of plane automobiles and personnel airside

The foundations and laws for plane, automobiles and personnel working airside and the way to make sure compliance with airport security necessities

Guarantee the principles and laws for plane , automobiles and crew members working airside are adhered to in accordance with airport security necessities, determine and report dangers and guarantee compliance consistent with organisational procedures

Specialist perform 3: Fireplace fighter

Work as a lead member on a Fireplace Service Watch and perform all related duties to agreed degree of authority resembling mainta in specialist gear and take care of incidents and emergencies of a structural and aviation nature

Save & protect endangered life

Fireplace and rescue service tasks and procedures for search and rescue operations in an aviation surroundings

Lead a search and rescue crew for casualties concerned in incidents, coordinate remedy and assist casualties concerned in incidents

Resolve aviation hearth & rescue incidents

The processes and procedures for resolving aviation hearth and rescue operational and particular service incidents

Lead the management and extinguishing of aviation fires and resolve particular service incidents, offering assist for folks concerned in an operational incident

Take duty for efficient efficiency in hearth and rescue

How you can make a optimistic contribution to the hearth and rescue operation in your organisation together with bodily health necessities, well being and security of the working surroundings each at base and when attending incidents, sustaining efficient working relationships with colleagues throughout routine duties and through incidents and persevering with to develop your expertise and data of fireside and rescue operations

Take duty for improvement of data expertise, bodily health and behaviours related to personal efficiency in a fireplace and rescue organisation, together with working with others throughout routine duties and when responding to incidents

Check, preserve and function specialist aviation firefighting gear

Check frequencies and learn how to plan, choose and test specialist firefighting gear, understanding learn how to use it in accordance with organisational coverage and learn how to file, report and rectify faults regarding the gear

Plan, choose and test specialist firefighting gear in accordance with acceptable check frequencies.

Use specialist firefighting gear in accordance with organisational coverage, file, report and rectify faults of related specialist firefighting gear

Defend surroundings from hazardous supplies

The consequences that firefighting media might have on the surroundings, and personal and the organisation’s tasks to comply with procedures for safeguarding the surroundings from the results of hazardous supplies throughout hearth and rescue incidents

Minimise harm to the surroundings from hazardous supplies and decontaminate folks and property. Assist folks concerned in an operational incident

Specialist perform 4: Flight operations

Flight operations specialists ought to present steering and management to colleagues within the flight operations crew, facilitating the graceful movement of air visitors by offering data each themselves and with the assist of crew members, to key stakeholders includ ing flight crew and air visitors controllers. They might be employed in an air visitors management tower, operations room, navy set up or in different distant areas such because the London Space and Terminal Management Centre at Swanwick in Hampshire

Support flight Operations

The position of a specialist in supporting flight operations and working situations.

How you can devise and implement related procedures within the occasion of an aviation incident / emergency

Assist and monitor crew members to gather, collate and provide data and full different duties throughout flight operations.

Devise and implement related procedures to be used within the occasion of an aviation incident/emergency

Monitor the climate in an aviation surroundings

The process to acquire climate forecasts their key options, what the info means for flight operations and the way the data should be used

Get hold of, interpret and act on climate forecasts consistent with organisational procedures , taking acceptable motion to make sure the optimum efficiency of flight operations based mostly on the report

Lowering aviation hazards

Utility of procedures for figuring out, reporting and decreasing aviation hazards, and the method for distributing pertinent data on aviation dangers

Precisely apply the procedures for figuring out, reporting and decreasing aviation hazards and distribute pertinent aviation security data to related stakeholders throughout the required timescale

Resolve multifaceted aviation points

Identification of aviation points and the totally different decisions to resolve them, together with learn how to implement essentially the most acceptable resolution, figuring out when the state of affairs has been resolved satisfactorily, and what motion to take if it has not

Establish aviation points and choose and implement essentially the most appropriate resolution, reviewing the state of affairs to make sure it has be resolved

Specialist perform 5: passenger operations

A passenger operations specialist takes each day management of key areas of the passenger journey by way of the airport. Workin g with a variety of inner and exterior stakeholders and businesses they need to present an environment friendly and efficient expertise that meets and exceeds buyer wants and maintains operational and regulatory requirements. Efficient choice making, communication and affect on others are necessary facets of the position, together with defending model popularity always

Journey documentation

How you can take care of points regarding passports, visas and different statutory or organisational journey documentation required for journey, together with procedures for and implications of constructing selections on acceptance or refusal for journey

Monitor passports, visas and different journey documentation in space of duty, coping with points as they come up by liaising with different organisations and businesses acceptable to the journey vacation spot making suggestions for motion and validation

Verify in

Operational techniques and procedures for test in and learn how to take care of test in points, together with the impression of selections made and learn how to preserve operational requirements of efficiency and buyer satisfaction

Work with test in crew, senior administration and different stakeholders as required to keep up operational requirements and business efficiency, buyer satisfaction and deal with test in points, e.g. late test ins, overbooking, complaints, extra baggage and particular requests and necessities

Gate processes

Techniques, procedures and monitoring necessities for boarding, departure and arrival of passengers

Know learn how to preserve gear and deal with failures of apparatus and processes to minimise disruption and delay

Liaise with the shopper, airline and colleagues to make sure environment friendly boarding, departure and arrival procedures assembly service requirements and aviation laws. Proactively deal with points that come up on the gate, making efficient selections to make sure a passable end result and on time departure


service and communication

How you can take care of advanced buyer wants which mayaffect the aviation operation

How you can talk to clients in difficult conditions in particular person and group conditions Perceive the procedures for service restoration

Monitor space of duty to make sure buyer satisfaction and adherence to operational requirements Talk successfully with passengers, crew and different events within the occasion of disruption, maintaining them knowledgeable of progress, actions and outcomes

Handle advanced buyer wants to make sure service requirements and particular person necessities are maintained


Employers will set their very own entry necessities with a purpose to begin on this apprenticeship

English and maths

Apprentices who haven’t but achieved degree 2 English and maths are required to realize degree 2 English and maths previous to the end-point evaluation


Development from this apprenticeship is predicted to be into an aviation operations specialist position with the choice to progress to an aviation operations supervisor position


This apprenticeship commonplace is about at degree 3


June 2018, until there’s proof of serious trade change which employers agree warrants earlier modification

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