Reference Quantity: ST0037

Particulars of ordinary

An aviation floor operative may work in a variety of environments, reminiscent of a industrial airport, navy base / aerodrome, heliport or different airfield. With 5 key specialist capabilities, all working along with one another, aviation floor operators type the groups above and under wing to make sure the environment friendly and efficient arrival, turnaround and departure of plane. On the coronary heart of the function security, safety and compliance with aviation laws focus every operator’s day after day duties. Efficient communication and crew work make sure that passenger providers, air site visitors management (ATC) and people transferring, loading, unloading and servicing a variety of plane obtain the aims of their organisation on this numerous area. The core data, abilities and behaviours have to be accomplished by ALL floor operatives, together with ONE of the 5 specialist capabilities.

Core:  All aviation floor operatives should have the entire following core abilities, data and behaviours


Knowledge and Understanding (Comprehend it)

 Skills (Present it)


Well being and security laws and laws related to the function; an aviation atmosphere and organisational procedures and the way they impression on self, others and in relation to aviation operational duties

Work consistent with organisational and authorized necessities regarding well being and security, and concentrate on, report and stop hazards in an aviation atmosphere


The methods, procedures and necessities to make sure safety of self and others in personal space of accountability

Contribute to safety of self and others in personal space of accountability e.g. in airside / landside areas

Compliance & Laws

Aviation and regulatory laws, procedures and laws regarding an aviation atmosphere, inside personal space of accountability

Adjust to all related laws, procedures and laws in an aviation atmosphere inside personal space of accountability


Tips on how to talk successfully and switch related data to individuals and find out how to choose probably the most acceptable technique of communication

Talk successfully transmitting and receiving data and recording it as required

Inter-personal abilities

Personal function throughout the crew and the way it contributes to reaching aims. Know find out how to establish and reply to people’ wants and skills in several conditions and talk with others and colleagues from a various vary of backgrounds and cultures

Work successfully as a part of a crew and with others

figuring out and responding to the wants of people, together with colleagues, different organisations or clients

Aviation methods

Establish key aviation methods utilized in personal function and find out how to function and cling to them consistent with the organisation’s procedures

Use aviation methods successfully related to personal function to attain the required consequence

Disruption,        incidents & emergencies

Emergency procedures in personal space of accountability, widespread incidents and disruption which will happen in an aviation atmosphere and the suitable motion to soak up the occasion of an incident

Take acceptable motion within the occasion of an incident, disruption or emergency, liaising with related individuals and recording actions and outcomes as required

Dangerous items

Related harmful items and find out how to cope with them successfully in personal space of accountability

Observe procedures for identification and secure dealing with of harmful items in personal space of accountability

Behaviours (Dwell it)

  • Be punctual and dependable
  • Be a optimistic function mannequin to others in perspective to work and the way it’s undertaken
  • Deal with crew, clients and different stakeholders civilly and respect
  • Stay focussed when an issue arises in order that efficient and well timed selections might be made
  • Work accountability to maintain individuals secure and operations flowing easily, complying with working practises
  • Use tools and know-how responsibly and successfully
  • Deal with others, work areas and tools with respect always
  • Show private drive to attain the imaginative and prescient and aims of the organisation
  • Deal with all duties in a peaceful and organised method

Specialist: Aviation floor operatives should exhibit ONE of the next 5 specialist capabilities

  • Plane dealing with
  • Plane motion
  • Firefighter
  • Flight operations
  • Passenger providers

Specialist operate 1: Plane dealing with

The primary function of an plane dealing with floor operative is to make sure that the total array of plane providers are accomplished accurately, together with; marshalling, chocks, floor energy, appropriate operation of decrease maintain doorways, loading and unloading passenger baggage and cargo in accordance with the plane producer and present provider/organisational laws. An plane handler have to be an efficient diligent and proactive crew member; displaying a excessive diploma of care to plane, tools and buyer items, be liable for their very own actions and to be a very good ambassador for his or her organisation.


The procedures for marshalling and controlling the motion of plane and autos, together with necessities and significance of  distance, pace, and secure positioning of an plane and autos

Successfully use the proper marshalling hand indicators and strategies required to securely place and manoeuver autos into and across the plane

Loading instruction report

The aim of a Load Instruction Report (LIR), the important thing data contained therein and why it is necessary and related to each plane motion

Accurately interpret data on a LIR and guarantee procedures inside their very own function are performed based on the report

Load and unload

A crew member’s accountability for the secure, appropriate and well timed on-load/off-load operation, and use of Unit Load Gadgets (ULD) and restraints to make sure the security and safety of hundreds

Full loading and unloading of plane safely throughout the allotted time in accordance with the LIR and organisational procedures, together with, restraint/unrestraint of a ULD and baggage nets following supervisor’s instruction

Specialist    tools, together with unit load system serviceability

The necessities for, and operation of, specialist tools and autos used on and across the plane , together with the necessity for serviceable Unit Load Gadgets (ULDs), to stop harm to the plane, baggage and cargo and personal accountability as a part of the crew

Establish the proper specialist tools that’s required for particular functions on, at and across the plane to attain the specified consequence, together with serviceability verify of ULDs and report on each serviceability and defects in accordance with organisational procedures


Personal function in plane servicing/turnaround administration, plane providers, pre/put up use checks of holds and all maintain locks

Establish the providers required to facilitate an plane arrival, departure or turnaround and put together/configure plane holds for departure

Specialist operate 2: Plane motion

An plane motion operative acts as a crew member within the secure and environment friendly motion and restoration of fastened and rotary-wing plane at a wide range of airports/ heliports and different touchdown platforms throughout the civil aviation and navy arenas.  They undertake duties as crew members utilizing specialised tools to maneuver plane inside an aviation atmosphere in accordance with customary working procedures.

Function aviation  specialist tools

  • Personal duties for checking specialised plane motion tools prior to make use of, find out how to function specialist tools safely and guarantee it’s left in its allotted space on completion of use based on the organisation’s procedures
  • Conduct repeatedly scheduled inspections previous to utilizing aviation specialist tools, function tools in accordance with customary working procedures and guarantee it’s saved in a secure safe method after use

Pushback plane

  • Procedures and processes for pushing again an plane throughout the duties of personal function
  • Observe the proper procedures for getting ready to, and pushing again an plane

Tow plane

  • The organisation’s procedures and processes for towing an plane throughout the duties of personal function
  • Observe appropriate procedures to organize for and when towing plane

Making certain a hazard-free airside atmosphere

  • Decreasing dangers and hazards from working plane and autos airside and what procedures and processes are used to cope with an airside emergency
  • Work with the crew in decreasing the dangers and hazards from working plane and autos airside, implementing procedures and processes to cope with an airside emergency

Specialist operate 3: Firefighter

Work as a member on a Hearth Service Watch and as a part of a crew to hold out all related duties reminiscent of keep ing specialist tools and cope with incidents and emergencies of a structural and aviation nature.

Save & protect endangered life

  • Required procedures and duties of personal function to assist search, rescue and operations, together with casualty care throughout an operational incident
  • As a crew member, conduct a search and rescue of life, present remedy, and assist casualties concerned in incidents

Resolve hearth & rescue aviation incidents

  • As a crew member, the procedures and processes for resolving aviation hearth and rescue operational incidents and particular service incidents
  • Work as half of a fireplace and rescue crew to regulate and extinguish aviation fires and particular service incidents, supporting the individuals concerned

Drive hearth service autos airside

  • Tips on how to put together a hearth service assist car for airside use and guidelines and laws relevant to airside driving
  • Put together a hearth car for airside use and drive a hearth service assist car airside in a secure method, following relevant guidelines and laws

Take a look at, keep and function specialist rescue tools

  • Tips on how to choose, verify and use specialist firefighting tools in accordance with organisational coverage, together with the process to file and report faults when recognized
  • Choose, verify and use specialist firefighting tools in accordance with organisational coverage, recording and reporting faults if recognized

Defend the atmosphere from hazardous supplies

  • Tips on how to arrange and perform decontamination of hazardous supplies following procedures acceptable to the chance recognized
  • Work as half of a fireplace and rescue crew to arrange and perform decontamination procedures acceptable to the chance, together with the decontamination of individuals

Specialist operate 4: Flight operations

Flight operations floor operatives present flight crew and air site visitors controllers with the knowledge required to facilitate the sleek stream of air site visitors safely and expeditiously. This will happen in each an air site visitors management tower and an operations room. They will also be employed in different distant areas such because the London Space and Terminal Management Centre at Swanwick in Hampshire.

Help Aviation Operations

  • The duties of a crew member when gathering and collating data regarding  aviation operations, what needs to be disseminated to whom and the way to answer pressing incidents
  • Acquire and collate related aviation data required by personal function and talk it in accordance with customary working procedures, responding to pressing incidents

Function Aviation Specialist tools

  • A crew member’s accountability for checking specialised tools prior to make use of, its secure operation and leaving it within the allotted space, in acceptable situation on completion of use
  • Conduct day by day inspections previous to utilizing the specialist tools in accordance with personal function, function it in accordance with customary working procedures and guarantee it’s left in a secure, safe method in its allotted space

Making certain a hazard-free airside atmosphere

  • How the crew identifies and reduces the dangers and hazards regarding the operation of plane and autos airside, together with the procedures and processes used when responding to an airside emergency
  • Work as a part of a crew to establish and scale back dangers and hazards regarding the operation of plane and autos airside and when implementing processes and procedures when responding to an airside emergency

Function aviation IT tools

  • Aviation Data Expertise (IT) tools and software program, together with related safety protocols
  • Use IT tools successfully in an aviation atmosphere, guaranteeing adherence to safety and organisational laws and necessities

Specialist operate 5: Passenger providers

The primary function of a passenger operative is to help clients in reaching a seamless journey expertise by way of the airport on departure and arrival. With a key function in buyer interplay, the passenger providers operative assists clients at check-in, gates, boarding, departure and arrivals. Buyer expertise have to be a key focus to satisfy and exceed expectations while sustaining operational and regulatory requirements, and appearing as an envoy for the corporate, provider and / or airport.

Journey documentation

  • The necessities for and traits of passports, visas and different statutory or organisational journey documentation and find out how to learn and ensure their validity for acceptance to journey
  • Establish and scrutinise journey documentation required to satisfy buyer, organisation and authorized necessities for journey and report anomalies to the passenger and line supervisor in accordance with related laws


  • The organisation’s check-in course of and procedures  to satisfy all laws relevant to passengers, specifically information safety insurance policies
  • Work as a crew member to accurately check-in all booked passengers and baggage in accordance with the organisation’s aviation and IT methods and procedures

Gate processes

  • The function of a crew member within the boarding, departure and arrival course of, together with premium providers reminiscent of lounge entry and precedence boarding and the operation of specialized tools for boarding, arrivals, and passenger motion
  • Successfully talk to passengers utilizing the general public tackle and IT methods, and perform the boarding capabilities, guaranteeing correct headcounts and safety and pre-boarding briefs and passenger dealing with duties; talk with flight crew concerning buyer and different necessities

Customer support and communication

  • Perceive absolutely the significance of communications and customer support to the organisation, together with compliance with passenger associated Air Transport Safety (ATS) necessities and procedures for landside/airside security of passengers and employees
  • Be well mannered, useful and buyer focussed while sustaining customer support requirements, processing passengers with restricted motion (PRMs) and guaranteeing compliance with laws and industrial operations


Employers will set their very own entry necessities with a purpose to begin on this apprenticeship


Primarily based on the entry necessities set by the employer the minimal and typical period for this apprenticeship is 12 months

English and maths

Apprentices who haven’t but achieved stage 1 English and maths are required to attain stage 1 English and maths and take the take a look at for stage 2 previous to completion of the apprenticeship. Apprentices who’ve achieved stage 1 English and maths, however not but achieved stage 2, previous to commencing the apprenticeship are required to take the take a look at for stage 2 previous to finishing the apprenticeship


Development from this apprenticeship is predicted to be right into a floor operator’s function with the potential to grow to be an aviation operations specialist function


This apprenticeship customary is ready at stage 2


June 2018, until there may be proof of great trade change which employers agree warrants earlier modification

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