Guarantee every stage of meals and beverage service meets enterprise / model normal, together with, for instance, buyer arrival, provision of knowledge, selling menu and different objects, taking and processing orders, serving food and drinks and taking funds. Meals and beverage service should be demonstrated in no less than one meals service type, corresponding to desk service, counter service, room service or convention and banqueting
Know a wide range of alcoholic drinks, their primary traits, data required for the client, gear required to retailer, put together and serve them and storage circumstances required for optimum high quality
Plus specialist data from one in all wine service, beer / cask ale or cocktails / mixology under
Present correct data on alcoholic drinks, put together, serve and retailer alcoholic drinks within the appropriate method and use specialist gear for making ready and serving alcoholic drinks appropriately
Plus specialist abilities from one in all wine service, beer / cask ale, or cocktails / mixology under
Wine service: Know a wide range of wine types and well-liked grape varieties, their primary traits, primary wine and meals pairing in step with the menu, data that may assist inform clients, gear required to retailer and serve wines and circumstances required for optimum wine high quality
Wine service: Present correct data on the wine menu, make primary suggestions to clients based mostly on menu, serve and retailer wine within the appropriate method and use specialist gear for making ready and serving wine appropriately
Beer / Cask Ale: Know a wide range of beers, together with bottled, keg and cask ales, their traits, primary meals pairing in step with the menu, data that may assist inform clients, the gear required to retailer and serve them and circumstances required for optimum high quality and the proper cellar procedures and circumstances
Beer / Cask Ale: Present correct data on beers, together with bottled, keg and cask ales; make suggestions to clients based mostly on menu, serve and retailer beer and cask ales within the appropriate method and use specialist gear appropriately. Assist be certain that the proper cellar circumstances are maintained to protect the standard of the beer / cask ale
Cocktails / Mixology: Know the principle classes of cocktails, together with frequent base components, strategies of making ready and serving them, how components and gear needs to be saved and data that may assist inform clients
Cocktails / Mixology: Present correct data on the cocktail menus to clients, put together cocktails utilizing a variety of components and strategies and regulate the cocktail to clients’ style and choice. Guarantee components are saved appropriately and use specialist gear appropriately
Know the principle classes and forms of cold and hot drinks particularly espresso, and the strategies of making ready and serving them. Understand how totally different components needs to be saved, and the origins key components. Establish specialist gear, and know the best way to use it appropriately and maintain it clear and hygienic
Present correct data on cold and hot drinks, show the best way to make a wide range of merchandise, observe buyer necessities for power and flavour, guarantee components are saved appropriately and use specialist gear appropriately
Know the best way to carry out primary meals processing duties corresponding to preparation, cooking and regeneration of meals in step with enterprise / model specs and determine the best way to observe kitchen procedures to take care of meals security and high quality. Know the best way to keep glorious requirements of hygiene and the best way to use gear appropriately and retailer meals safely
Carry out primary cleansing, washing up, meals processing, preparation, regeneration and cooking duties following line with the kitchen procedures and keep meals security and high quality (primary meals processing and preparation consists of for instance sandwiches, bar snacks, gentle bites, compiling desserts, toasted objects)
Concierge and visitor providers
Know native and nationwide data or the place to entry it and the number of providers obtainable to clients. Know the method for procurement of extra services and products with a purpose to meet buyer wants and the enterprise requirements and procedures for room service and recognise the significance of following them.
Meet and greet clients, coordinate with suppliers of visitor providers and different organisations and supply data that help clients’ expertise, promote providers corresponding to valet parking and shops or transfers clients’ baggage, guide exterior / extra providers and supply a hyperlink between the client and all departments throughout the enterprise
Home-Protecting
Know the best way to clear and keep a wide range of areas and supplies and perceive the significance of accountability utilizing cleansing gear, methods, chemical substances and brokers, and making certain that the looks of rooms and exterior areas meet the enterprise / model normal
Clear and keep bedrooms and public areas together with furnishings, fixtures and fittings, smooth and laborious flooring; determine and report upkeep wants and test that outcomes of labor meet the companies / model requirements for presentation
Reception
Know enterprise procedures for delivering reception operations and perceive the necessities for processing private and delicate knowledge; determine inside clients and their wants and the way they feed into the operation. Know the merchandise, amenities and providers of the entire enterprise and the best way to talk these to clients, workers and guests
Welcome clients and supply a broad vary of related data regarding the enterprise. Help an environment friendly test in / take a look at service for patrons, reply enquiries and take reservations and bookings nose to nose, on the phone or on- line. Be the hyperlink between guests, workers and visitors
Reservations
Perceive the best way to take particular person and group lodging or occasion reservations in step with enterprise / model normal. Know the pricing coverage of the organisation and the way this ensures efficient yield administration. Perceive necessities for processing private and delicate knowledge
Take and course of reservations and negotiate charges in step with personal authority. Guarantee reservations observe organisation’s yield administration coverage. Help the crew to plan occasions, present clients the amenities of the enterprise and supply data on the standard process for working occasions
Convention and Occasions Operations
Perceive the best way to adapt method and communication with the client relying on the character of their go to and occasion for instance the distinction in method for a marriage get together or a enterprise. Understand how and the place to safe sources and personal authority to take action, in step with the organisations procedures.
Help the supply of a wide range of occasions in keeping with the enterprise / model normal. Co-ordinate with clients’, suppliers and crew members, making certain the appropriate sources are in place to satisfy the occasion temporary.
