Reference Quantity: ST0193

Particulars of ordinary

Occupation profile:

Enchancment Technicians are liable for supply and training of enchancment exercise inside an space of accountability, typically related to Lean and Six Sigma methodologies. They are often discovered throughout all trade sectors and capabilities together with automotive, banking, engineering, meals merchandise, IT, property, retail, telecoms Native and County Councils, NHS, Voluntary / Charity, Utilities, Prescription drugs, Insurance coverage, Hospitality and so on. 

Usually, Technicians work as a member of an operational crew to resolve issues – stopping re-occurrence, partaking others in points affecting them and to help the advance of efficiency. Typical actions embody:

  • Partaking crew members within the identification of enchancment alternatives and related countermeasures and controls
  • Initiating and facilitating enchancment actions via to confirmed decision
  • Offering native experience in enterprise enchancment strategies and fundamental instruments to crew

There are a selection of job titles related to the occupation, these embody, however aren’t restricted to: Enterprise Enchancment Co-ordinator, Steady Enchancment Govt, Course of Technician, Operational Excellence/Lean Engineer, Lean Six Sigma Yellow belt and High quality Management Analyst, Environmental Compliance Technician, Environmental Development Oversight, Environmental Well being and Security Inspector, and Transportation Planner.

Inexperienced job titles: Transportation sustainability enchancment planner, Environmental enchancment compliance technician and Environmental enchancment well being and security inspector 

Enchancment Technicians have the Data of:

  • Compliance: Legislative and buyer compliance necessities together with atmosphere and well being and security
  • Workforce formation & management: Enchancment crew roles and duties in a change atmosphere
  • Self-development: Completely different sources for information improvement
  • Challenge administration: Challenge constitution, Gantt chart, reporting documentation, Purple Amber Inexperienced (RAG) standing, communication (verbal and non-verbal channels) and implementation plans
  • Change administration: Roles of the supervisor and chief inside change. Influencing, reinforcement and training ideas
  • Rules & strategies: Six Sigma ideas per ISO13053 (Worldwide Organisation for Standardisation), interim containment actions, Lean ideas
  • Challenge choice & scope: Choice matrix, scoping tree
  • Downside definition: Exploratory information evaluation, information assortment planning, downside and objective statements
  • Course of mapping & evaluation: Provider Enter Course of Output Buyer (SIPOC), course of mapping, worth and waste evaluation, efficiency metrics – discrete information
  • Knowledge acquisition for evaluation: Knowledge stratification, sampling idea, information sorts, variation sorts and sources, information assortment instruments, operational definition and ideas of measurement error
  • Fundamental statistics & measures: Management charts – discrete information
  • Course of functionality & efficiency: Functionality evaluation – steady information
  • Root trigger evaluation: Histograms
  • Experimentation: Lively evaluation versus one issue at a time, Plan Do Test Act
  • Identification & prioritisation: Brainstorming, choice standards
  • Sustainability & management: Course of

Enchancment Technicians have the next Expertise inside the context of their very own organisation to:

  • Compliance: Work in accordance with organisational controls and statutory laws
  • Communication: Share enchancment progress via acceptable reporting
  • Challenge administration: Plan, handle and implement enchancment actions. Determine and help administration of dangers. Develop the enterprise case for enchancment exercise and implementation
  • Change administration: Interact via communications. Reinforce – positively and negatively. Successfully coach friends
  • Rules and strategies: Use a structured technique and acceptable enchancment instruments partaking with subject material specialists to ship enterprise advantages
  • Challenge choice and Scoping: Determine and scope enchancment initiatives and set up clear measurable goals
  • Downside definition: Develop an issue/alternative assertion supported by validated information
  • Voice of the client: Apply strategies to determine prospects, their necessities and translate these to metrics
  • Course of mapping & evaluation: Apply course of mapping instruments to visualise processes, analyse course of efficiency establishing key insights for efficiency enchancment
  • Lean instruments: Apply strategies akin to identification and removing of 8 wastes, 5S (Type, Shine, Set, Standardise, Maintain), normal work, kaizen, visible shows and controls, error proofing, preventative upkeep
  • Knowledge acquisition for evaluation: Develop information assortment plan and validated measurement processes to grasp efficiency
  • Fundamental statistics & measures: Set up patterns and tendencies in information over time utilizing tally, pie, run/pattern and pareto charts
  • Knowledge analysis-statistical strategies: Determine widespread and particular trigger variation
  • Course of functionality & efficiency: Analyse product/course of efficiency utilizing good high quality information
  • Root trigger evaluation: Use trigger and impact diagrams, strategy of 5 whys and graphical evaluation to grasp and confirm root causes
  • Identification & prioritisation: Determine and prioritise enchancment options
  • Benchmarking: Recognise the worth of sharing greatest observe
  • Sustainability & management: Create management and response plans with detection measures, determine alternatives to embed adjustments to leverage profit to the enterprise.

Enchancment Technicians exhibit the next Behaviours:

  • Drive for outcomes: Clear dedication for figuring out alternatives and delivering enhancements, pays consideration to element
  • Workforce-working: Helps when requested, works successfully in a various crew, considers impression of personal actions on others, motivates friends
  • Professionalism: Acts in an ethical, authorized and socially acceptable method, aligns behaviours to the organisations values, trusted to engaged on personal when acceptable
  • Steady improvement: Acts upon suggestions, displays on efficiency and has a want for studying
  • Secure working: Ensures security of self and others, challenges security


Usually 14-18 months

Entry necessities:

Particular person employers will set their very own entry necessities


Both earlier than or through the apprenticeship, apprentices shall be required to realize degree 2 {qualifications} in English and arithmetic previous to taking the top level evaluation


Stage 3


After 3 years

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