Reference Quantity: ST0384

Particulars of ordinary


A workforce chief/supervisor is a primary line administration position, with operational/mission duties or duty for managing a workforce to ship a clearly outlined consequence. They supply path, directions and steerage to make sure the achievement of set objectives. Working within the personal, public or third sector and in all sizes of organisation, particular duties will differ, however the data, expertise and behaviours wanted would be the similar regardless of the position.

Key duties are more likely to embody supporting, managing and growing workforce members, managing tasks, planning and monitoring workloads and sources, delivering operational plans, resolving issues, and constructing relationships internally and externally.

Typical job titles: 

Supervisor, Group Chief, Mission Officer, Shift Supervisor, Foreperson, and Shift Supervisor.

Entry Necessities

The entry requirement for this apprenticeship will likely be determined by every employer, however could sometimes be 5 GCSEs at Grade C or increased.

Necessities: Data, Expertise and Behaviours


What is required (by formal studying and utilized in accordance with enterprise surroundings)

Interpersonal excellence – managing folks and growing relationships

Main Folks

Perceive completely different management types and the advantages of teaching to assist folks and enhance efficiency. Perceive organisational cultures, equality, variety and inclusion.

Managing Folks

Perceive folks and workforce administration fashions, together with workforce dynamics and motivation strategies. Perceive HR programs and authorized necessities, and efficiency administration strategies together with setting objectives and aims, conducting value determinations, reviewing efficiency, absence administration, offering constructive suggestions, and recognising achievement and good behaviour.

Constructing Relationships

Perceive approaches to buyer and stakeholder relationship administration, together with emotional intelligence and managing battle. Know tips on how to facilitate cross workforce working to assist supply of organisational aims.


Perceive completely different types of communication and their software. Know tips on how to chair conferences, maintain difficult conversations, present constructive suggestions and perceive tips on how to elevate issues.

Organisational Efficiency – delivering outcomes

Operational Administration

Perceive how organisational technique is developed. Know tips on how to implement operational/workforce plans and handle sources and approaches to managing change inside the workforce. Perceive information administration, and the usage of completely different applied sciences in enterprise.

Mission Administration

Perceive the mission lifecycle and roles. Know tips on how to ship a mission together with: managing sources, figuring out dangers and points, utilizing related mission administration instruments.


Perceive organisational governance and compliance, and tips on how to ship Worth for Cash. Know tips on how to monitor budgets to make sure efficiencies and that prices don’t overrun.

Personal Effectiveness – managing self

Consciousness of Self

Know tips on how to be self-aware and perceive unconscious bias and inclusivity. Perceive studying types, suggestions mechanisms and tips on how to use emotional intelligence

Administration of Self

Perceive time administration strategies and instruments, and tips on how to prioritise actions and approaches to planning

Determination Making

Perceive drawback fixing and resolution making strategies, and tips on how to analyse information to assist resolution making.


What is required (acquired and demonstrated by steady skilled improvement)

Interpersonal excellence – managing folks and growing relationships

Main Folks

Capable of talk organisation technique and workforce function, and adapt fashion to swimsuit the viewers. Assist the event of the workforce and folks by teaching, position modelling values and behaviours, and managing change successfully.

Managing Folks

Capable of construct a high-performing workforce by supporting and growing people, and motivating them to realize. Capable of set operational and private objectives and aims and monitor progress, offering clear steerage and suggestions.



Constructing belief with and throughout the workforce, utilizing efficient negotiation and influencing expertise, and managing any conflicts. Capable of enter to discussions and supply suggestions (to workforce and extra extensively), and establish and share good follow throughout groups. Constructing relationships with prospects and managing these successfully.


Capable of talk successfully (verbal, written, digital), chair conferences and current to workforce and administration. Use of energetic listening and provision of constructive suggestions.

Organisational Efficiency – delivering outcomes

Operational Administration

Capable of talk organisational technique and ship towards operational plans, translating objectives into deliverable actions for the workforce, and monitoring outcomes. Capable of adapt to vary, figuring out challenges and options.  Capacity to organise, prioritise and allocate work, and successfully use sources. Capable of collate and analyse information, and create reviews.

Mission Administration

Capable of organise, handle sources and threat, and monitor progress to ship towards the mission plan.  Capacity to make use of related mission administration instruments, and take corrective motion to make sure profitable mission supply.


Making use of organisational governance and compliance necessities to make sure efficient funds controls.

Personal Effectiveness – managing self


Capable of replicate on personal efficiency, search suggestions, perceive why issues occur, and make well timed adjustments by making use of studying from suggestions acquired.

Administration of Self

Capable of create an efficient private improvement plan, and use time administration strategies to handle workload and stress.

Determination Making

Use of efficient drawback fixing strategies to make selections referring to supply utilizing info from the workforce and others, and in a position to escalate points when required.


What is required (developed and exhibited within the office)

Takes duty

Drive to realize in all facets of labor. Demonstrates resilience and accountability.

Willpower when managing troublesome conditions.


Open, approachable, genuine, and in a position to construct belief with others.  Seeks views of others.


Versatile to the wants of the organisation. Is artistic, revolutionary and enterprising when in search of options to enterprise wants. Optimistic and adaptable, responds properly to suggestions and want for change.


Units an instance, and is truthful, constant and neutral.  Open and sincere. Operates inside organisational values


Sometimes this apprenticeship will take 12 – 18 months


Apprentices with out degree 2 English and Maths might want to obtain this degree previous to taking the end-point evaluation.


On completion, apprentices could select to register as Affiliate members with the Chartered Administration Institute and/or the Institute of Management & Administration, to assist their skilled profession improvement and development.


Degree 3.

Review date

This normal must be reviewed inside three years of its approval.

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