Reference Quantity: ST0384

Particulars of normal


A Workforce chief or ​supervisor is a primary line administration position, with operational and undertaking duties or accountability for managing a crew to ship a clearly outlined final result. They supply course, directions and steerage to make sure the achievement of set objectives. Working within the personal, public or third sector and in all sizes of organisation, particular duties will range, however the information, abilities and behaviours wanted would be the similar regardless of the position.

Key duties are prone to embrace supporting, managing and creating crew members, managing initiatives, planning and monitoring workloads and sources, delivering operational plans, resolving issues, and constructing relationships internally and externally.

Typical job titles: 

Supervisor, Workforce chief, Mission officer, Shift supervisor, Foreperson, and Shift supervisor.

Entry necessities

The entry requirement for this apprenticeship will probably be determined by every employer, however might sometimes be 5 GCSEs at Grade C or greater.

Necessities: information, abilities and behaviours


What is required (by way of formal studying and utilized in accordance with enterprise surroundings)

Interpersonal excellence – managing individuals and creating relationships

Main individuals

Perceive totally different management types and the advantages of teaching to help individuals and enhance efficiency. Perceive organisational cultures, equality, range and inclusion.

Managing individuals

Perceive individuals and crew administration fashions, together with crew dynamics and motivation strategies. Perceive HR techniques and authorized necessities, and efficiency administration strategies together with setting objectives and aims, conducting value determinations, reviewing efficiency, absence administration, offering constructive suggestions, and recognising achievement and good behaviour.

Constructing relationships

Perceive approaches to buyer and stakeholder relationship administration, together with emotional intelligence and managing battle. Know learn how to facilitate cross crew working to help supply of organisational aims.


Perceive totally different types of communication and their software. Know learn how to chair conferences, maintain difficult conversations, present constructive suggestions and perceive learn how to elevate considerations.

Organisational efficiency – delivering outcomes

Operational administration

Perceive how organisational technique is developed. Know learn how to implement operational and crew plans and handle sources and approaches to managing change inside the crew. Perceive information administration, and using totally different applied sciences in enterprise.

Mission administration

Perceive the undertaking lifecycle and roles. Know learn how to ship a undertaking together with: managing sources, figuring out dangers and points, utilizing related undertaking administration instruments.


Perceive organisational governance and compliance, and learn how to ship Worth for Cash. Know learn how to monitor budgets to make sure efficiencies and that prices don’t overrun.

Personal effectiveness – managing self

Consciousness of self

Know learn how to be self-aware and perceive unconscious bias and inclusivity. Perceive studying types, suggestions mechanisms and learn how to use emotional intelligence

Administration of self

Perceive time administration strategies and instruments, and learn how to prioritise actions and approaches to planning

Determination making

Perceive drawback fixing and resolution making strategies, and learn how to analyse information to help resolution making.


What is required (acquired and demonstrated by way of steady skilled improvement)

Interpersonal excellence – managing individuals and creating relationships

Main individuals

In a position to talk organisation technique and crew function, and adapt model to swimsuit the viewers. Assist the event of the crew and other people by way of teaching, position modelling values and behaviours, and managing change successfully.

Managing individuals

In a position to construct a high-performing crew by supporting and creating people, and motivating them to realize. In a position to set operational and private objectives and aims and monitor progress, offering clear steerage and suggestions.



Constructing belief with and throughout the crew, utilizing efficient negotiation and influencing abilities, and managing any conflicts. In a position to enter to discussions and supply suggestions (to crew and extra extensively), and determine and share good observe throughout groups. Constructing relationships with prospects and managing these successfully.


In a position to talk successfully (verbal, written, digital), chair conferences and current to crew and administration. Use of energetic listening and provision of constructive suggestions.

Organisational efficiency – delivering outcomes

Operational administration

In a position to talk organisational technique and ship in opposition to operational plans, translating objectives into deliverable actions for the crew, and monitoring outcomes. In a position to adapt to alter, figuring out challenges and options.  Capability to organise, prioritise and allocate work, and successfully use sources. In a position to collate and analyse information, and create experiences.

Mission administration

In a position to organise, handle sources and threat, and monitor progress to ship in opposition to the undertaking plan.  Capability to make use of related undertaking administration instruments, and take corrective motion to make sure profitable undertaking supply.


Making use of organisational governance and compliance necessities to make sure efficient funds controls.

Personal effectiveness – managing self


In a position to replicate on personal efficiency, search suggestions, perceive why issues occur, and make well timed modifications by making use of studying from suggestions acquired.

Administration of self

In a position to create an efficient private improvement plan, and use time administration strategies to handle workload and stress.

Determination making

Use of efficient drawback fixing strategies to make choices regarding supply utilizing data from the crew and others, and in a position to escalate points when required.


What is required (developed and exhibited within the office)

Takes accountability

Drive to realize in all features of labor. Demonstrates resilience and accountability.

Dedication when managing tough conditions.


Open, approachable, genuine, and in a position to construct belief with others.  Seeks views of others.


Versatile to the wants of the organisation. Is artistic, modern and enterprising when in search of options to enterprise wants. Constructive and adaptable, responds effectively to suggestions and want for change.


Units an instance, and is honest, constant and neutral.  Open and sincere. Operates inside organisational values


Sometimes this apprenticeship will take 12 – 18 months


Apprentices with out degree 2 English and maths might want to obtain this degree previous to taking the end-point evaluation.


On completion, apprentices might select to register as Affiliate Members with the Chartered Administration Institute and/or the Institute of management and administration, to help their skilled profession improvement and development.


Stage 3.

Review date

This commonplace needs to be reviewed inside three years of its approval.

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