Reference Quantity: ST0385

Particulars of normal


An operations/departmental supervisor is somebody who manages groups and/or tasks, and attaining operational or departmental objectives and goals, as a part of the supply of the organisations technique. They’re accountable to a extra senior supervisor or enterprise proprietor. Working within the personal, public or third sector and in all sizes of organisation, particular duties and job titles will differ, however the information, abilities and behaviours wanted would be the similar. Key duties might embody creating and delivering operational plans, managing tasks, main and managing groups, managing change, monetary and useful resource administration, expertise administration, teaching and mentoring. Roles might embody: Operations Supervisor, Regional Supervisor, Divisional Supervisor, Division Supervisor and specialist managers.

Typical job titles:

Typical job titles: Operations supervisor, Regional supervisor, Divisional supervisor, Division supervisor and Specialist managers 

Entry Necessities

The entry requirement for this apprenticeship will probably be determined by every employer, however might sometimes be 5 GCSEs at Grade C or greater.

Requirements: Data, Abilities and Behaviours


What is required (by way of formal studying and utilized in response to enterprise atmosphere)

Organisational Efficiency – delivering outcomes

Operational Administration

Perceive operational administration approaches and fashions, together with creating plans to ship goals and setting KPIs. Perceive enterprise improvement instruments (eg SWOT), and approaches to steady enchancment. Perceive operational enterprise planning strategies, together with the right way to handle assets, improvement of gross sales and advertising plans, setting targets and monitoring efficiency. Data of administration techniques, processes and contingency planning. Perceive the right way to provoke and handle change by figuring out obstacles and know the right way to overcome them. Perceive knowledge safety and administration, and the efficient use of expertise in an organisation.

Challenge Administration

Know the right way to arrange and handle a undertaking utilizing related instruments and strategies, and perceive course of administration. Perceive approaches to danger administration.


Perceive enterprise finance: the right way to handle budgets, and monetary forecasting.

Interpersonal Excellence – managing individuals and growing relationships

Main Individuals

Perceive totally different management types, the right way to lead a number of and distant groups and handle workforce leaders. Know the right way to encourage and enhance efficiency, supporting individuals utilizing teaching and mentoring approaches. Perceive organisational cultures and variety and their impression on main and managing change. Know the right way to delegate successfully.

Managing Individuals

Know the right way to handle a number of groups, and develop excessive performing groups. Perceive efficiency administration strategies, expertise administration fashions and the right way to recruit and develop individuals.

Constructing Relationships

Perceive approaches to associate, stakeholder and provider relationship administration together with negotiation, influencing, and efficient networking. Data of collaborative working strategies to allow supply by way of others and the right way to share finest apply. Know the right way to handle battle in any respect ranges.


Perceive interpersonal abilities and totally different types of communication and strategies (verbal, written, non-verbal, digital) and the right way to apply them appropriately.

Personal Effectiveness – managing self

Self -Consciousness

Perceive personal impression and emotional intelligence. Perceive totally different and studying and behavior types.

Administration of Self

Perceive time administration strategies and instruments, and the right way to prioritise actions and using totally different approaches to planning, together with managing a number of duties.

Determination Making

Perceive drawback fixing and resolution making strategies, together with knowledge evaluation.

Perceive organisational values and ethics and their impression on resolution making.


What is required (acquired and demonstrated by way of steady skilled improvement)

Organisational Efficiency – delivering outcomes

Operational Administration

In a position to enter into strategic planning and create plans in step with organisational goals.

Help, handle and talk change by figuring out obstacles and overcoming them. Show industrial consciousness, and in a position to determine and form new alternatives. Creation and supply of operational plans, together with setting KPIs, monitoring efficiency in opposition to plans. Producing studies, offering administration info primarily based on the collation, evaluation and interpretation of information.

Challenge Administration

Plan, organise and handle assets to ship required outcomes. Monitor progress, and determine danger and their mitigation. In a position to make use of related undertaking administration instruments.


In a position to monitor budgets and supply studies, and take into account monetary implications of choices and modify method/suggestions accordingly.

Interpersonal Excellence – managing individuals and growing relationships

Main Individuals

In a position to talk organisational imaginative and prescient and objectives and the way these to use to groups.

Help improvement by way of teaching and mentoring, and allow and assist excessive efficiency working. In a position to assist the administration of change throughout the organisation.

Managing Individuals

In a position to handle expertise and efficiency. Develop, construct and encourage groups by figuring out their strengths and enabling improvement throughout the office. In a position to delegate and allow supply although others.

Constructing Relationships

In a position to construct belief, and use efficient negotiation and influencing abilities and handle battle.

In a position to determine and share good apply, and work collaboratively with others each inside and outdoors of the organisation. Use of specialist recommendation and assist to ship in opposition to plans.


In a position to talk successfully (verbal, non-verbal, written, digital) and be versatile in communication type. In a position to chair conferences and current utilizing a spread of media. Use of energetic listening, and in a position to problem and provides constructive suggestions.

Personal Effectiveness – managing self


In a position to mirror on personal efficiency, working type and its impression on others.

Administration of Self

In a position to create a private improvement plan.  Use of time administration and prioritisation strategies.

Determination Making

In a position to undertake crucial evaluation and analysis to assist resolution making Use of efficient drawback fixing strategies


What is required (developed and exhibited within the office)

Takes accountability

Drive to attain in all facets of labor. Demonstrates resilience and accountability.

Willpower when managing tough conditions.  Seeks new alternatives.


Open, approachable, genuine, and in a position to construct belief with others.  Seeks the views of others and values variety.


Versatile to the wants of the organisation. Is artistic, revolutionary and enterprising when searching for options to enterprise wants. Constructive and adaptable, responding properly to suggestions and want for change. Open to new methods of working.


Units an instance, and is truthful, constant and neutral. Open and sincere. Operates inside organisational values


Sometimes this Apprenticeship will take 2 ½  years.


Apprentices with out degree 2 English and Maths might want to obtain this degree previous to taking the end-point evaluation.


On completion, apprentices can register as full members with the Chartered Administration Institute and/or the Institute of Management & Administration, and people with 3 years’ of administration expertise can apply for Chartered Supervisor standing by way of the CMI.


Stage 5.

Review date

This commonplace needs to be reviewed inside three years of its approval.


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