Reference Quantity: ST0384

Particulars of normal


A staff chief/supervisor is a primary line administration position, with operational/mission tasks or duty for managing a staff to ship a clearly outlined consequence. They supply course, directions and steering to make sure the achievement of set targets. Working within the non-public, public or third sector and in all sizes of organisation, particular tasks will differ, however the information, expertise and behaviours wanted would be the similar regardless of the position.

Key tasks are more likely to embrace supporting, managing and creating staff members, managing tasks, planning and monitoring workloads and sources, delivering operational plans, resolving issues, and constructing relationships internally and externally.

Typical job titles: 

Supervisor, Staff Chief, Venture Officer, Shift Supervisor, Foreperson, and Shift Supervisor.

Entry Necessities

The entry requirement for this apprenticeship will likely be determined by every employer, however might usually be 5 GCSEs at Grade C or increased.

Necessities: Information, Abilities and Behaviours


What is required (by way of formal studying and utilized in line with enterprise surroundings)

Interpersonal excellence – managing folks and creating relationships

Main Folks

Perceive totally different management kinds and the advantages of teaching to assist folks and enhance efficiency. Perceive organisational cultures, equality, range and inclusion.

Managing Folks

Perceive folks and staff administration fashions, together with staff dynamics and motivation strategies. Perceive HR techniques and authorized necessities, and efficiency administration strategies together with setting targets and targets, conducting value determinations, reviewing efficiency, absence administration, offering constructive suggestions, and recognising achievement and good behaviour.

Constructing Relationships

Perceive approaches to buyer and stakeholder relationship administration, together with emotional intelligence and managing battle. Know easy methods to facilitate cross staff working to assist supply of organisational targets.


Perceive totally different types of communication and their utility. Know easy methods to chair conferences, maintain difficult conversations, present constructive suggestions and perceive easy methods to elevate considerations.

Organisational Efficiency – delivering outcomes

Operational Administration

Perceive how organisational technique is developed. Know easy methods to implement operational/staff plans and handle sources and approaches to managing change throughout the staff. Perceive knowledge administration, and using totally different applied sciences in enterprise.

Venture Administration

Perceive the mission lifecycle and roles. Know easy methods to ship a mission together with: managing sources, figuring out dangers and points, utilizing related mission administration instruments.


Perceive organisational governance and compliance, and easy methods to ship Worth for Cash. Know easy methods to monitor budgets to make sure efficiencies and that prices don’t overrun.

Personal Effectiveness – managing self

Consciousness of Self

Know easy methods to be self-aware and perceive unconscious bias and inclusivity. Perceive studying kinds, suggestions mechanisms and easy methods to use emotional intelligence

Administration of Self

Perceive time administration strategies and instruments, and easy methods to prioritise actions and approaches to planning

Determination Making

Perceive downside fixing and determination making strategies, and easy methods to analyse knowledge to assist determination making.


What is required (acquired and demonstrated by way of steady skilled improvement)

Interpersonal excellence – managing folks and creating relationships

Main Folks

Capable of talk organisation technique and staff function, and adapt fashion to go well with the viewers. Assist the event of the staff and other people by way of teaching, position modelling values and behaviours, and managing change successfully.

Managing Folks

Capable of construct a high-performing staff by supporting and creating people, and motivating them to realize. Capable of set operational and private targets and targets and monitor progress, offering clear steering and suggestions.



Constructing belief with and throughout the staff, utilizing efficient negotiation and influencing expertise, and managing any conflicts. Capable of enter to discussions and supply suggestions (to staff and extra extensively), and establish and share good apply throughout groups. Constructing relationships with clients and managing these successfully.


Capable of talk successfully (verbal, written, digital), chair conferences and current to staff and administration. Use of energetic listening and provision of constructive suggestions.

Organisational Efficiency – delivering outcomes

Operational Administration

Capable of talk organisational technique and ship in opposition to operational plans, translating targets into deliverable actions for the staff, and monitoring outcomes. Capable of adapt to alter, figuring out challenges and options.  Capability to organise, prioritise and allocate work, and successfully use sources. Capable of collate and analyse knowledge, and create studies.

Venture Administration

Capable of organise, handle sources and danger, and monitor progress to ship in opposition to the mission plan.  Capability to make use of related mission administration instruments, and take corrective motion to make sure profitable mission supply.


Making use of organisational governance and compliance necessities to make sure efficient funds controls.

Personal Effectiveness – managing self


Capable of mirror on personal efficiency, search suggestions, perceive why issues occur, and make well timed adjustments by making use of studying from suggestions obtained.

Administration of Self

Capable of create an efficient private improvement plan, and use time administration strategies to handle workload and strain.

Determination Making

Use of efficient downside fixing strategies to make selections referring to supply utilizing info from the staff and others, and capable of escalate points when required.


What is required (developed and exhibited within the office)

Takes duty

Drive to realize in all elements of labor. Demonstrates resilience and accountability.

Willpower when managing tough conditions.


Open, approachable, genuine, and capable of construct belief with others.  Seeks views of others.


Versatile to the wants of the organisation. Is artistic, progressive and enterprising when in search of options to enterprise wants. Optimistic and adaptable, responds properly to suggestions and wish for change.


Units an instance, and is honest, constant and neutral.  Open and sincere. Operates inside organisational values


Usually this apprenticeship will take 12 – 18 months


Apprentices with out stage 2 English and Maths might want to obtain this stage previous to taking the end-point evaluation.


On completion, apprentices might select to register as Affiliate members with the Chartered Administration Institute and/or the Institute of Management & Administration, to assist their skilled profession improvement and development.


Degree 3.

Review date

This commonplace ought to be reviewed inside three years of its approval.

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