Reference Quantity: ST0385

Particulars of normal


An Operations or departmental supervisor is somebody who manages groups and/or initiatives, and attaining operational or departmental objectives and goals, as a part of the supply of the organisations technique. They’re accountable to a extra senior supervisor or enterprise proprietor. Working within the personal, public or third sector and in all sizes of organisation, particular tasks and job titles will range, however the information, expertise and behaviours wanted would be the similar. Key tasks could embrace creating and delivering operational plans, managing initiatives, main and managing groups, managing change, monetary and useful resource administration, expertise administration, teaching and mentoring. Roles could embrace: Operations supervisor, Regional supervisor, Divisional supervisor, Division supervisor and Specialist managers.

Typical job titles:

Typical job titles: Operations supervisor, Regional supervisor, Divisional supervisor, Division supervisor and Specialist managers 

Entry necessities

The entry requirement for this apprenticeship will probably be determined by every employer, however could sometimes be 5 GCSEs at Grade C or increased.

Requirements: information, expertise and behaviours


What is required (via formal studying and utilized in keeping with enterprise setting)

Organisational efficiency – delivering outcomes

Operational administration

Perceive operational administration approaches and fashions, together with creating plans to ship goals and setting KPIs. Perceive enterprise improvement instruments (eg SWOT), and approaches to steady enchancment. Perceive operational enterprise planning strategies, together with how you can handle assets, improvement of gross sales and advertising plans, setting targets and monitoring efficiency. Data of administration methods, processes and contingency planning. Perceive how you can provoke and handle change by figuring out obstacles and know how you can overcome them. Perceive knowledge safety and administration, and the efficient use of expertise in an organisation.

Undertaking administration

Know how you can arrange and handle a challenge utilizing related instruments and strategies, and perceive course of administration. Perceive approaches to threat administration.


Perceive enterprise finance: how you can handle budgets, and monetary forecasting.

Interpersonal excellence – managing individuals and growing relationships

Main individuals

Perceive totally different management kinds, how you can lead a number of and distant groups and handle workforce leaders. Know how you can encourage and enhance efficiency, supporting individuals utilizing teaching and mentoring approaches. Perceive organisational cultures and variety and their influence on main and managing change. Know how you can delegate successfully.

Managing individuals

Know how you can handle a number of groups, and develop excessive performing groups. Perceive efficiency administration strategies, expertise administration fashions and how you can recruit and develop individuals.

Constructing relationships

Perceive approaches to associate, stakeholder and provider relationship administration together with negotiation, influencing, and efficient networking. Data of collaborative working strategies to allow supply via others and how you can share finest follow. Know how you can handle battle in any respect ranges.


Perceive interpersonal expertise and totally different types of communication and strategies (verbal, written, non-verbal, digital) and how you can apply them appropriately.

Personal effectiveness – managing self

Self consciousness

Perceive personal influence and emotional intelligence. Perceive totally different and studying and behavior kinds.

Administration of self

Perceive time administration strategies and instruments, and how you can prioritise actions and using totally different approaches to planning, together with managing a number of duties.

Resolution making

Perceive downside fixing and resolution making strategies, together with knowledge evaluation.

Perceive organisational values and ethics and their influence on resolution making.


What is required (acquired and demonstrated via steady skilled improvement)

Organisational efficiency – delivering outcomes

Operational administration

In a position to enter into strategic planning and create plans in step with organisational goals.

Assist, handle and talk change by figuring out obstacles and overcoming them. Display industrial consciousness, and in a position to determine and form new alternatives. Creation and supply of operational plans, together with setting KPIs, monitoring efficiency towards plans. Producing experiences, offering administration data based mostly on the collation, evaluation and interpretation of knowledge.

Undertaking administration

Plan, organise and handle assets to ship required outcomes. Monitor progress, and determine threat and their mitigation. In a position to make use of related challenge administration instruments.


In a position to monitor budgets and supply experiences, and contemplate monetary implications of choices and alter strategy and suggestions accordingly.

Interpersonal excellence – managing individuals and growing relationships

Main individuals

In a position to talk organisational imaginative and prescient and objectives and the way these to use to groups.

Assist improvement via teaching and mentoring, and allow and help excessive efficiency working. In a position to help the administration of change inside the organisation.

Managing individuals

In a position to handle expertise and efficiency. Develop, construct and encourage groups by figuring out their strengths and enabling improvement inside the office. In a position to delegate and allow supply although others.

Constructing relationships

In a position to construct belief, and use efficient negotiation and influencing expertise and handle battle.

In a position to determine and share good follow, and work collaboratively with others each inside and outdoors of the organisation. Use of specialist recommendation and help to ship towards plans.


In a position to talk successfully (verbal, non-verbal, written, digital) and be versatile in communication model. In a position to chair conferences and current utilizing a spread of media. Use of lively listening, and in a position to problem and provides constructive suggestions.

Personal effectiveness – managing self


In a position to mirror on personal efficiency, working model and its influence on others.

Administration of self

In a position to create a private improvement plan.  Use of time administration and prioritisation strategies.

Resolution making

In a position to undertake important evaluation and analysis to help resolution making Use of efficient downside fixing strategies


What is required (developed and exhibited within the office)

Takes duty

Drive to realize in all facets of labor. Demonstrates resilience and accountability.

Willpower when managing tough conditions.  Seeks new alternatives.


Open, approachable, genuine, and in a position to construct belief with others.  Seeks the views of others and values range.


Versatile to the wants of the organisation. Is artistic, modern and enterprising when searching for options to enterprise wants. Optimistic and adaptable, responding nicely to suggestions and wish for change. Open to new methods of working.


Units an instance, and is truthful, constant and neutral. Open and sincere. Operates inside organisational values


Sometimes this apprenticeship will take 2 ½  years.


Apprentices with out stage 2 English and maths might want to obtain this stage previous to taking the end-point evaluation.


On completion, apprentices can register as full members with the Chartered administration institute and/or the Institute of management and administration, and people with 3 years’ of administration expertise can apply for Chartered supervisor standing via the CMI.


Degree 5.

Review date

This normal needs to be reviewed inside three years of its approval.


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