Reference Quantity: ST0385

Particulars of normal



An operations/departmental supervisor is somebody who manages groups and/or tasks, and attaining operational or departmental targets and targets, as a part of the supply of the organisations technique. They’re accountable to a extra senior supervisor or enterprise proprietor. Working within the personal, public or third sector and in all sizes of organisation, particular obligations and job titles will fluctuate, however the information, abilities and behaviours wanted would be the identical. Key obligations might embody creating and delivering operational plans, managing tasks, main and managing groups, managing change, monetary and useful resource administration, expertise administration, teaching and mentoring. Roles might embody: Operations Supervisor, Regional Supervisor, Divisional Supervisor, Division Supervisor and specialist managers.

Typical job titles:

Typical job titles: Operations supervisor, Regional supervisor, Divisional supervisor, Division supervisor and Specialist managers 

Entry Necessities

The entry requirement for this apprenticeship might be determined by every employer, however might usually be 5 GCSEs at Grade C or larger.

Requirements: Information, Expertise and Behaviours


What is required (via formal studying and utilized in line with enterprise surroundings)

Organisational Efficiency – delivering outcomes

Operational Administration

Perceive operational administration approaches and fashions, together with creating plans to ship targets and setting KPIs. Perceive enterprise growth instruments (eg SWOT), and approaches to steady enchancment. Perceive operational enterprise planning methods, together with handle assets, growth of gross sales and advertising and marketing plans, setting targets and monitoring efficiency. Information of administration methods, processes and contingency planning. Perceive provoke and handle change by figuring out limitations and know overcome them. Perceive knowledge safety and administration, and the efficient use of know-how in an organisation.

Challenge Administration

Know arrange and handle a venture utilizing related instruments and methods, and perceive course of administration. Perceive approaches to danger administration.


Perceive enterprise finance: handle budgets, and monetary forecasting.

Interpersonal Excellence – managing individuals and growing relationships

Main Individuals

Perceive completely different management kinds, lead a number of and distant groups and handle staff leaders. Know encourage and enhance efficiency, supporting individuals utilizing teaching and mentoring approaches. Perceive organisational cultures and variety and their impression on main and managing change. Know delegate successfully.

Managing Individuals

Know handle a number of groups, and develop excessive performing groups. Perceive efficiency administration methods, expertise administration fashions and recruit and develop individuals.

Constructing Relationships

Perceive approaches to associate, stakeholder and provider relationship administration together with negotiation, influencing, and efficient networking. Information of collaborative working methods to allow supply via others and share greatest apply. Know handle battle in any respect ranges.


Perceive interpersonal abilities and completely different types of communication and methods (verbal, written, non-verbal, digital) and apply them appropriately.

Personal Effectiveness – managing self

Self -Consciousness

Perceive personal impression and emotional intelligence. Perceive completely different and studying and behavior kinds.

Administration of Self

Perceive time administration methods and instruments, and prioritise actions and using completely different approaches to planning, together with managing a number of duties.

Resolution Making

Perceive downside fixing and choice making methods, together with knowledge evaluation.

Perceive organisational values and ethics and their impression on choice making.


What is required (acquired and demonstrated via steady skilled growth)

Organisational Efficiency – delivering outcomes

Operational Administration

In a position to enter into strategic planning and create plans in step with organisational targets.

Help, handle and talk change by figuring out limitations and overcoming them. Reveal business consciousness, and in a position to establish and form new alternatives. Creation and supply of operational plans, together with setting KPIs, monitoring efficiency towards plans. Producing experiences, offering administration data based mostly on the collation, evaluation and interpretation of knowledge.

Challenge Administration

Plan, organise and handle assets to ship required outcomes. Monitor progress, and establish danger and their mitigation. Ready to make use of related venture administration instruments.


In a position to monitor budgets and supply experiences, and think about monetary implications of choices and regulate method/suggestions accordingly.

Interpersonal Excellence – managing individuals and growing relationships

Main Individuals

In a position to talk organisational imaginative and prescient and targets and the way these to use to groups.

Help growth via teaching and mentoring, and allow and assist excessive efficiency working. In a position to assist the administration of change inside the organisation.

Managing Individuals

In a position to handle expertise and efficiency. Develop, construct and encourage groups by figuring out their strengths and enabling growth inside the office. In a position to delegate and allow supply although others.

Constructing Relationships

In a position to construct belief, and use efficient negotiation and influencing abilities and handle battle.

In a position to establish and share good apply, and work collaboratively with others each inside and outdoors of the organisation. Use of specialist recommendation and assist to ship towards plans.


In a position to talk successfully (verbal, non-verbal, written, digital) and be versatile in communication fashion. In a position to chair conferences and current utilizing a variety of media. Use of lively listening, and in a position to problem and provides constructive suggestions.

Personal Effectiveness – managing self


In a position to replicate on personal efficiency, working fashion and its impression on others.

Administration of Self

In a position to create a private growth plan.  Use of time administration and prioritisation methods.

Resolution Making

In a position to undertake important evaluation and analysis to assist choice making Use of efficient downside fixing methods


What is required (developed and exhibited within the office)

Takes duty

Drive to attain in all points of labor. Demonstrates resilience and accountability.

Willpower when managing tough conditions.  Seeks new alternatives.


Open, approachable, genuine, and in a position to construct belief with others.  Seeks the views of others and values variety.


Versatile to the wants of the organisation. Is inventive, progressive and enterprising when in search of options to enterprise wants. Optimistic and adaptable, responding properly to suggestions and wish for change. Open to new methods of working.


Units an instance, and is honest, constant and neutral. Open and sincere. Operates inside organisational values


Usually this Apprenticeship will take 2 ½  years.


Apprentices with out degree 2 English and Maths might want to obtain this degree previous to taking the end-point evaluation.


On completion, apprentices can register as full members with the Chartered Administration Institute and/or the Institute of Management & Administration, and people with 3 years’ of administration expertise can apply for Chartered Supervisor standing via the CMI.


Stage 5.

Review date

This commonplace needs to be reviewed inside three years of its approval.


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