Information and Understanding (Understand it)

Expertise (Present it)

Behviours (Stay it)

Technical operations 

Perceive plane traits and their efficiency, the options of plane and the fundamental ideas of flight, and the best way to establish the kind of plane arriving and departing from the airport

Know the best way to recognise hazards and take care of spillages, overseas objects and different dangers to security and safety airside

Know the traits of airfield surfaces, techniques, lighting and tools; the procedures for measuring and testing airfield serviceability and requirements and the best way to motion required

Recognise and perceive the implications of highway indicators, markings and visitors lights; the airside pace limits, security directions and the rules governing driving a automobile airside

Know the best way to recognise birds mostly present in aerodromes and their behaviour, migration and roosting patterns and what actions to take to maneuver birds and different wildlife away from the airfield

Know the best way to recognise important modifications within the climate and perceive the best way to interpret and document meteorological, pilot, routine and particular reviews

Know the enterprise and civil licensing and inspection procedures and perceive normal security and dealing practices in relation to airfield operations

Apply the proper procedures and pointers to allow the plane to function safely across the airfield

Examine and patrol the manoeuvring space, runway, apron space and roads, to make sure they’re match for goal, elevating and following by means of faults and points*

Preserve a document of airfield serviceability and direct and management airfield upkeep

Function a automobile airside and supply chief service to plane, emergencies, and contractors / airfield customers*

Monitor and management fowl exercise and wildlife to forestall disruption on the airfield

Monitor the climate and perform specialist duties airside to make sure operational security is maintained in low visibility and hostile climate situations

Monitor airfield situation and operations





Be adept at dealing with a number of duties in a relaxed and organised method

Use initiative and make sound judgements on out there info

Be consistently vigilant and reveal a eager sense of situational consciousness

Make efficient and well timed choices when issues come up to maintain folks protected and operations flowing easily

Use tools and know-how responsibly and successfully


Know and perceive the native and organisational procedures and security guidelines and the way they impression on operational duties

Perform normal security patrols and enforcement motion throughout the airfield*

Be dedicated to utilizing protected working practices and selling a protected, open and sincere working atmosphere


Perceive the best way to obtain the enterprise imaginative and prescient and goals by taking possession of personal space of labor

Actively use methods that assist enterprise efficiency and meet goals

Reveal private drive to attain the enterprise imaginative and prescient and goals


Perceive how working safely, securely and effectively with a drive to minimise disruptions to the operation impacts on the monetary well being of the enterprise*


Actively use methods to function safely, securely and effectively, minimising accidents, incidents and close to misses


Be financially astute in work actions and act credibly on all issues that have an effect on enterprise finance


Know the best way to assist and affect the crew positively and recognise how all employees and groups are depending on one another to fulfill Enterprise goals


Assist crew members to make sure the operation is delivered safely, on time and as agreed


Encourage crew to take a delight of their function by means of a constantly optimistic {and professional} method


Perceive how private efficiency impacts on protected, safe and efficient operations


Work constantly to perform the most effective outcome, difficult private strategies of working and looking for strategies for enhancements


Use a versatile and adaptable method in a highly-paced, altering atmosphere

Authorized and governance

Know the best way to work in response to aviation and environmental rules and native bye-laws and perceive the best way to  defend peoples’ well being, security and safety


Adjust to authorized necessities to minimise threat and encourage buyer confidence; minimising disruption to the operation and sustaining the protection and safety of individuals always


Advocate the significance of working safely and legally in the most effective curiosity of all folks


Perceive how work actions impression on the atmosphere


Take motion to minimise the impact of labor actions on the atmosphere


Make accountable choices to minimise the impact of labor actions on the atmosphere


Know the best way to establish, plan for and minimise dangers to the operation

Establish and isolate issues of concern, set up the trigger and intervene accordingly to minimise disruption to the operation and threat to folks

Be resolution focussed and stay calm underneath strain, adopting a constructive perspective to coping with issues and driving a optimistic consequence

Folks and Range 

Know the best way to establish  and reply to people’ wants in numerous conditions and talk with clients and colleagues from a various vary of backgrounds and tradition


Use efficient strategies of communication and function in a good and empathic method that achieves the specified outcome


Actively pay attention and empathise with different folks’s perspective, reply politely and promote a good, non-discriminatory and equal working atmosphere

Employees improvement 

Know the best way to talk data and expertise of procedures to the crew


Cross on data and expertise of operations and procedures to new recruits and colleagues


Assist and encourage crew members to develop and improve abilities to attain the most effective outcome for patrons and the enterprise


Know the best way to take duty for personal function inside operation, and perceive how personal function contributes to the crew and the way the crew output impacts on the broader organisation


Encourage and encourage others to carry out their function to the most effective of their potential in keeping with the enterprise


Visibly and authentically dwell the model, tradition and values of the enterprise


Establish the client profile of the enterprise, perceive the enterprise development technique and its opponents*


Reply to clients in response to their wants in keeping with enterprise requirements, enhancing their expertise the place acceptable


Actively search suggestions to enhance personal interplay with

clients, and encourage others to do the identical


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