Knowledge and Understanding (Understand it)

Skills (Present it)

Behaviours (Stay it)


Perceive the rules of meals preparation and cooking, knife choice and dealing with, style, weight loss program and vitamin, and the way to convey these collectively in a difficult and time certain surroundings

Display a variety of meals preparation, knife and cooking expertise and strategies to provide high quality dishes according to enterprise necessities

Stay calm beneath strain and deal with many duties without delay making certain they’re accomplished on the proper second and to the agreed customary


Know the enterprise or model specs and perceive the way to use them to create standardised menu gadgets and dishes

Produce worthwhile menu gadgets and dishes in keeping with enterprise specs

Take a versatile and adaptable method to fulfill enterprise necessities


Perceive how expertise helps the preparation and manufacturing of menu gadgets and dishes

Use expertise appropriately and effectively to help the manufacturing of meals and guarantee upkeep points and malfunctions are handled promptly

Use expertise and tools responsibly to make sure it’s maintained in good working order


Know the way to recognise malfunctions or hazards and work to agreed practices and pointers to make sure a secure, clear and hygienic kitchen surroundings

Help crew to cope with sudden malfunctions or hazards that disrupt work actions

Be answer focussed when coping with sudden challenges


Perceive how private method and efficiency impacts on the profitable manufacturing of menu gadgets and dishes

Guarantee optimistic enterprise or model picture is upheld in work actions and the supply of merchandise always

Display a perception within the worth of services the enterprise affords


Maintain updated data of product vary, model growth, promotions and present developments

Exceed buyer satisfaction by sustaining consistency in product and repair high quality

Take possession for retaining updated with the enterprise supply and model developments

Meals security

Know the meals security practices and procedures to make sure the secure preparation and cooking of meals

Put together, cook dinner and current meals to agreed meals security practices and pointers, making certain a clear and hygienic kitchen surroundings is maintained always

Take accountable selections that help excessive requirements of meals security practices


Know what to search for in substances and the way to deal with and retailer them to take care of high quality, according to meals security laws

Guarantee substances are saved, ready, cooked and offered to ship a high quality product that’s secure for the patron

Use a thought-about method to managing substances to take care of their high quality and security


Know the way to help and affect the crew positively to ship a top quality product

Help crew members and make sure the meals produced is of top of the range, delivered on time and to specification

Encourage the crew to take a pleasure of their function by way of a persistently optimistic {and professional} method


Recognise how all workers and groups are depending on one another and perceive the significance of teamwork each front and back of home in reaching enterprise targets

Keep concord throughout the crew and with colleagues in different elements of the organisation, figuring out and coping with issues constructively to drive a optimistic consequence

Be answer focussed to realize the required consequence and help optimistic, open communications that assist crew members obtain the perfect end result for purchasers and the enterprise


Perceive the way to work with folks from a variety of backgrounds and cultures and recognise how native demographics might impression on the product vary of the enterprise

Use efficient strategies of communication and function in a good and empathic method that achieves the specified end result and demonstrates a buyer centric tradition

Actively pay attention and empathise with different peoples’ standpoint, reply politely and promote a good, non- discriminatory and equal working surroundings


Know the way to talk data and expertise to the crew and help people’ growth

Determine growth wants and actively encourage and help people to reinforce their expertise and data

Have a good time private development and achievement of crew members


Know the enterprise imaginative and prescient and targets and model requirements and the rules of enterprise success by rising gross sales, decreasing prices and maximising revenue

Successfully use strategies that help price discount and enhance efficiency, income, revenue margins and clients’ expertise


Display a eager enterprise sense, producing meals to model requirements effectively and affordably


Perceive the way to function effectively to ship revenue margins, scale back wastage and help the general monetary efficiency of the enterprise


Monitor prices, utilizing forecasting to set lifelike targets with the crew; successfully management useful resource allocation; minimise wastage and use sustainable working practices


Actively discourage waste and work to keep away from grievance associated wastage; demonstrating dedication to sustainable working practices


Recognise and perceive legislative obligations and the significance of defending peoples’ well being, security and safety


Adjust to authorized necessities and encourage buyer confidence by sustaining the protection and safety of individuals always


Advocate the significance of working safely and legally in the perfect curiosity of all folks


Know the way to establish, plan for and minimise dangers to the service and operation

Danger assess conditions, figuring out and isolating issues of concern, by establishing the trigger and intervening accordingly to minimise any danger to folks and adjust to laws Suppose and act rapidly to handle issues as they come up and maintain clients happy and operations flowing easily  

Know the client profile of the enterprise, who its most important rivals are and the enterprise development technique

 Perform actions according to enterprise and model values that actively market the enterprise, help competitiveness and assist meet enterprise targets Visibly and authentically reside the model, tradition and values of the enterprise by way of a passionate enthusiasm to supply everybody with the very best expertise


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