Reference Quantity: ST0130

Particulars of ordinary

Job Profile

The first function of a Unified Communications Technician is to ascertain and preserve communications techniques below supervision. They use a variety of distant and bodily instruments and tools. They set up fundamental communication {hardware} and software program. In addition they cope with routine service requests from inner and exterior sources together with fault rectification throughout a variety of applied sciences, making use of safety principals consistent with authorized and organisational necessities. This function would require the person to work alone or as a part of a group, and could possibly be workplace based mostly, field-based, or in distant websites as required.

Typical Job Roles

Telecommunication Technician, Unified Communications Technician, Telecommunications Operative.

Enstrive Necessities

Particular person employers will set the choice standards, however that is more likely to embrace 5 GCSEs; different related {qualifications} and expertise; or a flair check with a deal with IT abilities.

Technical Competencies

  • Evaluation: analyses system issues by choosing the suitable instruments and methods consistent with organisation steerage
  • Rectification: selects essentially the most applicable resolution to the fault, utilizing the related logistical help the place applicable, or escalates to a higher-level the place essential.
  • Putting in and configuring: installs and configures applicable part and or techniques applicable to the organisation
  • Diagnostic instruments: selects the suitable diagnostic instruments to watch, check and reacts to community efficiency
  • {Hardware} and software program: undertakes {hardware} or software program upgrades applicable to the organisation
  • Deciphering specs: interprets technical specs for actions and maintains correct data
  • Offering technical help: responds successfully with clients and supplies technical help to them consistent with organisations course of
  • Documenting accomplished duties: paperwork accomplished duties in accordance with agreed organisational procedures
  • Cabling: competently cables or connects tools consistent with technical necessities
  • Putting in: installs and work with quite a lot of digital communications mediums as applicable to the organisation

Technical Data and Understanding

  • Has a data of networks: knowledge, protocols and the way they relate to one another; the primary routing protocols; the primary components affecting community efficiency together with typical faults, and approaches to error management.
  • Has an consciousness of cloud companies / options Has a data of routers and switches
  • Has a working data of IT check or diagnostic tools
  • Has a working data of the several types of cabling and connectivity
  • Has a working data of safety ideas together with software program, entry, encryption and regulation
  • Has a data of the aim of firewalls
  • Has a data of VPN and Distant Entry Safety
  • Has a data of knowledge, together with community architectures
  • Has an consciousness of back-up and storage options
  • Has an consciousness of service degree agreements
  • Understands the aim of digital communication applied sciences

Underpinning Abilities, Attitudes and Behaviours

  • Logical and inventive pondering abilities
  • Analytical and downside fixing abilities
  • Means to work independently and as a part of a group
  • Can use personal initiative
  • A radical and organised strategy to work
  • Means to work with a variety of inner and exterior individuals
  • Means to speak successfully orally and in writing in quite a lot of conditions and in any respect ranges with colleagues and clients
  • Keep productive, skilled and safe working setting


Additional particulars can be found within the occupational temporary obtainable from

English and Maths

Stage 2 English and maths will have to be achieved, if not already, previous to taking the tip level evaluation.

Skilled Recognition

This apprenticeship is recognised for entry onto the Register of IT Technicians upon confirming an applicable SFIA degree 3 skilled competence and people finishing the apprenticeship would then be eligible to use for registration.


The length of this apprenticeship is usually 24 – 30 months.


It is a degree 3 apprenticeship.

Evaluation Date

This commonplace might be reviewed in two years.

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