Reference Quantity: ST0170

Particulars of ordinary

Typical job roles

Amenities Administration Supervisors, Amenities Administration Coordinators and Amenities Administration Directors

Advised Sectors

Housing, Well being, Social Care, Vitality, Hospitality, Training, Industrial Properties, Leisure, Retail, Public & Non-public Sector


Usually 18 – 24 Months depending on earlier expertise

Apprenticeship degree

Degree 3

What is Amenities Administration?

Amenities Administration impacts on the overwhelming majority of people and organisations throughout the UK and provides worth via a extremely expert workforce creating efficiencies in service supply and implementation.

It encompasses multi-disciplinary actions inside the constructed setting and the administration of their influence upon individuals and the office. Efficient Amenities Administration, combining assets and actions, is significant to the success of any organisation. At a company degree, it contributes to the supply of strategic and operational aims. On a day-to-day degree, efficient Amenities Administration supplies a protected and environment friendly working setting, which is important to the efficiency of any enterprise – no matter its dimension and scope. Inside this quick rising skilled self-discipline, amenities managers have intensive tasks for offering, sustaining and creating myriad companies. These vary from property technique, house administration and communications infrastructure to constructing upkeep, administration and contract administration.

Position Profile

This apprenticeship prepares a person for managing a amenities administration service, or a gaggle of companies, which could be labelled as ‘laborious’ (property/constructing administration) or tender (catering/cleansing/administration/safety). All apprentices might be required to oversee others; to grasp the contractual necessities and repair supply targets between their using organisation and the consumer/buyer in an effort to obtain service targets. The apprentice should present customer support abilities and be proactive to find options to issues.

Entry Necessities

Employers will determine entry necessities via choice. Employers who recruit candidates with no degree 2 English and maths should make sure the apprentice achieves this customary previous to completion of the apprenticeship.

Knowledge & Abilities

Full competence for a Amenities Administration Supervisor, Amenities Administration Administrator, Amenities Administration Coordinators might be demonstrated by supply and understanding of

  • Amenities Administration inside the context of the using organisation (Laborious Amenities Administration, Smooth Amenities Administration, Complete or Built-in Amenities Administration)
  • Administration of Well being and Security in accordance with using organisation and consumer/buyer necessities for the amenities administration service they’re supervising
  • Growing relationships within the office with colleagues from personal using organisation and with workers of the client/consumer to attain service targets
  • Develop and implement threat evaluation plans in accordance with the necessities for the amenities administration service they’re supervising
  • Arrange and delegate day after day actions of workers to make sure that the amenities administration service meets contractual necessities and repair targets
  • Monitor the prices of the amenities administration service to make sure the finances shouldn’t be exceeded
  • Procure provides for the amenities administration service and preserve relationships with suppliers
  • Resolve customer support queries and points in accordance with contractual necessities; monitor customer support points in an effort to forestall re-occurrence
  • Remedy day after day issues to make sure the amenities administration service meets its service targets and contractual necessities
  • Handle the day after day efficiency of workers and contribute to their improvement
  • Be sure that assets (supplies and tools) are used effectively by making certain appropriate use in accordance with producer’s directions
  • Take accountability for personal improvement of abilities and data

Core Behavioural Competencies

The usual additionally defines some core behavioural competencies

  • Analytical: Systematic of their method to understanding an issue
  • Buyer Targeted: Thoughtful of the wants of customers and stakeholders
  • Collaborative: In a position to work as a part of a group and with all kinds of stakeholders
  • Effective communicator: Means to construct relationships based mostly on widespread understanding
  • Versatile: Able to adapting to altering circumstances and expectations
  • Honest: Truthful within the dealings with stakeholders
  • Methodical: Detailed in the way in which they go about their work

Skilled Recognition

Apprentices will obtain as much as two years finding out membership of the Institute of Office and Amenities Administration (IWFM) and on completion of the apprenticeship will meet the qualifying standards for Affiliate Membership of the Institute. Additional progress could be made submit apprenticeship via the skilled membership pathway which finally results in recognition as a Licensed Amenities Supervisor by the IWFM.


Finishing this apprenticeship programme will allow development into  a variety of senior roles inside the Amenities Administration space  roles akin to a Amenities Supervisor, Premises Supervisor, Vitality Providers Supervisor or Contract Supervisor.

Overview of Normal

This customary might be reviewed each 3 years in step with any legislative and or expertise  adjustments.

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