Passenger transport driver – bus, coach and rail / Institute for Apprenticeships and Technical Training

Reference Quantity: ST0338

Particulars of normal

An apprenticeship that takes folks the place they should go

INDUSTRY SECTORS

RAIL, BUS, COACH DURATION:

MINIMUM OF 12 MONTHS

REVIEW PERIOD:

3 YEARS

Day-after-day thousands and thousands of individuals journey on trains, buses and coaches to get to work, to see family and friends or to go on vacation. Passenger transport service professionals make a distinction by guaranteeing they’re able to journey safely, on time and in consolation from the start to the top of their chosen journey. An apprenticeship in passenger transport providers is a good alternative to amass the abilities, data and behaviours that play a significant position in offering a top quality, accessible and protected passenger transport service to all clients.

Relying on the kind of transport system your employer is liable for, you may be driving buses, trains or coaches. Your duties will embody the efficient and environment friendly operation of a passenger transport automobile, driving legally and safely with a excessive consideration to element and prioritising on the security of the passengers and the broader public. An apprenticeship in passenger transport providers is your first cease to a fantastic profession within the transport trade.

TYPICAL JOB AREAS

Rail: overground, underground and mainline. Bus: scheduled, non-scheduled. Coach: scheduled, tour.

ENTRY REQUIREMENTS

Apprentices with out Degree 1 English and maths might want to obtain this stage and take the take a look at for Degree 2 English and maths previous to taking the top level evaluation.

QUALIFICATIONS

Apprentices should maintain a legitimate UK driving licence (no less than Cat B) so as to entry the apprenticeship and have to be 18 years outdated by the point they’re prepared to realize their provisional vocational licence. It’s the employers accountability to make sure you have, or are eligible to work in the direction of acquiring the related licence.

The apprentice might want to receive the related licence previous to taking their finish level evaluation.

ROUTE TO YOUR SUCCESS

The apprenticeship will cowl: core data and understanding regarding security, high quality, customer support and working a passenger automobile. You’ll then take the crew member non-obligatory route based mostly in your occupation of: Bus, Coach or Rail.

CORE KNOWLEDGE AND UNDERSTANDING

Perceive what’s required of you to make sure you and your clients adjust to related guidelines, procedures, laws and legal guidelines that may affect on the transport setting and its protected operation.

Perceive the vary of providers accessible and have an appreciation of the business transport setting.
Perceive the varied vary of shoppers throughout the transport providers trade, their wants, rights and expectations and the right way to present a superb service that promotes the transport trade.
Know the preparation, checks and checks required to make sure a automobile is introduced into service safely and on time.
The vary of route options, traits, methods and tools, and the totally different situations and restrictions that will happen when driving.
Completely different automobile varieties, options, methods and tools and the obligations and actions required of the driving force to make sure delays are minimised and the journey is undertaken safely and securely.
Know the vary of conditions, failures, incidents and emergencies that might happen and the actions and issues to be taken when these have been recognized and the procedures to comply with.

BEHAVIOURS

A passenger transport skilled must:

Be approachable and pleasant always.
Act as listener, respectful of different’s beliefs and private circumstances.
Be conscientious of dangers impacting on passenger security and stay calm underneath strain when points happen.
Be assured of their position concerning passenger security and organised in its supply.
Be captivated with offering high quality passenger providers and a job mannequin to colleagues.
Take note of element and take satisfaction in offering a high quality service.

CORE ROLE REQUIREMENTS – ALL AREAS COVERED

SAFETY – SKILLS AND COMPETENCE

Self Administration

Put together and organise work to make sure work might be undertaken in a protected and environment friendly method.
Guarantee all related notices are learn and understood.

Consciousness

Keep protected working practices.
Recognise inappropriate behaviour that might result in a battle and stay alert for breaches of safety and emergency conditions, taking immediate and applicable motion to make sure security.

Choice making

Act appropriately throughout incidents and emergency conditions to minimise danger.
Consider conditions which affect on the transport service and supply options to revive operations.

QUALITY – SKILLS AND COMPETENCE

Time administration

Guarantee all preparations for the shift have been undertaken in time.
Prioritise personal duties to make sure actions are accomplished to time and the service is maintained.

Professionalism

Keep skilled look and conduct.
Keep a clear, tidy and appropriate transport setting.
Establish and safeguard misplaced property

Persevering with growth

Overview progress and efficiency and develop your self inside your position.
Acquire suggestions on efficiency from others, figuring out expertise and data gaps

CUSTOMER SERVICE – SKILLS AND COMPETENCE

Efficient communication

Present info that helps the protected operation of the transport service and is inclusive of all teams.
Establish the character of an enquiry and search clarification when wanted.
Reply in a well timed, optimistic and useful method to enquiries, complaints and compliments.

Interpersonal

Recognise when circumstances may result in confusion, panic or battle, offering help that’s thoughtful of danger and reassurance that’s sympathetic and promotes good will.

Teamwork

Reply to colleagues in a method that helps the protected operation of the transport service and promotes professionalism.
Guarantee alternative of phrases, actions and behaviours promote equality and variety.
Current a cohesive and collective strategy to realize crew and enterprise outcomes.

OPERATING A PASSENGER VEHICLE – SKILLS AND COMPETENCE

Preparation

Hunt down and confirm info and documentation regarding deliberate actions.
Put on the suitable private protecting tools and comply with the suitable guidelines and procedures for finding and safely accessing the automobile.
Full the required checks, checks and observations previous to commencing the journey to make sure the automobile is protected, meets the requirements required and the right documentation is in place.

Driving

Drive safely and effectively, and function the automobile in restricted areas and all climate situations.
Present consideration for different street customers (bus and coach solely)

Info administration

Hand over a automobile to the management of others by guaranteeing that applicable procedures are adopted and the required info and paperwork are full.
Put together and submit paperwork, stories and logs containing efficiency, incident and technical info.
Make bulletins to make sure passengers are saved knowledgeable of delays and interruptions to the service and implications to the timetable.
Make sure the automobile shows the right vacation spot, signage and data.

Analytical and Interpretation

Monitor the instrumentation and make sure the automobile is working effectively and successfully.
Reply to warnings and indications, undertake a scientific strategy to diagnose and rectify faults and failures utilizing accredited strategies and strategies.

Technical and downside fixing

Begin and management the automobile safely and effectively, responding to indicators, signage and directions.
Guarantee info, consolation and ancillary methods are operational and managed and adjusted as applicable in the course of the journey.
Make scheduled stops that adjust to laws and regulation and supply help to clients who require it.
Take applicable motion when exterior elements intrude with the deliberate journey.
Take applicable motion when emergency conditions come up guaranteeing that precedence is given to the security of individuals.
Take a automobile out of service by delivering it to the suitable location guaranteeing it’s positioned, immobilised, shut down and secured.

SPECIFIC ROLE REQUIREMENTS – ROUTE TAKEN DEPENDENT ON OCCUPATION

Bus

Obtain fares and difficulty tickets, receipts or passes, utilizing the suitable methods and tools, recording transactions and coping with errors.
Welcome clients in a well mannered and reassuring method, directing and aiding as applicable and supply info regarding timetables, delays and onboard providers.

Coach

Obtain fares and difficulty tickets, receipts or passes, utilizing the suitable methods and tools, recording transactions and coping with errors.
Welcome clients in a well mannered and reassuring method, directing and aiding as appropriately and supply info regarding timetables, delays and on-board providers.
Adjust to the statutory necessities for the nation you’re driving when working a automobile.

Rail

Observe the protected working practices when working a automobile in place to minimise danger on or close to the road.
Observe the protected working practices when on foot, in place to minimise danger on or close to the road.
Be capable of monitor and preserve your automobile’s progress towards an working schedule.
Be capable of carry trains into service safely and in accordance with related firm procedures.

SPECIFIC KNOWLEDGE AND UNDERSTANDING – route taken depending on occupation