Reference Quantity: ST0338

Particulars of normal

Typical Job Titles

Bus: scheduled, non-scheduled. Coach: scheduled, tour. Tram: scheduled.

Occupational Profile

Each day tens of millions of individuals journey on buses, coaches and trams to get to work, to see family and friends entry training or healthcare, or to go on vacation. Passenger transport service professionals make a distinction by making certain they’re able to journey safely, on time and in consolation from the start to the tip of their chosen journey. An apprenticeship in passenger transport companies is a good alternative to amass the abilities, data and behaviours that play a significant function in offering a top quality, accessible and secure passenger transport service to all prospects.

Relying on the kind of transport system your employer is accountable for, you could possibly be driving buses, coaches or trams. Your duties will embrace the efficient and environment friendly operation of a passenger transport automobile, driving legally and safely with a excessive consideration to element and prioritising the security of the passengers and the broader public. An apprenticeship in passenger transport companies is your first cease to an important profession within the transport business.

All Apprentices should turn out to be competent in all the core data, abilities and behaviours. Apprentices may even be required to undertake one acceptable choice based mostly on the chosen occupation of Bus, Coach or Tram driver.

Core Data and Understanding

Perceive what’s required of you to make sure you and your prospects adjust to related guidelines, procedures, laws and legal guidelines that may impression on the transport setting and its secure operation

Perceive the vary of companies out there and have an appreciation of the business transport setting

Perceive the various vary of consumers throughout the transport companies business, their wants, rights and expectations and methods to present a wonderful customer support that promotes the transport business

Know the preparation, assessments and checks required to make sure a automobile is introduced into service safely and on time

Perceive the vary of route options, traits, techniques and tools, and the totally different circumstances and restrictions that will happen when driving

Know the totally different automobile sorts, options, techniques and tools and the duties and the vary of actions required of the motive force to make sure delays are minimised and the journey is undertaken safely and securely

Know the vary of conditions, failures and incidents and emergencies that would happen and the actions and concerns to be taken when these have been recognized and the procedures to comply with



Core Expertise


Self Administration

Put together and organise work to make sure duties could be carried out in a secure and environment friendly method

Determine and verify all related notices are learn, understood and acted upon


Preserve secure working practices and adjust to all related Well being & Security procedures

Recognise inappropriate behaviour that would result in a battle and stay alert for breaches of safety and emergency conditions, taking immediate and acceptable motion to make sure security

Determination Making

Act appropriately throughout incidents and emergency conditions to minimise threat

Consider conditions which impression on the transport service and supply options to revive operations

High quality

Time Administration

Perform all preparations for the shift have been undertaken in time

Prioritise personal duties to make sure actions are accomplished to time and the service is maintained


Preserve skilled look and conduct

Test and keep a clear, tidy and appropriate transport setting

Determine and safeguard misplaced property

Persevering with Growth

Overview progress and efficiency and develop your self inside your function

Acquire suggestions on efficiency from others, figuring out abilities and data gaps

Buyer Service

Efficient Communication

Present data that helps the secure operation of the transport service and is inclusive of all teams

Determine the character of an enquiry and search clarification when wanted

Reply in a well timed, optimistic and useful method to enquiries, complaints and compliments

Interpersonal Recognise when circumstances might result in confusion, panic or battle. Offering help that’s thoughtful of threat and reassurance that’s sympathetic and promotes good will

Reply to colleagues in a means that helps the secure operation of the transport service and promotes professionalism

Guarantee alternative of phrases, actions and behaviours promote equality and variety

Current a cohesive and collective strategy to realize crew and enterprise outcomes

Working a Passenger Automobile


Hunt down and confirm data and documentation referring to deliberate actions

Observe the suitable guidelines and procedures for finding and safely accessing the automobile, making certain the suitable private protecting tools is worn

Full the required assessments, checks and observations previous to commencing the journey to make sure the automobile is secure, meets the requirements required and the proper documentation is in place


Drive safely and effectively always, together with working the automobile in restricted areas and all climate circumstances

Present consideration for different highway customers

Data Administration

Hand over a automobile to the management of others by making certain acceptable procedures are adopted and the required data and paperwork are full

Put together and submit paperwork, stories and logs containing efficiency, incident and technical data

Make well timed and clear bulletins to make sure passengers are saved knowledgeable of delays and interruptions to the service and implications to the timetable

Make sure the automobile shows the proper vacation spot, signage and data

Interpret data and reply to on-board enquiries

Analytical Interpretation

Monitor the instrumentation and make sure the automobile is working effectively, responding to alerts, signage and directions

Reply to warning and indications, undertake a scientific strategy to diagnose and rectify faults and failures utilizing authorised strategies and methods

Technical and Drawback Fixing

Begin and management the automobile safely and effectively, responding to alerts, signage and directions

Guarantee data, consolation and ancillary techniques are operational and managed and adjusted as acceptable throughout the journey

Make scheduled stops that adjust to laws and regulation and supply help to prospects that require it

Take acceptable motion when exterior elements intervene with the deliberate journey

Take acceptable motion when emergency conditions come up making certain that precedence is given to the security of passengers and different highway customers

Take a automobile out of service by delivering it to the suitable location making certain it’s positioned, immobilised, shut down and secured


  • Be approachable and pleasant always
  • Be a great listener, respectful of different’s beliefs and private circumstances
  • Be conscious of dangers and hazards impacting on passenger security and stay calm beneath stress when points happen
  • Be assured of their function concerning passenger security and organised in its supply
  • Be passionate about offering high quality passenger companies and a task mannequin to colleagues
  • Take note of element and take satisfaction in offering a high quality service

Passenger Transport Drivers should choose from one of many following choices:

Bus and Coach Driver

Data and Understanding


Know the proper procedures for gathering revenues and perceive methods to use the suitable tools

Obtain fares and challenge tickets, receipts or passes utilizing the suitable techniques and tools, recording transactions and coping with errors

Perceive the significance of right signage and methods to show it

Perceive the significance of excellent customer support and know the place to find data concerning timetables, delays and on-board companies

Welcome prospects in a well mannered and reassuring method, directing and helping as acceptable and supply data referring to timetables, delays and on-board companies

Coach Driver solely – Perceive the worldwide necessities for working a passenger carrying automobile

Coach Driver solely – Adjust to the statutory necessities for any nation outdoors of the UK you might be driving in when working a automobile

Tram Driver

Data and Understanding


Know the rules of the operational tramway system, its parts and their performance, together with irregular operations e.g. Overhead Line, signalling

Observe the secure working practices when working a automobile to minimise threat to these on or close to the tramway and tramway setting

Perceive the tramway setting, its prospects and relationship between stakeholders/customers

Be capable of monitor and keep your automobile’s progress in opposition to an working schedule

Perceive the interface with highways, railways and the pedestrianised setting

Be capable of carry trams into service safely and in accordance with related firm procedures

Entry Necessities

Apprentices should maintain a sound UK driving licence, at the least Class B (automotive driving licence) so as to entry the apprenticeship.


This apprenticeship would require rigorous and substantial coaching. This apprenticeship can be a minimal of 12 months.


Apprentices with out Stage 1 English and Maths might want to obtain this degree and take the check for Stage 2 English and Maths previous to taking the tip level evaluation. For these with an training, well being and care plan or a legacy assertion the apprenticeships English and maths minimal requirement is Entry Stage 3 and British Signal Language qualification are a substitute for English {qualifications} for whom that is their major language.

Previous to taking the tip level evaluation the apprentice have to be 18 years previous. For bus and coach the apprentice should maintain a sound UK driving licence Class D, this can permit the apprentice to drive a automobile with greater than eight passengers. It’s the employer’s accountability to make sure the apprentice has, or is eligible to work in the direction of acquiring the related licence.


This can be a degree 2 apprenticeship

Overview Date

This Commonplace can be reviewed in 3 years

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