Reference Quantity: ST0239

Particulars of ordinary


Position / Occupation

HR Assist

Occupational Profile:

HR Professionals on this function are usually both working in a medium to massive organisation as a part of the HR perform delivering entrance line help to managers and staff, or are a HR Supervisor in a small organisation. Their work is more likely to embrace dealing with everyday queries and offering HR recommendation; engaged on a variety of HR processes, starting from transactional to comparatively complicated, from recruitment via to retirement; utilizing HR techniques to maintain data; offering related HR info to the enterprise; working with the enterprise on HR modifications. They may usually be taking possession for offering recommendation to managers on a variety of HR points utilizing firm coverage and present regulation, giving steering that’s compliant and the place errors might expose the organisation to employment tribunals or authorized danger. In a bigger organisation they might even have accountability for managing a small crew – this side is outdoors the scope of this apprenticeship and can must be coated individually by the employer.


What’s required

Enterprise understanding

Understands the construction of the organisation; the services and products it delivers; the exterior market and sector inside which it operates; the place their function matches within the organisation; the ‘Values’ by which it operates and the way these apply to their function.

HR Laws and Coverage

Fundamental understanding of HR of their sector and any distinctive options. Good understanding of HR laws and the HR Coverage framework of the organisation. Sound understanding of the HR Insurance policies which can be related to their function. Is aware of the place to search out professional recommendation.

HR Operate

Understands the function and focus of HR throughout the organisation; its marketing strategy / priorities and the way these apply to their function.

HR Techniques and Processes

Understands the techniques, instruments and processes used within the function, along with the requirements to be met, together with the core HR techniques utilized by the organisation.


What’s required

Service Supply

Delivers glorious customer support on a variety of HR queries and necessities, offering options, recommendation and help primarily to managers. Builds managers’ experience in HR issues, enhancing their capability to deal with repeated conditions themselves the place applicable. Makes use of agreed techniques and processes to ship service to clients. Takes the initiative to fulfill agreed particular person and crew KPIs in step with firm coverage, values, requirements. Plans and organises their work, typically with out direct supervision, to fulfill commitments and KPIs.

Drawback fixing

Makes use of sound questioning and lively listening abilities to know necessities and set up root causes earlier than growing HR options. Takes possession via to decision, escalating complicated conditions as applicable.

Communication & interpersonal

Offers successfully with clients/colleagues, utilizing sound interpersonal abilities and speaking properly via a variety of media eg telephone, head to head, e-mail, web. Adapts their fashion to their viewers. Builds belief and sound relationships with clients. Handles battle and delicate HR conditions professionally and confidentially.


Persistently helps colleagues /collaborates throughout the crew and HR to realize outcomes. Builds/maintains sturdy working relationships with others within the crew and throughout HR the place essential.

Course of enchancment

Identifies alternatives to enhance HR efficiency and repair; acts on them throughout the authority of their function.  Helps implementation of HR modifications/initiatives with the enterprise.

Managing HR Data

Maintains required HR data as a part of providers delivered. Prepares stories and administration info from HR knowledge, with interpretation as required.

Private Improvement 

Retains updated with enterprise modifications and HR authorized/coverage/course of modifications related to their function.  Seeks suggestions and acts on it to enhance their efficiency and total functionality.


What’s required

Honesty & Integrity

Truthful, honest and reliable of their actions. Reveals integrity by doing the appropriate factor. Maintains applicable confidentiality always.  Has the braveness to problem when applicable.


Adapts positively to altering work priorities and patterns when new duties must be completed or necessities change.


Shows vitality and enthusiasm in the way in which they go about their function, dealing positively with setbacks after they happen. Stays optimistic beneath strain.


The size of this apprenticeship ought to usually be 18 – 24 months.


There aren’t any required {qualifications} for this apprenticeship.

The employers are eager to drive up professionalism and requirements inside HR so the Evaluation Plan accommodates prompt {qualifications}/items that employers can use to make sure sturdy technical data.

Apprentices with out Stage 2 English and Maths might want to obtain this stage previous to completion of their Apprenticeship.

Hyperlink to skilled registration and development

The profitable apprentice could also be eligible to use for Affiliate membership of the Chartered Institute of Personnel and Improvement (CIPD) or every other skilled physique that recognises this apprenticeship inside its membership standards (membership is topic to the skilled our bodies personal membership necessities).

It types the inspiration of a profession throughout the career, giving the bottom for additional growth via a profession path inside an organisation and/or via the HR Marketing consultant/Associate apprenticeship. The apprentice can select to remain inside core HR or diversify into one of many specialist areas of HR.


This can be a Stage 3 apprenticeship.

Overview date

After 3 years or when important change is required.

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