Reference Quantity: ST0239

Particulars of ordinary


Function / Occupation

HR Help

Occupational Profile:

HR Professionals on this position are sometimes both working in a medium to massive organisation as a part of the HR operate delivering entrance line help to managers and workers, or are a HR Supervisor in a small organisation. Their work is prone to embrace dealing with daily queries and offering HR recommendation; engaged on a spread of HR processes, starting from transactional to comparatively advanced, from recruitment via to retirement; utilizing HR methods to maintain data; offering related HR info to the enterprise; working with the enterprise on HR adjustments. They are going to sometimes be taking possession for offering recommendation to managers on a variety of HR points utilizing firm coverage and present regulation, giving steering that’s compliant and the place errors may expose the organisation to employment tribunals or authorized danger. In a bigger organisation they could even have accountability for managing a small group – this side is outdoors the scope of this apprenticeship and can should be lined individually by the employer.


What’s required

Enterprise understanding

Understands the construction of the organisation; the services it delivers; the exterior market and sector inside which it operates; the place their position suits within the organisation; the ‘Values’ by which it operates and the way these apply to their position.

HR Laws and Coverage

Fundamental understanding of HR of their sector and any distinctive options. Good understanding of HR laws and the HR Coverage framework of the organisation. Sound understanding of the HR Insurance policies which are related to their position. Is aware of the place to seek out skilled recommendation.

HR Operate

Understands the position and focus of HR throughout the organisation; its marketing strategy / priorities and the way these apply to their position.

HR Techniques and Processes

Understands the methods, instruments and processes used within the position, along with the requirements to be met, together with the core HR methods utilized by the organisation.


What’s required

Service Supply

Delivers glorious customer support on a spread of HR queries and necessities, offering options, recommendation and help primarily to managers. Builds managers’ experience in HR issues, bettering their skill to deal with repeated conditions themselves the place acceptable. Makes use of agreed methods and processes to ship service to clients. Takes the initiative to satisfy agreed particular person and group KPIs in keeping with firm coverage, values, requirements. Plans and organises their work, usually with out direct supervision, to satisfy commitments and KPIs.

Drawback fixing

Makes use of sound questioning and lively listening abilities to grasp necessities and set up root causes earlier than growing HR options. Takes possession via to decision, escalating advanced conditions as acceptable.

Communication & interpersonal

Offers successfully with clients/colleagues, utilizing sound interpersonal abilities and speaking nicely via a spread of media eg telephone, head to head, electronic mail, web. Adapts their model to their viewers. Builds belief and sound relationships with clients. Handles battle and delicate HR conditions professionally and confidentially.


Persistently helps colleagues /collaborates throughout the group and HR to attain outcomes. Builds/maintains sturdy working relationships with others within the group and throughout HR the place vital.

Course of enchancment

Identifies alternatives to enhance HR efficiency and repair; acts on them throughout the authority of their position.  Helps implementation of HR adjustments/tasks with the enterprise.

Managing HR Info

Maintains required HR data as a part of companies delivered. Prepares experiences and administration info from HR information, with interpretation as required.

Private Growth 

Retains updated with enterprise adjustments and HR authorized/coverage/course of adjustments related to their position.  Seeks suggestions and acts on it to enhance their efficiency and total functionality.


What’s required

Honesty & Integrity

Truthful, honest and reliable of their actions. Reveals integrity by doing the proper factor. Maintains acceptable confidentiality always.  Has the braveness to problem when acceptable.


Adapts positively to altering work priorities and patterns when new duties should be executed or necessities change.


Shows vitality and enthusiasm in the way in which they go about their position, dealing positively with setbacks after they happen. Stays constructive below strain.


The size of this apprenticeship ought to sometimes be 18 – 24 months.


There are not any required {qualifications} for this apprenticeship.

The employers are eager to drive up professionalism and requirements inside HR so the Evaluation Plan accommodates recommended {qualifications}/items that employers can use to make sure sturdy technical data.

Apprentices with out Stage 2 English and Maths might want to obtain this degree previous to completion of their Apprenticeship.

Hyperlink to skilled registration and development

The profitable apprentice could also be eligible to use for Affiliate membership of the Chartered Institute of Personnel and Growth (CIPD) or another skilled physique that recognises this apprenticeship inside its membership standards (membership is topic to the skilled our bodies personal membership necessities).

It varieties the muse of a profession throughout the career, giving the bottom for additional improvement via a profession path inside an organisation and/or via the HR Marketing consultant/Companion apprenticeship. The apprentice can select to remain inside core HR or diversify into one of many specialist areas of HR.


It is a Stage 3 apprenticeship.

Overview date

After 3 years or when important change is required.

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