Reference Quantity: ST0520

Particulars of ordinary

Important duties and obligations

Insurance coverage is an extremely numerous market with a wealthy historical past of serving to folks and companies assess and handle the dangers they face. Over 1,000,000 folks within the UK work on this thrilling business which supplies safety from the dangers related to sports activities automobiles and hurricanes to the long run wants of our society.

Occupational Profile:

This commonplace covers a variety of roles together with inner going through ‘operational administration’ and externally focussed ‘shopper administration’. All roles would require very sturdy technical competence, with the flexibility to use this to a wide range of eventualities relying on the dimensions, specialism and enterprise mannequin of the corporate. The next are examples of various practical areas usually discovered inside Insurance coverage firms:

Broking; Consumer Administration; Underwriting; Claims: Operations; Loss Adjusting; Reinsurance; Threat Administration; Insurance coverage Product and Pricing; Grievance Dealing with.

All senior insurance coverage skilled job roles require competence within the following:


What’s required


Insurance coverage market

Deep understanding of the complicated and altering wants of the insurance coverage market and the vary of services out there to satisfy these wants.



Threat and Regulatory

Deep Understanding of the Monetary Companies authorized and regulatory framework and the moral rules underpinning them. Thorough understanding of latest or altering laws and authorized observe on the insurance coverage sector. Understanding of the influence of publicity to threat and methods to handle, mitigate and switch threat.


Shoppers and Colleagues

Deep understanding of  the rules of the way to construct sturdy inner and exterior relationships. Capable of show an in depth understanding of customer support requirements and the tradition of the corporate.


Processes and Procedures

Deep understanding of the processes and procedures inside personal function and the way these are impacted by insurance coverage market practices and agreements. Capable of consider how these assist the supply of the operational and strategic goals of the enterprise.


Industrial Consciousness

Deep understanding of how the insurance coverage market could also be affected by exterior change. Understanding of the way to assess the influence of competitor technique on companies and their market place and the way to use this data to contribute toorganisational technique.



What’s required

Technical potential

Applies specialist technical information and expertise to unfamiliar and/or complicated conditions. Proactively responds to insurance coverage market modifications to ship constructive outcomes to all stakeholders. Constant utility of authorized insurance coverage rules, information of the market construction and its processes and procedures and documentation to a spread of complicated conditions.

Relationship improvement and administration

Engages and networks proactively with shoppers/clients and colleagues/senior administration, as required to ship enterprise outcomes. Manages buyer/stakeholder expectations successfully. Makes use of interpersonal abilities and networks to affect and achieve assist, to ship constructive enterprise outcomes.


Makes use of a spread of superior communication methods to convey complicated data. Negotiates successfully. Seeks out alternative to speak complicated data clearly and negotiate successfully by making use of superior communication methods.

Possession and initiative

Contributes to the event and implementation of operational plans inside enterprise space. Manages folks and/or processes to make sure the operational and strategic wants of enterprise are met. Challenges present processes and procedures to enhance the client/shopper/ stakeholder expertise. Makes use of a structured, evidence- primarily based method when taking possession for resolving recognized issues. Capable of present a transparent rationale when making choices.


Makes use of in-depth information of regulatory necessities to assist organisational compliance. Makes use of understanding of threat to contribute to anticipating, figuring out and managing exposures inside their enterprise space.

Recommendation and assist

Persistently helps others and collaborates to attain outcomes in keeping with enterprise technique. Takes a management function inside group when acceptable. Is alert to sector developments and notifies others the place they influence on personal enterprise space.

Administration of data & information

Obtains and analyses related data and information to guage efficiency and affect enterprise outcomes. Makes use of information evaluation to problem present enterprise processes/procedures. Proficient in using bespoke and/or generic IT software program and techniques wanted to facilitate the evaluation and analysis of information.


What’s required

Drive to excel

Identifies alternatives to drive greater efficiency. Takes the initiative to set and meet difficult particular person and group efficiency measures underpinned by industrial acumen and sound judgement.

Private Accountability

Takes possession for the standard and supply of labor, recognising and rectifying potential points. Adapts positively to altering priorities and is versatile to the wants of the corporate. Builds personal functionality by means of possession of non-public improvement.


Demonstrates a artistic and questioning method. Is enterprising when in search of options to enterprise wants understanding the influence at each a sensible and a technical stage. Responds positively to suggestions and alter.
Professionalism Shows skilled and private integrity by being truthful and honest in actions and avoiding/managing any potential conflicts of curiosity. Function fashions and coaches others in constructive behaviours.

Entry necessities:

Particular person employers will set the choice standards for his or her Apprenticeships. Most candidates can have A ranges (or equal) or present related Degree 3 {qualifications}.


Superior Diploma in Insurance coverage {qualifications} from both the Chartered Insurance coverage Institute (CII) or the Chartered Institute of Loss Adjusters (CILA) are required to finish this apprenticeship. Each skilled our bodies record the non-obligatory models that may be chosen throughout the general qualification frameworks, which allows matching to the necessities of the person’s function.

Hyperlink to skilled registration:

By passing the apprenticeship, skilled registration will be achieved by utility to the related Skilled Physique with recognised designation of ‘ACII’, (Chartered Insurance coverage Institute), or ‘Superior Dip CILA’ (Chartered Institute of Loss Adjusters).

English and Maths

Apprentices with out stage 2 English and maths might want to obtain this stage previous to taking the end-point evaluation.


The apprenticeship must be reviewed after 3 years.



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