Reference Quantity: ST0474

Particulars of normal

Function / Occupation:      Motor Finance Specialist

Overview: This customary incorporates 2 roles in a core and choices construction. Each roles present info in relation to facets of Motor Finance for an Middleman (Retailer/Dealer) or their buyer – primarily providing and/or administering finance packages to prospects shopping for autos. This will embody offering particular in-house help with Motor Finance packages on to the shoppers of the Middleman, info relating to particular Motor Finance packages, merchandise and campaigns, the laws defending the patron together with their obligations. Typical job titles for these roles embody Supplier Help, Finance and Insurance coverage Supervisor, Buyer Adviser, Enterprise Supervisor, Account Supervisor. The 2 choices are:

Motor Finance Specialist (Finance Firm) works for a finance firm that gives providers to the Middleman (Retailer / Dealer) and their prospects. In lots of instances these Intermediaries is not going to be of ample measurement to justify their very own in home Motor Finance Specialist. They play a important function in managing the daily queries, wants and necessities of each the Middleman and in some instances their prospects. The function is more likely to be concerned in a wide range of actions which will embody, however not be restricted to:

  • Receiving and reviewing functions for provision of Motor Finance for a buyer, from an Middleman. Utilizing Finance Firm standards and compliance with all laws to help the corporate to offer appropriate finance for the top buyer
  • Finishing up core in-house features corresponding to underwriting, payouts, seller assist
  • Receiving and aiding with queries, complaints and normal enquiries relating to Motor Finance from an Middleman.
  • Liaising with Intermediaries to make sure all documentation is full, adheres to legislative necessities and allows the client to make an knowledgeable resolution
  • Sustaining and creating relationships with Intermediaries, rising the share of Finance obtainable.
  • Making certain correct and well timed processing of documentation and reviews in an effort to help with administration of payouts, efficiency and knowledge.
  • In some instances, the advisor will liaise immediately with the client (on behalf of an Middleman) to debate, current info and conclude a Motor Finance software, guaranteeing the client is absolutely conscious of their obligations.

Motor Finance Specialist (Retailer Marketing consultant) performs a important function in liaising immediately with the top person buyer inside an Automotive Retailer enterprise. An Automotive Retailer offers gross sales of New or Used motor vehicles, vans or motorcyles, subsequently this function is more likely to be concerned in a wide range of actions to assist and facilitate the sale of the car. Their function may even cowl guaranteeing compliance with all related laws, liaison with Finance Corporations, easy administration of processes and documentation, sustaining a buyer focus and liaison with gross sales groups to proactively help with the sale of motor autos. Duties might embody, however not be restricted to:

  • Making certain related laws and compliant processes are being adhered to through the sale and that each one prospects are given a possibility to make an knowledgeable resolution across the funding for his or her motorized vehicle.
  • Working with prospects to tell them of the funding choices obtainable
  • Liaising with Finance Corporations to offer correct and well timed info of shoppers making use of for funding – so that they will perform appropriate affordability checks and course of the applying
  • Offering steering and knowledge to retailer administration and gross sales groups on Motor Finance services, in an effort to proactively help with the gross sales of autos
  • Dealing with all buyer funding associated queries to make sure they’re handled effectively and successfully

Core Competencies – relevant to each choices:


Understanding of:

Market Consciousness

How manufacturers and finance firms provide their merchandise, their standards and the way regulation impacts the gross sales of Motor Finance funding.

How the complete portfolio of merchandise can facilitate or have an effect on the gross sales of autos.

Motor Finance Merchandise

The vary of varieties and buildings of auto funding and associated merchandise, their options/advantages and the way they might apply to prospects e.g. possession / non-ownership merchandise; prolonged / beauty guarantee; paint safety

Regulatory, Taxation and Compliance

The regulatory and legislative surroundings for Motor Finance and the impression of this on their function. How the ideas of laws, taxation and VAT may have an effect on the selection of funding technique utilized by the client. The detailed regulation, tax and compliance guidelines for the merchandise that they assist.

Enterprise Consciousness

Their organisation’s enterprise technique, tradition and function inside the Motor Finance sector. How their very own function suits inside the wider organisation and Motor Finance business.

How their function impacts and advantages the shoppers of their organisation.

Techniques and processes

The element of all methods and processes used within the function along with the requirements to be met, together with IT instruments. 


The flexibility to:

Buyer Service

Ship glorious service, assembly buyer wants and delivering truthful buyer outcomes e.g. producing quotations or reviews. Deal with a variety of conditions together with coping with complaints appropriately.

Delivering outcomes

Ship work that meets required high quality, requirements and targets, utilizing the required methods and processes. Take the initiative to satisfy difficult particular person and staff efficiency measures according to organisation coverage, values, requirements and authorized/regulatory necessities.

Plan and handle personal workload successfully, responding to adjustments when vital.


Display good interpersonal expertise, speaking successfully and appropriately with all stakeholders e.g. prospects, Middleman workers / administration and Finance Firm groups. Use a variety of media to speak properly e.g. telephone, electronic mail, letter, nose to nose, social media.

Crew working

and collaboration

Constantly assist colleagues and collaborate to attain outcomes. Construct and preserve robust working relationships with colleagues and shoppers e.g. gross sales groups, customer support groups and all ranges of administration. Is conscious of personal function inside staff and impression on others.

Private Growth

Proactively plans and data their very own improvement in each present function and profession by way of a variety of strategies e.g. office studying, skilled programs. Search suggestions and act on it to enhance their efficiency. Construct their very own functionality by way of possession of their very own improvement, in session with their supervisor. Preserve updated with related adjustments. 


What’s required:


Truthful, honest and reliable of their actions. Exhibits integrity by doing the appropriate factor, according to employer insurance policies/laws/compliance and many others. Maintains acceptable confidentiality always.

Dedication and Enthusiasm

Demonstrates enthusiasm and dedication. Prepared to counsel / share new concepts and alternatives for change.


Accepts altering work priorities and patterns when new jobs must be executed and adapts to enterprise change.


Shows vitality and enthusiasm in the best way they go about their function, dealing positively with setbacks once they happen. Stays optimistic beneath stress.

There are further particular competencies for the 2 choices as proven beneath:

Further Finance Firm Competencies:


Understanding of:

Operational Processes

The element of related operational processes e.g. underwriting, payouts, seller assist. The finance firm “again workplace” features of collections, customer support, finance, seller improvement and gross sales assist and many others, along with how their function interfaces with them

How laws and the broader finance sector impacts the market and creates product portfolios within the Motor Finance Sector.

Enterprise Understanding

The Finance Firm function within the lifecycle of a car / buyer.

The Middleman (as buyer) and/or finish buyer necessities to take care of controls over cash-flow, efficiency and achievements of targets in an effort to make sure the Motor Finance division is a important earnings / value centre.


The flexibility to:

Evaluation and Resolution making

Analyse a variety of knowledge contained in functions, evaluating them towards related standards to succeed in an acceptable resolution / advice. Determine non-standard conditions and escalate when required. Produce related administration / regulatory reviews.

Steady enchancment

Determine alternatives to enhance work practices. Take possession of particular adjustments by way of to implementation the place acceptable.


Further Retailer Marketing consultant Competencies:


Understanding of:

Funding Product


The element of related finance merchandise, construction them and create options that meet buyer wants for personal and/or enterprise customers. The legislative / compliance necessities

and clarify the client’s contractual obligations.

Enterprise Understanding

The necessities to take care of controls over cash-flow, efficiency and achievements of targets in an effort to make sure the Motor Finance division is a important earnings / value centre.

Shopping for / Promoting Behaviours

Why prospects purchase, what motivates them to purchase and typical forms of prospects.


The flexibility to:

Consultative Promoting

Display good buyer listening and understanding expertise to match product options to their wants and necessities, in an effort to create advantages for the client. Observe and preserve processes to make sure compliance while enabling prospects to make knowledgeable choices.

Display they will observe an outlined gross sales course of. 


The size of the apprenticeship is often anticipated to be 18-24 months.


Apprentices with out Stage 2 English and Maths might want to obtain this degree previous to taking the Finish Level Evaluation.


Completion of this apprenticeship will kind the inspiration of a profession within the Motor Finance sector and will result in a wider profession within the Automotive Sector.


This can be a Stage 3 apprenticeship.

Overview date

After 3 years or when important change is required

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