Reference Quantity: ST0150

Particulars of normal


The engineer will set up and repair a spread of home and/or industrial gear from washing machines and micro-wave ovens within the kitchen, laundrette or restaurant to tv and audio gear in the lounge. The affect of computer systems in controlling washing machines and offering tv, have introduced the set up and repair necessities of those merchandise collectively. Within the close to future, the ‘good dwelling’ will give wi-fi management of those merchandise and hyperlink their necessities nonetheless nearer.

To fulfill the wants of those ‘good’ merchandise, it’s important that the engineer is I.T. literate and has an understanding of all points of connectivity, with the flexibility to make and troubleshoot I.P. connections to routers, Bluetooth and Wi-Fi connections, in each home and industrial conditions. The engineer should even be succesful within the utilization of “Apps”. Know-how is growing at a speedy price and the vary of merchandise requiring the engineers abilities will increase and require the engineer to take care of and replace their data and abilities to fulfill these future wants. Many merchandise can be built-in into the ‘good dwelling’ sooner or later and speak to one another by the “Web of Issues” giving the engineer a safe and worthwhile future.

As many of the work is carried out within the buyer’s dwelling or enterprise, the engineer needs to be well mannered, nicely dressed and have acceptable buyer dealing with abilities. The work can be fascinating and various giving the chance to work with a variety of individuals in differing environments. The engineer ought to have an enquiring thoughts and be capable to comply with a logical sequence of mechanical occasions or electrical checks. Following the Apprenticeship, the engineer could have extra coaching if they’re engaged on gasoline home equipment or working in particular industrial premises, they could even have the chance to take extra {qualifications} to additional develop their abilities and lengthen their prospects into administration, coaching or growth.

Generic job titles recognised throughout the business:  Installer. Service engineer. Service technician.


What’s required


  • Giving a superb impression of their employer and themselves by being well mannered and appropriately dressed.

Pleasant method

  • Having a pleasant greeting and method to colleagues and clients

Displaying respect

  • Displaying respect for buyer’s property and possessions

Having concern

  • Having concern for the security of colleagues, clients, their household and pets

Willingness to proceed studying

  • Persevering with ‘private skilled growth’ in an business that’s altering quickly

Honesty and integrity

  • Growing a trusting relationship with clients and colleagues


What’s required – the engineer might want to know and perceive:

Well being & Security

  • Well being & security rules and practices related to the function.
  • Testing to EU/BS Product Requirements.( oven inside temperature & floor temperature checks)
  • PAT (Transportable Equipment Testing)

Buyer Care Procedures & Methods

  • Buyer care strategies together with any specific firm insurance policies.

Environmental Laws

  • Environmental laws ie WEEE (Waste Electrical & Digital Tools) Directive.

Transporting & Defending Electrical & Digital Merchandise

  • Well being and security rules and practices together with waste carriage rules and Electrostatic Discharge (ESD).

Putting in, Testing & Handing Over Electrical & Digital Merchandise

  • Electrical companies, utility companies, sign necessities and community connections.
  • Producer’s set up necessities eg: Air flow, constructing power, viewing distance and different website necessities.

Diagnosing Faults and Repairing Electrical & Digital Merchandise

  • The working rules and merchandise working sequence.
  • The perform of software program within the operation of the product.
  • Producer’s service manuals as acceptable.
  • The significance of van inventory upkeep.

Rules of Servicing Electrical & Digital Merchandise

  • The rules by which the product operates to assist diagnose the defective space and element or software program. 


What’s required – the engineer will be capable to:

Well being & Security

  • Observe well being and security rules and procedures together with:
  • Apply electrical security checks.
  • Keep away from the hazard left by residual power.
  • Guarantee all instruments and gear are protected and match for goal.
  • Perceive and apply EU/BS product requirements.
  • Apply Transportable Equipment Testing.

Buyer Care Procedures & Methods

  • Determine and use the suitable mode of communication and be capable to cope with and hearken to clients.
  • Adjust to well being and security procedures to guard colleagues, clients and their household.
  • Resolve disputes and know who to report back to in case of issues.

Environmental Laws

  • Analysis and apply environmental laws that’s present and acceptable to installations and repairs.
  • Advise clients on power saving practices and selecting environmentally pleasant purchases sooner or later.

Transporting & Defending Electrical & Digital Merchandise

  • Use the right lifting strategies.
  • Apply protected stowing procedures.
  • Match / take away security bolts.
  • Ship product.

Putting in, Testing & Handing Over Electrical & Digital Merchandise

  • Agree appropriate website, with buyer, for set up.
  • Perform electrical security checks.
  • Set up product to producer’s rules.
  • Make community connections together with WiFi, Web and blue tooth.
  • Display product to buyer’s satisfaction guaranteeing buyer can function product.
  • Full paperwork together with re-call registration if agreed with buyer.

Diagnosing Faults and Repairing Electrical & Digital Merchandise

  • Choose, use and apply diagnostic instruments and aids to find fault.
  • Guarantee that there’s not a major motive for fault occurring.
  • Guarantee alternative parts are appropriate and meet specification.
  • Exchange parts or reinstate software program utilizing appropriate sequence, acceptable instruments and strategies.
  • Guarantee no harm to different parts.
  • Guarantee product is working correctly, take a look at it for electrical security, EU/BS Requirements and exhibit it to the client.
  • Talk technical findings and Product / declare investigations, each verbally and in writing.
  • Observe and cling to the principals of Electrostatic Discharge (ESD) when dealing with spare components and open merchandise

Rules of Servicing Electrical & Digital Merchandise

  • Apply the suitable electrical, digital & software program rules to understanding the character and motive for faults.


  • Perceive and apply the rules behind product connectivity
  • Perceive and full Community & Router set-up
  • Relate efficiency to hurry and/or set-up of the client community
  • Perceive Apps and use them in product perform & troubleshooting

On completion the Apprentice can be eligible to use for an ECS (Electrotechnical Certification Scheme) card.

Entry necessities:

Particular person employers will set any related entry necessities. Apprentices with out Degree 2 English and maths might want to obtain this stage previous to taking their end-point evaluation.


Usually three years.


It is a Degree 3 Apprenticeship.

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