Reference Quantity: ST0301

Particulars of normal


The function of a Leisure Obligation Supervisor is to handle the efficient each day ‘entrance line’ operation of a leisure facility. These amenities will range in dimension and the providers out there equivalent to swimming swimming pools, multi-functional sports activities corridor, health suites, crèche, kids’s tender play, well being suites, climbing partitions and outside sports activities tracks. It’s the accountability of the Leisure Obligation Supervisor to make sure the power is ready to be used in accordance with the deliberate exercise programme and that each one areas are maintained to the very best potential requirements of security, cleanliness, safety and operational effectiveness. Usually, the Leisure Obligation Supervisor will present seen management to a various vary of employees equivalent to lifeguards, receptionists, sports activities coaches, health groups and crèche staff. Their accountability is to handle employees efficiency and on-going growth to make sure employees are motivated, environment friendly and function at a excessive normal.

The Leisure Obligation Supervisor will promote buyer well-being, and, by means of the providers on supply encourage clients to undertake and keep an lively wholesome life-style. The Leisure Obligation Supervisor will drive enhancements to the shopper expertise and guarantee members of employees are totally conscious of easy methods to help numerous clients equivalent to ethnic teams, disabled members, adults, and younger kids, understanding how this can contribute to total buyer loyalty and retention in help of the enterprise objectives and model. The Leisure Obligation Supervisor will sometimes report back to a Leisure Centre/Normal Supervisor and help in implementing administration techniques, sustaining operational requirements, data, and monetary procedures in accordance with laws and business steering while guaranteeing compliance with all organisational insurance policies and procedures. Leisure Obligation Managers’ sometimes cowl a seven day week leading to shifts that embrace weekends, early mornings, evenings and public holidays.

This occupation exists inside a sector that performs an necessary function in bettering the well being of the nation, creating alternatives that get extra individuals, extra lively, extra typically.

  Information and understanding of Abilities
Leisure Facility Administration

  • open, put together and shut a multi-functional leisure facility together with particular areas equivalent to reception, swimming swimming pools, health suite, sports activities halls, altering rooms and spectator zones
  • Supply and efficient administration of typical programmed actions equivalent to girls solely classes, ethnic minority pool exercise, kids’s events and neighborhood sport membership bookings
  • Preparation of sports activities halls, the swimming pool surroundings and related tools equivalent to trampolines and digital disabled swimming pool hoists
  • put together for ad-hoc bookings all through the shift equivalent to badminton courts and 5 a aspect soccer video games
  • present a ‘entrance line’ store flooring administration presence with a excessive degree of interplay with employees, clients, and guests equivalent to contractors and purchasers

  • Lead and be accountable for the protected each day working of a multi-functional leisure facility
  • Make sure the leisure facility is totally operational and employees and tools are resourced and prepared for buyer use performing duties equivalent to managing the establishing and take down of sophisticated tools (trampolines and digital swimming pool hoists) and sustaining the swimming pool (PH and chlorine ranges)
  • Remedy each day issues to make sure the leisure amenities service requirements are met and maintained

Entrance Line Individuals Administration

  • successfully handle a multi–purposeful leisure operations staff equivalent to lifeguards, sports activities and health coaches, receptionists and cleaners for the sleek each day working of a leisure facility
  • The significance of efficiency managing employees and wider groups utilizing common SMART rules to help the private achievement and growth utilizing strategies equivalent to one to 1 chats, value determinations and formal coaching
  • The significance of efficient staff working in busy environments (spectator occasions) or in tough conditions equivalent to emergency lifesaving resuscitation and first help of minor accidents
  • undertake employees inductions, coaching, recruitment and shortlisting processes

  • Plan, organise and handle the allocation and rotation of employees into specialist roles equivalent to sports activities teaching, lifeguarding and reception duties to fulfill the each day programmed actions.
  • Construct efficient staff and particular person relationships by supporting, motivating, creating and
  • Present employees with open, sincere and clear suggestions and thru decisive management throughout tough/emergency conditions guarantee all employees adhere to agreed processes and procedures
  • Apply and adapt personal management model to completely different conditions and other people to attain desired consequence

Buyer Service

  • recognise buyer profiles and cater for particular wants equivalent to girls solely classes, disabilities and non secular beliefs
  • The significance of assembly and exceeding the shopper expectations in keeping with service requirements and values
  • When and easy methods to talk and share info successfully in any respect ranges, and to a various viewers in a transparent and open method, on efficiency measures equivalent to publicity and outreach, membership purposes and signage
  • The significance of receiving and coping with customer support queries and suggestions to help the advance of the shopper expertise

  • Be accountable for the shopper expertise throughout shifts together with the administration of complaints and suggestions
  • Guarantee personal and groups communications are delivered in a method and method that’s related to varied clients equivalent to adults, disabled, ethnic and minority teams
  • Handle all buyer feedback and complaints rapidly and successfully, with a transparent decision. Making certain these are recorded and analysed and put ahead recommended suggestions for enhancements the place obligatory to forestall any reoccurrence of issues

Authorized and compliance

  • handle Well being and Security in accordance with authorized and employer necessities for the protected working of a leisure facility for all clients and employees equivalent to pool plant operations, chemical compounds and dangerous substances, threat assessments, tools guide dealing with, and first help
  • The environmental impacts of each day leisure operations in areas of vitality conservation and discount, minimising waste and recyclable controls
  • Implementing high quality assurance techniques and procedures to ship a top quality functioning facility.

  • Carry out common audits and evaluations to watch and evaluation facility compliance with laws and business steering equivalent to fireplace exit checks, altering room cleanliness and pool water
  • Produce clear, informative stories on any incidents, accidents and occurrences in keeping with insurance policies and procedures
  • Guarantee sources (supplies and tools) are used effectively by guaranteeing appropriate use in accordance with producer’s directions

Enterprise Assist

  • The enterprise model and values of the organisation alongside upholding its popularity to help enterprise objectives and repair targets by means of its operations, services on supply.
  • The significance of being a part of the administration staff and offering help in duties equivalent to programming of actions, procurement of contractors and suppliers, employees recruitment and induction, enterprise growth and advertising of the leisure facility
  • use info know-how to establish alternatives to boost operations and enhance the shopper expertise equivalent to the usage of digital show screens and progressive advertising promotions (January health growth and youngsters’s vacation camps)
  • The administration of the central administration system and its elements equivalent to buyer database, sports activities exercise bookings, employees IT rota techniques and each day and weekly administration stories

  • Lead the staff to make sure the promotion of the enterprise model by efficient use of supplies and communication
  • Produce common stories for the Leisure Centre/Normal Supervisor on measures equivalent to employees points, buyer complaints, occasions, and incidents and supply solutions on easy methods to enhance the enterprise
  • Handle and help budgets, gross sales targets and monetary key efficiency indicators in personal space of accountability
  • Handle inside IT techniques to help the effectiveness of the organisation and facility

Monetary Accountability

  • Income and safety throughout shifts together with all money dealing with procedures equivalent to until reconciliation, merchandising machines and catering retailers
  • Administration of efficient inventory management means equivalent to saleable items, membership vouchers, cleansing and pool chemical compounds and occasion tickets
  • increase buy orders, set targets, budgets and monitor expenditure.

  • Analyse and interpret monetary stories, figuring out actions the place applicable
  • Monitor and audit inventory management techniques
  • Produce monetary stories in space of accountability and establish methods to cut back losses and switch round right into a revenue


A dynamic particular person with a ‘can do’ perspective, outcomes pushed strategy and perspective that demonstrates belief, openness and respect when coping with individuals from all backgrounds and at varied ranges within the organisation with a versatile strategy to duties, duties and workload.

Curious: Shows an eagerness to be taught and perceive why / how issues work and is likely to be improved


Decisive Thinker: Not afraid to make choices, explaining them and standing by them when wanted


Expert Influencer: Capable of positively affect and persuade clients and colleagues in optimistic methods


Pushed to Ship: To reaching agreed requirements on daily basis


Collaborative: Reveals willingness to work with and co-operate with a various workforce, buyer base and help the staff


Personally Credible: Truthful with clients and colleagues and treats others pretty and equally


Position Mannequin: Leads & Evokes by means of nice communication and being a staff participant – at all times tasks a optimistic comfortable, inspiring function mannequin

Entry necessities

Employers will set their very own entry necessities; sometimes candidates ought to have acquired related, lively expertise within the leisure sector previous to enrolment.

Employers who recruit candidates with out English and Maths GCSE at Grade C or above (or permitted equal) should guarantee the person achieves this normal previous to the completion of the apprenticeship.


As a part of the apprenticeship the apprentice might want to obtain the next qualification: First Support at Work and Pool Plant Operator

Programme length

Usually 15 – 18 months.


Completion of this apprenticeship will allow development within the leisure business to a extra senior administration function equivalent to Centre Supervisor.

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