Reference Quantity: ST0193

Particulars of normal

Occupation profile:

Enchancment Technicians are chargeable for supply and training of enchancment exercise inside an space of duty, usually related to Lean and Six Sigma methodologies. They are often discovered throughout all business sectors and features together with automotive, banking, engineering, meals merchandise, IT, property, retail, telecoms Native and County Councils, NHS, Voluntary / Charity, Utilities, Prescription drugs, Insurance coverage, Hospitality and many others. 

Sometimes, Technicians work as a member of an operational crew to resolve issues – stopping re-occurrence, partaking others in points affecting them and to assist the development of efficiency. Typical actions embody:

  • Participating crew members within the identification of enchancment alternatives and related countermeasures and controls
  • Initiating and facilitating enchancment actions by way of to confirmed decision
  • Offering native experience in enterprise enchancment strategies and primary instruments to crew

There are a number of job titles related to the occupation, these embody, however will not be restricted to: Enterprise Enchancment Co-ordinator, Steady Enchancment Govt, Course of Technician, Operational Excellence/Lean Engineer, Lean Six Sigma Yellow belt and High quality Management Analyst, Environmental Compliance Technician, Environmental Development Oversight, Environmental Well being and Security Inspector, and Transportation Planner.

Inexperienced job titles: Transportation sustainability enchancment planner, Environmental enchancment compliance technician and Environmental enchancment well being and security inspector 

Enchancment Technicians have the Information of:

  • Compliance: Legislative and buyer compliance necessities together with surroundings and well being and security
  • Group formation & management: Enchancment crew roles and obligations in a change surroundings
  • Self-development: Totally different sources for information improvement
  • Venture administration: Venture constitution, Gantt chart, reporting documentation, Purple Amber Inexperienced (RAG) standing, communication (verbal and non-verbal channels) and implementation plans
  • Change administration: Roles of the supervisor and chief inside change. Influencing, reinforcement and training rules
  • Ideas & strategies: Six Sigma rules per ISO13053 (Worldwide Organisation for Standardisation), interim containment actions, Lean rules
  • Venture choice & scope: Choice matrix, scoping tree
  • Downside definition: Exploratory information evaluation, information assortment planning, downside and objective statements
  • Course of mapping & evaluation: Provider Enter Course of Output Buyer (SIPOC), course of mapping, worth and waste evaluation, efficiency metrics – discrete information
  • Information acquisition for evaluation: Information stratification, sampling concept, information varieties, variation varieties and sources, information assortment instruments, operational definition and rules of measurement error
  • Primary statistics & measures: Management charts – discrete information
  • Course of functionality & efficiency: Functionality evaluation – steady information
  • Root trigger evaluation: Histograms
  • Experimentation: Energetic evaluation versus one issue at a time, Plan Do Examine Act
  • Identification & prioritisation: Brainstorming, choice standards
  • Sustainability & management: Course of

Enchancment Technicians have the next Expertise inside the context of their very own organisation to:

  • Compliance: Work in accordance with organisational controls and statutory laws
  • Communication: Share enchancment progress by way of applicable reporting
  • Venture administration: Plan, handle and implement enchancment actions. Establish and assist administration of dangers. Develop the enterprise case for enchancment exercise and implementation
  • Change administration: Interact by way of communications. Reinforce – positively and negatively. Successfully coach friends
  • Ideas and strategies: Use a structured technique and applicable enchancment instruments partaking with subject material specialists to ship enterprise advantages
  • Venture choice and Scoping: Establish and scope enchancment initiatives and set up clear measurable targets
  • Downside definition: Develop an issue/alternative assertion supported by validated information
  • Voice of the client: Apply methods to determine prospects, their necessities and translate these to metrics
  • Course of mapping & evaluation: Apply course of mapping instruments to visualise processes, analyse course of efficiency establishing key insights for efficiency enchancment
  • Lean instruments: Apply methods reminiscent of identification and elimination of 8 wastes, 5S (Kind, Shine, Set, Standardise, Maintain), customary work, kaizen, visible shows and controls, error proofing, preventative upkeep
  • Information acquisition for evaluation: Develop information assortment plan and validated measurement processes to grasp efficiency
  • Primary statistics & measures: Set up patterns and tendencies in information over time utilizing tally, pie, run/pattern and pareto charts
  • Information analysis-statistical strategies: Establish widespread and particular trigger variation
  • Course of functionality & efficiency: Analyse product/course of efficiency utilizing good high quality information
  • Root trigger evaluation: Use trigger and impact diagrams, strategy of 5 whys and graphical evaluation to grasp and confirm root causes
  • Identification & prioritisation: Establish and prioritise enchancment options
  • Benchmarking: Recognise the worth of sharing finest follow
  • Sustainability & management: Create management and response plans with detection measures, determine alternatives to embed adjustments to leverage profit to the enterprise.

Enchancment Technicians exhibit the next Behaviours:

  • Drive for outcomes: Clear dedication for figuring out alternatives and delivering enhancements, pays consideration to element
  • Group-working: Helps when requested, works successfully in a various crew, considers impression of personal actions on others, motivates friends
  • Professionalism: Acts in an ethical, authorized and socially applicable method, aligns behaviours to the organisations values, trusted to engaged on personal when applicable
  • Steady improvement: Acts upon suggestions, displays on efficiency and has a need for studying
  • Secure working: Ensures security of self and others, challenges security


Sometimes 14-18 months

Entry necessities:

Particular person employers will set their very own entry necessities


Both earlier than or in the course of the apprenticeship, apprentices might be required to attain degree 2 {qualifications} in English and arithmetic previous to taking the top level evaluation


Stage 3


After 3 years

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