Reference Quantity: ST0539

Particulars of normal


Worldwide Freight Forwarding Specialist



Programme length:

The apprenticeship will sometimes take 18 months to finish.

Worldwide Commerce and the position of Freight Forwarders: 

The processing of worldwide commerce documentation is important to the UK economic system and the demand for worldwide commerce abilities is forecast to rise.  Freight Forwarders implement these key processes. The sector offers with advanced customs laws and has a necessity show competence in compliance with customs controls and procedures.  Purchasers require their worldwide provide chain to be totally safe, environment friendly and compliant.

Position of Worldwide Freight Forwarding Specialists

Worldwide Freight Forwarding Specialists are employed to make sure that the corporate they work for, and their purchasers stay compliant with all relevant customs, import and export legal guidelines and laws.  They perceive customs guidelines, laws and phrases of commerce, know the place to seek out info and when to escalate points. They’ve particular abilities round customs procedures, classification of products, allocating modes of transport and all related paper and digital documentation. Worldwide Freight Forwarding Specialists are chargeable for a wide range of duties each day equivalent to cargo bookings, creating the suitable paperwork, liaison with carriers, ports and dealing with brokers, transport necessities, gross sales quotations, invoicing, monetary procedures in addition to the numerous customs processes and regimes they are going to come throughout. Purchasers should be stored knowledgeable proactively of progress and this requires abilities and behaviours in customer support linked to an appreciation of worldwide cultures, time zones and their impact on transit occasions. Worldwide Freight Forwarding Specialists have the power to speak successfully with individuals from totally different nations, taking account of variations in working practices.

Pathways in Freight Forwarding:

Apprentices will acquire the CORE data and abilities after which select certainly one of three PATHWAYS (Air Freight, Ocean Freight or Street Freight) to mirror the main focus of their employer’s operations. In every pathway, extra data and abilities can be acquired.

Core KNOWLEDGE  Has a sensible understanding of: SKILLS Is ready to:



The industrial foundation for the consolidation of products being moved internationally and the aim, perform, construction and organisation of the freight forwarding trade.

World geography, political boundaries, time zones and journey occasions.

The rules underpinning the regulatory methods that apply to freight forwarding and the import and export of products and the perform of the important thing regulatory organisations.

The phrases of worldwide gross sales (Incoterms).

Worldwide freight documentation and cargo reserving procedures.

The vary and traits of highway, ocean, and air transport and the determinants of their use in freight forwarding.

The position of freight forwarders within the number of modes of transport as items are moved around the globe.

The significance of marine insurance coverage and service’s legal responsibility.

The classifications of hazardous items and the restrictions utilized to their motion.

The usage of documentary letters of credit score to scale back monetary danger in worldwide commerce

Create worldwide transit documentation.

Precisely enter knowledge relating to items being imported or exported into generic or bespoke ICT methods.

Charge shipments for particular modes of transport consistent with Incoterms.

Guide, plan and monitor worldwide shipments – utilizing guide or ICT methods – in accordance with the principles and laws that apply to that space of the world and to the products consigned.



Has a sensible understanding of:

The important thing options of worldwide customs and excise regimes.

The variations in how items are moved below the totally different customs controls that apply within the UK, the EU and internationally and the aim, perform and vary of Customs Process Codes.

The entry, transit and exit procedures that apply to items being imported and exported.

The important thing contents of the Built-in Tariff of the UK (UK Commerce Tariff).

The way to discover out concerning the preferences/commerce agreements that will apply in worldwide commerce.

Is ready to:

Put together the Single Administrative Doc (C88 in UK) for export (Nationwide Export System) and import declarations.

Use knowledge methods to organize and submit the data required by customs authorities as a part of the administration of the worldwide motion of products.

Produce correct customs declarations & valuations.

Use UK Commerce Tariff to acquire right info regarding commodity codes, VAT and responsibility and carry out responsibility, VAT & excise calculations.



Has a sensible understanding of:

Enterprise accountancy and taxation rules.

Business invoicing, together with appreciation of foreign currency echange.

Billing and accruals.

Pricing and spot-quoting.

Is ready to:

Produce freight costings and invoices consistent with incoterms and related prices.

Take care of and perceive the consequences of foreign money conversion and trade charge dangers on pricing and invoicing calculations.

Apply prices and revenues and is conscious of desired margins.

Put together quotes for service.



Has a sensible understanding of:

The significance of correct and well timed communication with clients each internally and externally to personal organisation.

The significance of proactively monitoring shipments throughout all levels of the worldwide door-to-door course of, together with the monitoring of  departure/arrival occasions of bookings through vans, vessels, flights, customs and transit delays in international nations and the influence of time zone variations.

The significance of speaking any delays (home or worldwide) to the client in a proactive method, consistent with their KPIs and giving them as a lot discover as attainable to allow them to plan contingencies.

The rules of customer support, buyer relationship administration and grievance dealing with.

The financial significance of respecting enterprise and social cultures in all elements of worldwide buying and selling.

The enterprise and social cultures of abroad nations with whom you commerce, how these cultures differ from these of the UK and the influence this has on the type, content material and timing of written and verbal communication with them.

Is ready to:

Exhibit good gross sales/customer support abilities.

Get hold of the related info from methods, or know the best organisations/departments to contact to acquire the data.

Ship excessive requirements of customer support each on the phone and nose to nose and use varied types of media successfully the place essential.

Exhibit the usage of each verbal and written communication that’s applicable to the enterprise and social cultures of shoppers and their workers within the abroad nations with whom you commerce.

Core behaviours:

Apprentices should develop the next behaviours that are integral to profitable efficiency within the office. These are:

  • Exhibits industrial acumen.   
  • Is entrepreneurial.   
  • Is proactive.   
  • Extremely organised, cautious and diligent in knowledge entry and written work.
  • Seeks to be taught from skilled colleagues and workforce members.   
  • Is open to suggestions on work efficiency.  
  • Seeks to construct respect amongst colleagues and clients.   
  • Demonstrates teamwork.  
  • Communicates precisely and successfully with colleagues and clients.   
  • Is an effective listener.


Has a sensible understanding of:

The terminology utilized in air freight companies.

The aim, perform, construction and organisation of the air freight trade. The position of key regulatory and commerce organisations in world-wide air freight, together with airport authorities and dealing with brokers.

Present developments within the worldwide air freight market.

Documentation utilized in worldwide air freight, together with; invoices, air waybills, certificates of origin, Air Cargo Tariff and Guidelines (TACT) and OAG World Airways Guides.

The foundations and laws regarding aviation safety.

Is ready to:

Calculate air freight costs and create quotes for purchasers.

Full all of the related transport documentation required for the air freight trade and the operations of personal organisation.


Has a sensible understanding of:

The terminology and key documentation utilized in delivery traces, container companies and ports authorities.

The aim, perform, construction and organisation of the ocean freight Trade and the position of key regulatory and commerce organisations in world-wide delivery together with port authorities.

Present developments within the worldwide ocean freight market.

The organisation and operation of world-wide containerised delivery.

The aim and usages of the totally different container sorts and their respective advantages

Documentation utilized in worldwide ocean freight, together with; payments of lading/sea waybills, export cargo delivery directions.

Ocean cargo sorts and the idea for ocean freight pricing.

Is ready to:

Calculate sea freight costs for each full container hundreds and fewer than full container hundreds and create quotes for purchasers.

Full all of the related transport documentation required for the ocean freight trade and the operations of personal organisation.


Has a sensible understanding of:

The terminology utilized in worldwide highway freight companies.

The aim, perform, construction and organisation of the worldwide highway freight Trade and the position of key regulatory and commerce organisations in worldwide highway freight.

Present developments within the worldwide highway freight market.

Regulation of driving hours and dealing occasions within the UK and internationally.

Documentation utilized in worldwide highway freight companies, together with; highway consignment notes (CMRs), operator’s licence and automobile documentation.

The rules of load planning and automobile/container loading.

Guide and ICT methods used to route and schedule automobile actions.

Security and safety points in worldwide highway transport together with points associated to ‘clandestine entrants’ looking for to keep away from customs controls.

Is ready to:

Calculate highway freight costs and create quotes for purchasers.

Allocate hundreds to automobile sorts and advise on the environment friendly and protected loading of containers and autos.

Learn tachograph knowledge regarding driving hours and an appreciation of transit occasions inside the EU.

Route and schedule worldwide highway transport shipments.

Full all of the related transport documentation required for the highway freight trade and the operations of personal organisation.



Entry necessities:

Any entry necessities are a matter for particular person employers.


Apprentices with out Stage 2 English and Maths might want to obtain this stage previous to taking the top level evaluation.  For these with an schooling, well being and care plan or a legacy assertion the apprenticeships English and arithmetic minimal requirement is Entry Stage 3 and British Signal Language {qualifications} are a substitute for English {qualifications} for whom that is their main language.




The Commonplace can be reviewed after 3 years.



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