Reference Quantity: ST0509

Particulars of normal

Police Group Assist Officer (PCSO) Apprenticeship – Commonplace Occupational profile:

The police employees function (versus holding any official workplace e.g. Police Constable) of Police Group Assist Officer constitutes a elementary part of the nationwide technique for group policing throughout UK, and PCSOs are highly-valued public-facing members of the service. Carrying a definite uniform from that of their common PC colleagues, PCSOs are sometimes issued with Private Protecting Gear (PPE), together with a stab vest, excessive visibility jacket and police radio.

PCSOs are community-based. Their main operate is to be the seen and uniformed presence of the service locally, fostering and selling relationships (particularly group cohesion and the rules underpinning variety and inclusivity) throughout communities. They are going to be anticipated to assist communities to handle points, issues and considerations which can or could not essentially be crime- or incident-related (e.g. a badly lit pathway in a housing property making aged residents really feel susceptible, or youths gathering in residential areas at evening and so on.).

While working beneath the general course of their line managers and PC colleagues, PCSOs are anticipated to behave independently and autonomously when locally; they’re bestowed with PCSO-specific powers to allow them to carry out their duties. Chief Officers can designate different further powers in response to particular person power wants. (These further powers don’t kind a part of this apprenticeship, however are more likely to characterize an choice for Steady Skilled Improvement (CPD) after the apprentice has been confirmed in put up.)

There to assist and talk with people, teams and organisations throughout the group, a PCSO will sometimes function alone in distinct bodily group areas, recurrently attend group and neighbourhood conferences, undertake liaison with colleges and normal intra-community partnership working.

PCSOs will probably be anticipated to assemble data and intelligence from the group, the relevance of which to ongoing and future policing investigations and/or priorities will probably be decided by their policing colleagues. They will even be anticipated to supply a method of two-way communication between the group and the service.

As a member of the service actively engaged locally, PCSOs could on events discover themselves first on the scene of policing incidents (both by likelihood, or known as upon). They’d be anticipated to (throughout the vary of their powers) take management of those incidents and comprise them till relieved by a PC colleague. They might, every now and then, must utilise battle administration methods (not ‘fingers on’ bodily techniques) e.g. acceptable communication (to attempt to de-escalate a scenario), offering any crucial first help, holding the general public at a protected distance from an ongoing incident, or observing and reporting from a protected distance (depending on dynamic danger evaluation).

Though their function may be very distinct from that of their PC colleagues, a PCSO may often be known as upon to help in relation to policing incidents, however it will all the time be relative to the powers with which they’re designated, and align to the underpinning coaching they’ve acquired e.g. house-to-house enquiries, group reassurance patrols (following incidents) and scene administration (cordons).

PCSOs duties sometimes embrace: 

  • Creating private, detailed, complete, skilled data and understanding of the native communityin which they function, to be able to determine and assist these of their group affected by offending (victims and witnesses) and those that could also be notably susceptible or in danger (together with these in danger from radicalisation as outlined within the Forestall Technique). This assist could also be sensible (e.g. linking with Forestall Engagement Officers the place there’s potential danger of radicalisation or referring to security and safety and compensation claims) or emotional (e.g. listening, reassurance). PCSOs should be capable of assess people’ wants for additional assist, and determine and focus on potential sources of such assist
  • Proactively partaking with, and creating shut working ties with the group, utilizing appropriatecommunication methodologies and IT methods for fostering, selling and sustaining channels of communication e.g. social media (Fb, Twitter and so on.); dialogue boards; power web sites; face-to-face while working locally; attending group/neighbourhood conferences; offering assist to locally-inspired initiatives and so on.
  • Creating shut working relationships with key teams, companies (e.g. native authority, housing associations,colleges, neighbourhood watch and so on.) and people to determine and sort out points equivalent to anti-social behaviour and low-level youth offending
  • Offering a constant channel for multi-agency companions, different key group teams and people tocommunicate successfully with the police and thereby maximize the effectiveness of the service supplied to the general public
  • Fostering, selling and constructing rapport, belief and confidence with people throughout the group, providingadvice and steerage in assist of their wants e.g. crime prevention recommendation, mediation between members of the group
  • Working beneath the overall course of their supervisors and PC colleagues, and alongside multi-agency and localpartners, contribute to the planning, implementation, evaluation and assessment of evidence-based policing initiatives which deal with group issues, points or considerations. Sharing the outcomes of these initiatives with all key stakeholders, each inside and out of doors the service
  • Gathering data and intelligence to help and assist legislation enforcement and group aims
  • Responding to incidents which require police motion. Offering decision to incidents inside their authority e.g.low degree offending and anti-social conduct, issuing fastened penalty notices. The place incidents are exterior their authority they are going to search to comprise (stop escalation) of these incidents till relieved by a certified Police Constable
  • Defusing conditions the place battle exists or threats of battle are current, utilizing private security methods andequipment e.g. calming communication/mediation with these on the scene, holding a protected distance and utilizing their police radio, till relieved by a suitably certified colleague
  • Attending court docket and giving witness testimony in relation to any incidents the place they’ve private data or involvement

Entry necessities: These range from power to power. Sometimes a PCSO will probably be 18 or older, and is extremely more likely to have achieved a Stage 3 qualification (or equal) and Stage 2 in English and Arithmetic (or equivalents) previous to entry. 

Data – the PCSO will know and perceive:

The ethics and values of the police service, together with: responsibility of care, service supply, employment apply, effectivity, effectiveness and worth for cash, the Code of Ethics, skilled requirements, and equality, variety and human rights

The composition and variety of people, teams and neighbourhoods of their group and methods through which they might assist to develop partnership working to handle area people and policing points, issues or considerations

Applicable strategies and media for speaking with people, native and multi-agency companions throughout the group e.g. social media, head to head, neighbourhood conferences, electronic mail and so on.

The rules of making use of a preventative, evidence-based group policing method to mitigate or clear up group points, issues or considerations

The authorized and organisational necessities associated to managing battle and performing in a approach which is more likely to defuse potential battle conditions, together with making use of tactical (non-physical) choices in step with their powers, coaching and issued gear

The authorized and organisational necessities (native coverage) associated to responding to incidents and efficiency of their PCSO duties relating to those responses, together with enforcement actions equivalent to e.g. issuing fastened penalty notices (FPNs) for anti-social behaviour, canine fouling and littering and any bylaws referring to their operational context e.g. railway associated offences (British Transport Police)

The elements that have an effect on susceptible individuals (e.g. these in danger from radicalisation or these experiencing psychological unwell well being; the aged; youngsters and those that could also be being coerced, victims and witnesses) and the way this may occasionally affect on their want for assist, together with the place they are able to entry that assist e.g. native Forestall physique

The authorized and organisational necessities referring to dealing with group and police data and intelligence

Expertise – the PCSO will safely and lawfully be capable of:

Foster, promote and keep channels of communication and develop shut working relationships with key teams, multi-agency companions and people throughout the group

Talk successfully, in accordance with the numerous wants of differing conditions, people, teams and communities, together with those that could also be victims, witnesses and susceptible individuals, supporting variety and inclusivity by way of their communications

Present preliminary assist to susceptible individuals and assess their wants for additional assist, together with offering recommendation on accessing that assist

Collect, deal with and submit data and intelligence from a wide range of sources to assist legislation enforcement and to maximise policing effectiveness.

Work beneath the course of their line managers and community-based Police Constables, contribute to creating, planning and implementing preventative and problem-solving policing approaches to native considerations and points, together with offering help to assessment, analyse and share the outcomes of evidence-based initiatives

Work alongside accomplice organisations or as a part of a multi-disciplinary workforce to enhance, mitigate and clear up group issues, points or considerations

Present an preliminary response to incidents (the place crucial) in-line with authorized and organisational necessities and the bounds of their duties, together with acceptable planning (e.g. methods for managing site visitors movement), for responses based mostly on evaluation of all related data at hand

Present assist for victims and witnesses at policing incidents, together with recommendation to determine and entry sources of further assist (or accessing sources on behalf of people) and post-incident assist, and the place acceptable, delivering any crucial follow-up help.

Apply acceptable battle administration techniques e.g. acceptable communication (not ‘fingers on’ bodily methods) the place completely crucial and in-line with the powers bestowed on them, issued gear (the place relevant), the coaching they’ve acquired and organisational coverage and process.

Behaviours – what’s required?

Taking accountability

Being accountable and taking possession for personal function and duties, while being efficient and prepared to take acceptable, justifiable dangers.

Skilled integrity

Preserve the very best requirements of professionalism and trustworthiness, ensuring that values, ethical codes and moral requirements are all the time upheld, together with difficult others the place their requirements fall beneath these anticipated.

Emotionally astute

Perceive and successfully handle personal feelings in irritating conditions, understanding motivations and underlying causes for personal behaviour and that of others. Worth variety and distinction in approaches to work, pondering and background, and deal with individuals with sensitivity, compassion and heat.

Curious and revolutionary

Have an inquisitive and outward-looking nature, trying to find new data to grasp different sources of finest apply and implement inventive working strategies. Dedicated to reflecting on how personal function is undertaken, studying from success and errors, to constantly assessment and adapt method.


Work successfully with colleagues and exterior companions, sharing abilities, data and insights as acceptable to result in the absolute best outcomes.

Supportive & inspirational main

Uphold the police service’s values in day-to-day actions, offering inspiration and readability to colleagues and stakeholders. Take into account how the broader organisation and others are impacted, and assist others to ship their aims successfully.


Stage: This apprenticeship commonplace is at Stage 4.

Length: A minimum of 1 yr.

Assessment date: This commonplace will probably be reviewed after 3 years.

{Qualifications}: Stage 4 PCSO qualification provided by QAA and/or Ofqual regulated Awarding Organisations (AOs). Useful Expertise: Apprentices with out Stage 2 English and Arithmetic might want to obtain this degree previous to enterprise the end-point evaluation.

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