Reference Quantity: ST0499
Particulars of normal
Overview of the Function:
An Auto-care Technician carries out a spread of companies and repairs to vehicles, automotive derived vans and light-weight items automobiles, working in an Auto-care or “Quick-Match” Centre, which can be a part of a nationwide chain or operated by a regional/native unbiased group/proprietor. An Auto-care Technician requires a novel mixture of technical, retail and customer support expertise. They may use a spread of instruments, measuring and diagnostic tools to establish & restore easy glitches.
The Auto-care Technician has to exhibit experience not solely within the technical components of their function and have an excellent grasp of the sensible and theoretical elements of the automobile programs they service, but in addition must have wonderful phone, buyer dealing with (together with find out how to deal with tough prospects and cope with buyer disappointment) and efficient gross sales expertise, in addition to sturdy drawback fixing and self-organisation expertise. They need to be capable of work as a part of a staff but in addition function independently, perceive how their centre operates from a business perspective and the way their actions contribute to enterprise outcomes, while sustaining a excessive customary of workmanship.
Please Observe: This Commonplace doesn’t by itself qualify apprentices to work on air-conditioning programs. Employers who require apprentices to work on air-conditioning programs should additionally present the F-Fuel qualification
Programme Period:
Usually it’s anticipated that it’s going to take 30 months for the apprentice to achieve the required stage of competence within the office though it could be sooner if a person already has vital prior coaching and sensible expertise.
Entry Necessities:
Particular person employers will set their very own choice standards for candidates. It’s nonetheless really helpful that candidates can exhibit an curiosity within the occupation in addition to a capability to work in an organised and methodical technique to establish and resolve issues; additionally exhibit a capability to speak each orally and in writing.
Apprentices with out stage 1 English and maths might want to obtain this stage and take the take a look at for stage 2 previous to taking their apprenticeship end-point evaluation. For these with an training, well being and care plan or legacy assertion, the English and maths minimal requirement is Entry Degree 3 and British Signal Language qualification are a substitute for English {qualifications} for whom that is their major language.
An Auto-care Technician will exhibit a information and understanding of the next;
- Tyre laws and technical info together with EU Tyre labelling, Tyre Stress Monitoring programs, sidewall markings, homologated fitments referring to vehicles, automotive derived vans and light-weight items automobiles.
- Fundamentals of particular automobile programs together with steering & suspension, braking programs, battery & charging programs, exhaust programs and Air-Conditioning programs
- Automobile 4-wheel geometry ideas
- Fundamental shopper laws related to the occupation
- Applicable Well being & Security laws and necessities for the office
- Hybrid/Electrical Automobile system and protected working procedures
- Information safety necessities to guard buyer and fee info
- Normal gross sales ideas together with, figuring out buyer & automobile wants, presenting options, closing the sale and coping with shopping for resistance
- How the enterprise works and the way you contribute to the general outcomes, demonstrating business consciousness
- How one can perform automobile security inspections and routine upkeep utilizing producers specs or authorized schedules, utilizing automobile particular knowledge and assembly authorized necessities
- The significance of following work place procedures and the implications of not doing so.
The competency to attain the next expertise within the office:
- Contribute to sustaining a wholesome and protected office, together with the upkeep of key tools and finishing up common housekeeping
- Perform inventory procedures together with coping with routine inventory deliveries, putting inventory into storage, finishing up inventory rotation duties and ordering elements for purchasers following firm procedures
- Perform automobile security inspections and routine upkeep in step with manufactures specs or authorized schedules, firm procedures and full authorized documentation.
- Make suggestions to prospects based mostly on the outcomes of inspections, guaranteeing that gross sales suggestions are correct and totally costed, are moral and in the perfect pursuits of the shopper always, utilizing language that’s clear and avoids jargon.
- Perform substitute/restore and balancing of a spread of sunshine automobile tyres, together with ultra-low profile, directional, uneven and run-flat tyres fitted to a spread of wheel sizes and sorts
- Perform the substitute of parts on a particular vary of auto programs together with Steering & Suspension, Braking programs, Battery & Charging programs, exhaust programs and Air-Conditioning programs
- Perform 4-wheel Geometry operations together with changes on a spread of automobiles with totally different suspension and steering programs
- Use a spread of specialist instruments & tools, mechanical & electrical measuring instruments and diagnostic tools to help fault identification and restore.
- Determine & procure right elements to fulfill particular buyer necessities
- Entry automobile technical knowledge to tell inspections and make judgements on put on and serviceability.
- Cope with and resolve low-level buyer complaints
- Talk successfully with prospects, suppliers and colleagues
- Use particular firm IT programs inside the office, together with Level-of-sale programs and hand-held units.
Required behaviours within the office:
- Act in a way that promotes the skilled picture of the automotive sector
- Talk successfully with colleagues and prospects on a spread of subjects together with drawing out info to help identification of buyer and automobile wants, making clear suggestions to prospects and overcoming objections/issues.
- Behave in accordance with firm values, business codes of conduct and exhibit respect for purchasers and colleagues. Be courteous at all instances and reply rapidly to requests/necessities utilizing efficient communication expertise to win belief and guarantee a superb expertise
- Work as an efficient staff member taking accountability for their very own actions, being sincere and accountable when points come up and issues don’t go as deliberate
- Decide to studying to enhance your personal efficiency and that of the enterprise. Work in an organised means to make sure work is carried out in an efficient and environment friendly method.
Qualification and Skilled Membership
On completion of this Commonplace the Auto-care Technician can be eligible to use for IMI membership as a Registered Younger Skilled or if they want as an Affiliate Member. They’d additionally achieve entry onto the IMI Skilled Register.
Commonplace Evaluation: This apprenticeship must be reviewed after a most of three years
This apprenticeship is ready at stage 2
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