Reference Quantity: ST0604

Particulars of normal

The textile care trade encompasses business laundry and dry/moist cleansing. Business laundries present laundry companies and sometimes product rental, to a variety of sectors within the UK. This consists of work-wear for manufacturing, industrial, meals, transport and pharmaceutical sectors; and linen for hospitality, catering, lodge, hospital and care sectors. Dry/moist cleansing is outlined as excessive road aftercare of clothes and materials utilizing solvents equivalent to perchloroethylene or hydro-carbons (dry) or the comparatively new aqueous-based course of utilising detergents (moist).

There are over 3,500 textile care companies within the UK, ranging in measurement from SMEs to PLCs. The trade employs circa 32,000 staff and is value within the area of £1billion a yr. Textile Care Providers Operatives kind the vast majority of staff within the sector and are on the coronary heart of the operation.

Textile Care Providers Operatives typical duties embody:

  • Sorting and figuring out incoming product, usually utilizing expertise, e.g. work-wear, desk cloths, sheets, towels, private gadgets for dry/moist cleansing;
  • Making certain the product is high-quality and match for goal;
  • Working safely and effectively, while minimising the affect on the setting;
  • Rectifying primary faults, e.g. product mis-feed;
  • Classifying merchandise for acceptable cleansing course of;
  • Utilizing acceptable chemical compounds to undertake the cleansing course of, e.g. bleach;
  • Working specialist gear/equipment to course of merchandise in keeping with commonplace working procedures (SOPs), e.g. batch washing machines and presses steamers;
  • Drying and ending merchandise while adhering to firm high quality procedures; and
  • Making ready and packing gadgets for dispatch to satisfy buyer necessities.

Textile Care Providers Operatives function in an more and more excessive expertise primarily based setting. Textile Care Service Operatives report back to a Workforce Chief or Line Supervisor. They could additionally work together with Manufacturing Managers, Normal Managers, Engineers, Buyer Service Executives, Account Managers, Drivers and prospects. Working patterns might embody shift work, as a lot of the sector operates 12 months per yr.

Textile Care Service Operatives have core information, expertise and behaviours and specialist information and expertise in both business laundry or dry/moist cleansing.

Typical job titles embody: Laundry Operative, Manufacturing Operative, Garment Cleaner, Dry Clear Operative, Moist Clear Operative and Normal Laundry Operative.

CORE KNOWLEDGE            Textile Care Providers Operative know and perceive –

Business Background

The sector historical past, present function within the economic system and future tendencies.


Their firm companies and construction; and their function inside it, together with employment rights and tasks.

Well being and Security

How the Well being and Security at Work Act applies to their function together with areas of laws particular to noise, chemical compounds (Management of Substances Hazardous to Well being rules), fireplace, mud, Working Time Laws, security processes, handbook dealing with, security administration, threat evaluation and hazard identification within the work space, and dealing at heights.

High quality Requirements

The standard requirements related to their function together with ISO 9001 High quality Administration, ISO 14001 Environmental Administration, and ISO 18001 Well being & Security.

Environmental Practices

The affect of sector processes on the setting, the environment friendly use of sources, recycling, reuse and the secure disposal of all forms of waste.

Cleansing Processes

The chemistry and mechanical perform behind the cleansing course of to supply a top quality product, together with stain removing, creasing, color loss, greying and yellowing, and; affect on completely different material varieties.

Ending Processes

The ending course of and the way it impacts on completed product high quality and on completely different material varieties.

Machine Breakdowns and Failure

How breakdowns, stoppages and failure impacts on manufacturing and methods to determine, and escalate, potential hazards and points.

Easy machine corrections and changes, e.g. pace and temperature on ending gear.

Know-how and IT

How IT, expertise and methods are used throughout the sector, the advantages of those and the way they’ll enhance manufacturing efficiencies and high quality, together with present and future developments.

CORE SKILLS                        Textile Care Providers Operative can –

Communication and Time Administration

Talk successfully with inner/exterior prospects, colleagues and managers and work as a part of a staff.

Successfully self-manage their time and work load always to satisfy customer support stage agreements.

IT and Tools

Use IT, expertise, methods and gear, safely and effectively, in keeping with SOPs and minimising affect on setting.

Full right documentation in keeping with SOPs.

Rectify primary faults in gear, e.g. product mis-feed.



Type/classify and determine merchandise for processing, together with figuring out any particular cleansing processes required, e.g. stain removing.

Guarantee work stream scheduling to satisfy buyer calls for.


Course of gadgets, together with any specialist remedy necessities. Guarantee washing is prioritised in keeping with operational calls for.



Dry gadgets to realize the standard of product in a well timed method to slot in with operational calls for.



End the product in keeping with buyer high quality requirements.

High quality verify the completed merchandise and determine any rejects or rewash.

Sorting / Packing

Type and pack gadgets prepared for return to the client. Guarantee all merchandise are packed to the proper amount and sort and are packaged in line with the client necessities.  

CORE BEHAVIOURS for a Textile Care Providers Operative –

·         Well being and Security-first angle with diligent good house-keeping;

·         Self-motivated to satisfy operational targets;

·         Versatile in a fast-moving customer-focussed setting;

·         Optimistic and respectful, conscious of equality and variety concerns.


Business Laundry Operatives know and perceive:

Healthcare Sector

Decontamination in laundering high quality requirements, e.g. Threat and Bio-Contamination within the Laundry Atmosphere (British Normal European Norm BS EN 14065), Decontamination of Linen in well being and social care (Well being Technical Memorandum HTM 01-04) and, BS EN 13795 Surgical drapes, robes and clear air fits, used as medical gadgets for sufferers, medical workers and gear.

Meals Sector

Necessities for Threat and Bio-Contamination Management (RABC) and processes required to take away international our bodies and threat of organic cross-contamination.

Work-wear Sector

Efficiency requirements of clothes together with, ISO 20471 Excessive Visibility, ISO 11612 Safety in opposition to Warmth and Flame, ISO 11611 Safety in opposition to welding and allied processes and, BS EN 13034 Protecting clothes in opposition to liquid chemical compounds.

Clear Room Sector

Necessities for Clear Room prospects, together with management measures for product and other people publicity and, BS EN 13795 Surgical drapes, robes and clear air fits, used as medical gadgets for sufferers, medical workers and gear.

Steady Batch Washer (CBW)/Steady Tunnel Washer (CTW) Well being and Security

The Textile Providers Affiliation (TSA) tips on the secure entry and entry to a CBW and CTW.


Business Laundry Operatives can:

Healthcare Sector

Adhere to laundering high quality requirements for decontamination, EN 14065 or HTM 01-04.

Meals Sector

Function to RABC and high quality requirements required to take away international our bodies, organic and cross contamination.

Workwear Sector

Apply high quality and security measures to make sure work-wear clothes meet the worldwide requirements earlier than supply to buyer.

Clear Room Sector

Function inside Clear Room buyer expectations.

Hospitality Sector

Adhere to laundering high quality requirements acceptable for hospitality prospects


DRY/WET CLEANING Textile Care Providers Operative know and perceive:

Care labelling and fibre and material identification

Worldwide care label symbols, garment labelling and various kinds of fibres/materials together with how they react within the dry cleansing course of.


Kinds of dry cleansing solvents, their secure dealing with, and compliance with the requirements to be used, storage and disposal e.g. Registration, Analysis, Authorisation & Restriction of Chemical substances (REACH) and Solvent Emissions Directive (SED).

Recognizing / Specialist supplies

Stain classification and the usage of chemical compounds and recognizing to take away them with give attention to specialist supplies (e.g., skins, fur, suede, and so forth.), together with consciousness of distinctive inherent issues.


DRY/WET CLEANING Textile Care Providers Operative can:

Buyer Interplay

Have interaction with the client, assess cleansing choices and advise buyer, confirming threat stage of acquired merchandise and sustaining efficient communication all through the method


Deal with dry cleansing solvents safely, complying to REACH and SED specs.

Recognizing / Specialist supplies

Establish the stain and select the correct chemical and recognizing approach to take away it.

Alter the approach depending on the specialist materials, displaying consciousness of inherent issues.

Receiving Objects

Function until system and verify acquired items, advising buyer of any faults earlier than they go away premises, resolving or escalating complaints.


Entry rquirements:

Particular person employers will set their very own choice standards.

English and Maths

Apprentices with out Stage 1 English and maths might want to obtain this stage and take the exams for Stage 2 previous to taking their finish level evaluation.

For these with an training, well being and care plan or a legacy assertion the apprenticeships English and maths minimal requirement is Entry Stage 3. British Signal Language qualification is an alternative choice to English {qualifications} for these whom that is their major language.  




Usually, 12-14 months.         


After 3 years.

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