This occupation is discovered within the UK telecom sector.

The broad function of the occupation is construct, present or restore telecom companies for business or residential clients on the UK’s Nationwide Telecom Entry Community. Engaged on the copper and fibre connections to 4G & 5G companies, houses and companies from the native phone exchanges. The connections ship phone, web, information and TV companies to households and companies.

Of their every day work, an worker on this occupation interacts with with a variety of completely different clients relying on their position. The client may very well be a communication supplier with whom the tip buyer has a contract for a telecom service e.g. Sky, Discuss-Discuss, BT, PlusNet. On this position the technician might additionally work together instantly with the service suppliers’ clients – these may very well be residential or workplace based mostly. The vast majority of time within the position might be spent working exterior in every kind of climate. Relying on the precise position the worker may very well be engaged on telecom tools in a phone alternate, at peak, in underground networks, in residential properties and enterprise properties, in conjunction with the street and in every other locations the place a telecom service is required.

An worker on this occupation might be chargeable for an worker on this occupation might be chargeable for sustaining, repairing, upgrading, defending and putting in telecoms companies on the UK’s Nationwide Telecom Entry Community. This field-based position would require the person to work below supervision, alone or as a part of a workforce as required. Their work is allotted to them each day both from their line supervisor or a piece allocation centre by way of an digital machine. The output and the standard of their work is audited by their line supervisor or an exterior auditor regularly. On this position they don’t have administration duty for anybody. New entrants might be becoming a member of a big community of greater than 20,000 operatives nationwide.



Entry area technician


Enterprise connections area engineer


Copper jointer


Exterior community cabler area set up engineers


Fibre jointer


Installations technician


Nationwide cable community area power engineer


Community infrastructure engineer


Overhead set up operative


Telecommunications set up technician


Telecoms customer support engineer


Trainee engineer copper


Trainee engineer fibre

KSBs

Information


K1: The ideas of OFCOM and authorities targets for broadband protection for the UK.
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K2: The UK telecom community together with various kinds of fixed-line equivalent to copper, full fibre community and cell broadband within the UK.
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K3: The identification and connection of telecom cables; the companies and merchandise they’re related to.
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K4: Service Stage Agreements (SLA) and the influence of failing to fulfill these.
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K5: Working telecom cables in a spread of environments equivalent to overhead, underground, in clients’ premises, enterprise premises, exchanges and public areas. (Following business requirements.
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K6: Employer well being, security and environmental insurance policies and procedures and the place to find these to seek advice from. Conserving self, colleagues, clients and members of the general public secure consistent with laws.
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K7: The protection at avenue and street works code of observe.
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K8: Threat assessments, technique statements and their software to the position.
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K9: Fault-finding and problem-solving within the telecom community together with the various kinds of testing concerned on varied factors of intervention and the instruments and strategies wanted to find points.
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K10: The ideas of testing, checking and set up. The completion course of together with signing off accomplished work and demonstrating service the place required.
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K11: Customer support, understanding the differing wants and priorities of assorted clients. Adapting communication type to work together with clients or members of the general public in a spread of conditions.
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K12: Escalation channels and the proper escalation course of together with when, how and to whom.
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K13: Activity administration programs, the right way to entry and interpret the data vital to finishing duties, together with the significance of protecting data updated and protecting to anticipated completion occasions.
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K14: Community data and related data, and the way these can support the duty being labored on: tackle particulars, distribution factors, nodes, dimension/capability, connection factors, alternate particulars.
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K15: GDPR (Common Knowledge Safety Rules) and the way they influence the position.
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Expertise


S1: Perform a threat evaluation earlier than beginning work actions. Observe technique statements.
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S2: Establish the construction and composition of telecom community cables.
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S3: Work from and interpret telecom community plans to determine plant or location.
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S4: Work on and in varied connection factors within the telecoms community.
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S5: Work in a secure method and comply with right procedures when coming into and dealing within the telecoms community in varied environments, together with overhead and underground.
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S6: Choose and use the suitable tools on a telecom community.
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S7: Set up and take a look at elements of the telecom community.
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S8: Fault-find and problem-solve on the telecom community.
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S9: Sustaining security requirements while working in direction of the duty targets.
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S10: Use private protecting tools in a secure and acceptable method.
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S11: Use quite a lot of communication strategies to work together with third events to offer/obtain data precisely, in a well timed method with the intention to ship the very best expertise.
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S12: Establish and take acceptable actions when working round different utilities companies.
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S13: Working as a person or as a member of a workforce to attain outlined objectives.
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Behaviours


B1: Ship a well mannered, courteous skilled service to all clients and members of the general public while safeguarding buyer welfare and recognising vulnerability.
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B2: Prioritise the security of self and others.
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B3: Self-motivated and capable of work alone or as a part of a workforce.
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B4: Be organised and apply efficient time administration to fulfill deadlines.
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