Data and Understanding (Realize it)

Expertise (Present it)

Compliance and laws

  • The significance of laws, procedures and rules referring to an aviation setting with a view to apply and ship organisational compliance necessities inside personal space of duty
  • Necessities for sustaining aviation safety in personal space of authority and motion to absorb the occasion of a breach of safety

  • Guarantee self and group monitor and apply the compliance laws, procedures and rules commensurate to your function
  • Establish dangers and non-compliance, making certain corrective actions are taken or conditions are escalated in accordance with organisation’s procedures

Well being, security and wellbeing

  • Well being and security laws in aviation each in relation to personal function and organisation, together with how one can monitor it
  • Necessities and significance of crew members health and actions which should be taken if unfit for obligation
  • The organisation’s security administration programs and security tradition

  • Establish and deal with / report precise or potential hazards
  • Document and report security and safety incidents together with self-reporting when required
  • Actively have interaction in a protected, open and trustworthy working setting


  • Perceive the aim of the organisation together with its imaginative and prescient, goals and model / organisational requirements, how they examine to its rivals and the way personal function, and the group, assist to realize them

  • Work with the group to take care of model / organisational requirements always and establish and deal with any potential dangers in response to organisational procedures

Commerciality* (for industrial airline apprentices solely)

  • The imaginative and prescient, goals and values of the organisation
  • The way to function commercially with the intention of reaching and exceeding targets and the way these contribute to reaching the general organisational goals

  • Make choices that fulfill the wants of the shopper whereas delivering for the organisation
  • Obtain and intention to exceed industrial targets by making use of strategies which are applicable to all buyer profiles

CRM / Human elements

  • The ideas of Cockpit/Crew Useful resource Administration (CRM) and how one can apply them
  • The ideas of human elements

  • Apply ideas of Cockpit/Crew Useful resource Administration (CRM) and human elements 

Armed Forces operations (for armed forces apprentices solely: *Armed Forces Cabin Crew might be used on navy tasking, thus no on board gross sales happen.

Due to this fact, no money transactions might be undertaken because it’s a non-profit making organisation and the commerciality component of the requirements (marked *) might be given dispensation



  • Be vigilant and proactive in selling a protected, dependable, safe and compliant working tradition
  • Embrace and promote the model behaviours of your organisation
  • Conveys a real heat welcome, with a want to assist and a constructive angle
  • Being seen, approachable, treating clients, colleagues and different stakeholders with politeness and respect always
  • Demonstrates group working, supporting colleagues and embracing range
  • Takes possession and private duty of your function and dealing setting

  • Use your initiative and resilience to downside remedy and escalate when required as per your organization procedures
  • Show loyalty, integrity and accountability to the organisation
  • Decide to steady growth of self, together with consciousness of organisational communications and regulatory updates
  • Identifies the wants of shoppers and adapts to completely different wants
  • Demonstrates industrial consciousness to ship an agile, environment friendly {and professional} service


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