Data and Understanding (Realize it)
Expertise (Present it)
Compliance and laws
- The significance of laws, procedures and rules referring to an aviation setting with a view to apply and ship organisational compliance necessities inside personal space of duty
- Necessities for sustaining aviation safety in personal space of authority and motion to absorb the occasion of a breach of safety
- Guarantee self and group monitor and apply the compliance laws, procedures and rules commensurate to your function
- Establish dangers and non-compliance, making certain corrective actions are taken or conditions are escalated in accordance with organisation’s procedures
Well being, security and wellbeing
- Well being and security laws in aviation each in relation to personal function and organisation, together with how one can monitor it
- Necessities and significance of crew members health and actions which should be taken if unfit for obligation
- The organisation’s security administration programs and security tradition
- Establish and deal with / report precise or potential hazards
- Document and report security and safety incidents together with self-reporting when required
- Actively have interaction in a protected, open and trustworthy working setting
Organisation
- Perceive the aim of the organisation together with its imaginative and prescient, goals and model / organisational requirements, how they examine to its rivals and the way personal function, and the group, assist to realize them
- Work with the group to take care of model / organisational requirements always and establish and deal with any potential dangers in response to organisational procedures
Commerciality* (for industrial airline apprentices solely)
- The imaginative and prescient, goals and values of the organisation
- The way to function commercially with the intention of reaching and exceeding targets and the way these contribute to reaching the general organisational goals
- Make choices that fulfill the wants of the shopper whereas delivering for the organisation
- Obtain and intention to exceed industrial targets by making use of strategies which are applicable to all buyer profiles
CRM / Human elements
- The ideas of Cockpit/Crew Useful resource Administration (CRM) and how one can apply them
- The ideas of human elements
- Apply ideas of Cockpit/Crew Useful resource Administration (CRM) and human elements
Armed Forces operations (for armed forces apprentices solely: *Armed Forces Cabin Crew might be used on navy tasking, thus no on board gross sales happen.
Due to this fact, no money transactions might be undertaken because it’s a non-profit making organisation and the commerciality component of the requirements (marked *) might be given dispensation
BEHAVIOURS (LIVE IT)
- Be vigilant and proactive in selling a protected, dependable, safe and compliant working tradition
- Embrace and promote the model behaviours of your organisation
- Conveys a real heat welcome, with a want to assist and a constructive angle
- Being seen, approachable, treating clients, colleagues and different stakeholders with politeness and respect always
- Demonstrates group working, supporting colleagues and embracing range
- Takes possession and private duty of your function and dealing setting
- Use your initiative and resilience to downside remedy and escalate when required as per your organization procedures
- Show loyalty, integrity and accountability to the organisation
- Decide to steady growth of self, together with consciousness of organisational communications and regulatory updates
- Identifies the wants of shoppers and adapts to completely different wants
- Demonstrates industrial consciousness to ship an agile, environment friendly {and professional} service
